The call handlers are knowledgeable and polite. My calls are answered promptly. I never feel rushed. The call handlers reassuringly summarize and quote back to me the actions they are taking before th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Rob was very helpful, pleasant and was very professional in his job. He needs the recognition he deserves. Thankyou Rob, for going over and beyond the call of duty…
Virksomheden har svaret
Many thanks to Stacy in Wakefield office who was both kind and knowledgeable in dealing with my issue's. She took time to contact other depts to resolve problems with finance and maintainance.... Se mere
Virksomheden har svaret
Crumbling pointing between red bricks not being addressed correctly. Been told vico won't spend the money on such building works that are in need due to the fact all properties need it. Apparently it'... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Vico Homes, formerly known as WDH, is the leading provider of homes with positive impact, with over 32,000 homes across Wakefield and the north of England. Our vision is to build better futures and vibrant communities through providing safe, warm homes and supporting people to live healthy, fulfilled lives.
Kontaktoplysninger
Merefield House, Whistler Drive , WF10 5HX , Castleford , Storbritannien
- 0345 8 507 507
- contact@vicohomes.co.uk
- vicohomes.co.uk
4,4
Fremragende
306 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always good proactive service from vico…
Always good proactive service from vico great housing association
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback, Mark Gill
Christopher Burns Cash Wise Officer was…
Christopher Burns Cash Wise Officer was very helpful, polite and knowledgeable. He helped me to sort out all my bills and expenses when I become a single mum and need to start to pay everything myself. He helped to fill all forms and calculate all my expenses correctly.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback, Joanna Mia. We're so happy to hear that you're pleased with how we've dealt with things for you.
Just keeping me warm
Excellent service from all the staff involved with my problems
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback, Frank Newton. We're so happy to hear that you're pleased with how we've dealt with things for you.
Very professional Perfect time kept…
Very professional Perfect time kept us informed working perfect and excellent customer care service thankyou
5 stars in all levels
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback, Lin Ouma. We're so happy to hear that you're pleased with how we've dealt with things for you.
0 stars
Awful company who don’t care about their tenants. Will happily deflect blame and play innocent. I’ve noticed a lot of fake reviews on here aswell.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Hi Alice
Thank you for your review.
We’re sorry to hear that you're unhappy with your experience with Vico Homes so far and we’d like to talk to you to understand more about what’s gone wrong. Please call us on 0345 8 507 507 or contact us through our website www.vicohomes.co.uk
Trying to have a dishwasher installed…
Trying to have a dishwasher installed couldn't be fitted all copper pipes are corroded vico replied not an emergency maybe 28 days for someone to even come out to look
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Hi Frank Shaw
Thank you for your review. We'd like to hear more from you about your comments, so please call us on 0345 8 507 507 or contact us through our website www.vicohomes.co.uk
The way your repair teams did a great…
The way your repair teams did a great job and very polite and professional
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback. We're so happy to hear that you're pleased with our service
Did an Excellent job
Did an Excellent job! Very polite and kept in touch at all times as other workers did their part until he could do his! Top Man! Vico Homes are Great!
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback, Stephen. We're so happy to hear that you're pleased with how we've dealt with things for you.
Even if I could not get help promptly
Even if I could not get help promptly, the lady l spoke to was very knowledgeable and nice to me.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your feedback Doreen Mushowo .
To talk us further about the issues you raised please call us on 0345 8 507 507 or visit our website www.vicohomes.co.uk
Caller
The caller was very polite and understanding of what I was ringing about the only thing that she couldn't do was tell me how to solve the problem I was ringing about witch is not her fault because there is so many different kind of boilers
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback, Jon Crossland
Very helpful and considerate
Very helpful and considerate and dealt with my problem and explained everything
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback, Janhen
Besvarelse fra Vico Homes
Thanks for your great feedback, Wayne Carr
Vico Home can get it right…eventually
There have been issues with Vico Homes reporting system which led to my being threatened with legal action for doing the right thing. The matter was resolved, but still had an adverse emotional impact.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Hi Michael Good
Thank you for your review. We'd like to hear more from you about your comments, so please call us on 0345 8 507 507 or contact us through our website www.vicohomes.co.uk
Besvarelse fra Vico Homes
Thanks for your great feedback, Phoenix Omant
The repair was done efficiently and effectively
The repair was done efficiently and timely preventing an accident to anyone or animal falling into it
27. december 2025
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback, Diane Stanley and we're happy that you're pleased with how we've dealt with the repair in your home
Key !
Needed advice on something not related to my repair and he was very helpful
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback. We're so happy to hear that you're pleased with how we've dealt with things for you.
.
Don’t accept liability for repairs and…
Don’t accept liability for repairs and just expect tenent to sort repairs
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Hi
Thank you for your review. We'd like to hear more from you about your comments, so please call us on 0345 8 507 507 or contact us through our website www.vicohomes.co.uk
I had my bathroom floor replaced…
I had my bathroom floor replaced recently when it cracked for the second time having previously been repaired. I use a powered wheelchair. Lenny worked tirelessly throughout and worked tidily clearing debris as he worked and protecting carpet with protective wrap I am delighted with my bathroom floor and feel his work was worthy of comment
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Vico Homes
We're so happy to hear your feedback about your bathroom floor and that you're pleased with how we've dealt with things. Thank you for your kind words, Lynda Shaw.
Engineer very nice and polite new his…
Engineer very nice and polite new his job fixed the boiler for us
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback, Paul Craig, and we're happy that you're pleased with how we've dealt with the gas repair in your home
Amazing work ben went beyond for us…
Amazing work ben went beyond for us this morning took his time an explained to us what to do if it happens again with the trip switch and changed the bracker an the wire an a plug socket that was tripping the switch. Also put us new bulbs in for us brilliant guy had time for us. I would give him 10 stars if there was.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Vico Homes
Thanks for your great feedback, Sarah Sibary and we're happy that you're pleased with how we've dealt with the Electrical repairs in your home
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