Videvo.net - Free Stock Footage Anmeldelser 175

TrustScore 4 ud af 5

3,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Hello, I have been using the services of the videvo site for many months now. Problems started with the account, I wrote to the administration and the employees tried to help me in every possible way,... Se mere

Bedømt til 1 ud af 5 stjerner

5 months ago I cancelled my subscription, for some reason it did not cancel it and has been charging me for 5 months. 2 days ago I try to cancel it again and it just says 'error cancelling subscr... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I'm very impressed by Videvo's customer support. They've been very helpful and accommodating even though I made some mistakes. Their selection of video clips is perfect for my project and I was... Se mere

Bedømt til 5 ud af 5 stjerner

I had a copyright claim placed erroneously on a YouTube video that included a music clip from this site. After my appeal was denied, I reached out to Videvo for help. Simon replied and followed-up wit... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Videoproduktion

Skrevet af virksomheden

Download free stock footage and HD video clips; Videvo has a large archive of HD & 4K video clips, motion graphics and stock footage. Royalty-Free licensing


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

175 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

In a world that has no time for…

In a world that has no time for kindness and professionalism, Videvo was that difference for me, with my issue, I received fast turn around time. My issue was resolved quickly and with professionalism and kindness. The folks went beyond what I expected and it is very much appreciated. I had the greatest Customer experience and want all to know about it. A job very, very well done Vivevo!!

16. juli 2023
Bedømt til 5 ud af 5 stjerner

The Perfect Video Resource

As an entrepreneur, I handle back-end tasks for many clients. The task of video production is extremely important and valuable to my clients and having a resource available that provides updated content is very important. I like using Videvo and use it and multiple accounts for clients. Any issues I may have are quickly resolved in a very professional way. I highly recommend this platform to other marketing and video production.

29. juni 2023
Bedømt til 1 ud af 5 stjerner

AVOID THIS COMPANY

Edit: After sending multiple messages to various departments, I received an acceptable resolution where my credits have been restored and my account has been made active to use them all in the next 18 days or sign back up to keep them longer. I stand by original review, as it took so much time and the multiple attempts to contact before getting a response. I will utilize my credits, cancel my account, and use other similar services from here on.

Original review:
I have been a paid subscriber since June 2021 and have downloaded approximately 40 assets in that time. At the allotted 5 per month plan, I would have approximately 115 credits left. I received an email (with no prior notification) saying my account had been canceled effective 5.3.23, even though my automatic payment went through 5.3.23 for the month, according to PayPal. I logged in and found that almost all of my credits were gone, and only 5 remained. My payment method had also been removed due to a website system update/revamp. I used the contact form, which states a response time is typically 24 hours, but never received a message back. I then decided to take the loss of all the years of paid for credits and went to cancel my account. It would not let me cancel my account in settings, so I had to use the same contact form to request help or for someone to close my account. It is currently 48 hours later with no response and no expectation of a response. Avoid this company at all costs, the amount of useable stock content is low even if they had reputable customer care.

24. maj 2023
Uopfordret anmeldelse
Videvo.net - Free Stock Footage-logo

Besvarelse fra Videvo.net - Free Stock Footage

Hi Noah, thank you for your message and sorry to hear about the trouble you've faced here. I checked in with the team and they say they were in touch with you, and have added the 115 credits back to your account. Please can you check?
Once again we're really sorry for the issue here. As you know we recently migrated to a new system, which has caused some issues for a small subset of our users.
If there's anything else we can do please speak with our customer services team.

Bedømt til 5 ud af 5 stjerner

Very responsive

Hello, I have been using the services of the videvo site for many months now. Problems started with the account, I wrote to the administration and the employees tried to help me in every possible way, they answer quickly, explain everything in an accessible way. Plus, they helped to remove complaints from the video in my YouTube account. Very responsive, quickly solve all sorts of problems, help in everything!

10. maj 2023
Bedømt til 4 ud af 5 stjerner

took a little too long but worth the wait

it took a little bit too long, but i never felt like i wasnt in control of the situation. whenever i had a question or was wondering what took so long, i got an answer immediately, and was offered everything in there power to make me feel better about the wait, including extra credits.

16. maj 2023
Bedømt til 2 ud af 5 stjerner

Shifted their subscription to credit card only - why?

Been a subscriber for over a year - they suddenly "requested" (demanded) that I add a credit card to continue as a subscriber (I was using PayPal for monthly payments before). They (UK based) were acquired by a Spanish company (FreePik) in June 2022, so I assume the new owners are pulling a "Google" and demanding your personal data so they can market crap to you. I don't want to spread my credit card info around to everyone. I'm already an Adobe subscriber, so I'll switch to Adobe for video content (even if it costs more).

7. maj 2023
Uopfordret anmeldelse
Videvo.net - Free Stock Footage-logo

Besvarelse fra Videvo.net - Free Stock Footage

Hi there,

Thank you for your feedback and we are very sorry for the inconvenience caused by this. We have not stopped accepting PayPal as an option, this issue you are experiencing is due to a complete site rebuild which has involved upgrading our payments structure which PayPal sits within. It was not possible to migrate users directly to this new system, so unfortunately any users previously paying with PayPal have had to set up new subscription agreements with PayPal.

We'd love to welcome you back in the future, and your feedback is very much appreciated.

Bedømt til 1 ud af 5 stjerner

Disappointed

A disappointment, and very unreliable, I was very patient when I could not access my Pro account, but now have been more than two weeks and Videvo did not solve the problem. I need immediate access to my account because I need to work on my projects. Customer Service answered my emails saying that they are aware of the problem but do not offer any solution or any time frame to solve it.
and Meanwhile, I waste my time and money on a product that I can not access.
This is not the first issue with this company even with the pro account there were also times that the videos, even with the pro version, could not download.

1. maj 2023
Uopfordret anmeldelse
Videvo.net - Free Stock Footage-logo

Besvarelse fra Videvo.net - Free Stock Footage

Hi Emma, thank you for your message and we're very sorry for the issue you've encountered here.
This has likely been caused by a rebuild of the entire site that was recently launched, and unfortunately some user accounts were affected in the migration.
The dust is still settling and so some issues may not have been resolved straight away, and we're very sorry for that.
If you still require assistance please get in touch with our customer services team.

Bedømt til 4 ud af 5 stjerner

I like the site and there is many great…

I like the site and there is many great footage, would be nice to make it easier to search for what I need, like more details in search, and stock photos is missing..

20. april 2023
Videvo.net - Free Stock Footage-logo

Besvarelse fra Videvo.net - Free Stock Footage

Hi, thank you very much for your review and feedback, we will pass this onto the product team to look at improving search. Thank you again and all the best

Dette er Trustpilot

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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