We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Se mere
Virksomheden har svaret
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Se mere
Virksomheden har svaret
Truth be said its something that can be done without an actual visit based on my experience. I am probably wrong (as per usual) so given 4 stars.
Virksomhedsoplysninger
Skrevet af virksomheden
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Skrevet af virksomheden
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Kontaktoplysninger
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Storbritannien
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very polite and likeable gentleman.
Very polite and likeable gentleman.
Answered questions
2. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi Christine,
Thank you for your fantastic review and feedback.
We really appreciate you taking the time out to provide us feedback and hope to service you again soon.
Kind Regards
Vibrant
The surveyer was polite
The surveyer was polite, efficient,and helpful. Comunication was very good.
I would have liked some feed back to understand the out come of the report.
28. april 2026
Besvarelse fra Vibrant Energy Matters
Hi,
Thank you so much for your great review and feedback.
If you would like to discuss your report in more detail, please email our customer service team at CustomerServices@vem.co.uk and one of the team will be in touch to discuss with you.
Kind Regards
Vibrant
Cannot for love or money get in touch…
Cannot for love or money get in touch with these people tried everything.Im trying to cancel an appointment as im not selling my house anymore so I guess I’ll have no choice as to let u waste ur time on visiting my home! Bad service!
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vibrant Energy Matters
Hi Fiona,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Vibrant
After having a booking changed
After having a booking changed, we were at home but whilst having a door bell that worked at 5.30 pm, we had to spend another afternoon, also the porch door was unlocked and TV on where we were. The engineer was extremely pleasant and informative and handled his role professionally. Thank you for the assurance.
29. april 2026
Besvarelse fra Vibrant Energy Matters
Hi Anthony,
Thank you so much for your great review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Efficient and knowledgeable.
I received my EPC assessment for my home free as a member of Skipton Building Society which was a lovely bonus. The assessor was punctual, friendly and knowledgeable. She did her assessment quickly and explained what was going on. The EPC certificate was in online to view within 24 hours. Very impressed with the service and would recommend.
1. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi Fiona,
Thank you so much for your fantastic review and feedback, we really appreciate it.
We will ensure the assessor receives your feedback and kind words.
We hope to service you again soon.
Kind Regards
Vibrant
Your employee was very efficient
Your employee was very efficient, on time and was quick. However, I have not received his report !
J.H.C.
30. april 2026
Besvarelse fra Vibrant Energy Matters
Hi John,
Thank you so much for your great review and feedback, we really appreciate it.
Please email our customer service team at CustomerServices@vem.co.uk with your contact details and address and they will ensure that your report is sent to you.
Kind Regards
Vibrant
Besvarelse fra Vibrant Energy Matters
Hi Sharon,
Thank you for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly service and explained what he…
Friendly service and explained what he was checking for and why.
29. april 2026
Besvarelse fra Vibrant Energy Matters
Hi Christie,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly surveyor and respectful of the…
Friendly surveyor and respectful of the property.
28. april 2026
Besvarelse fra Vibrant Energy Matters
Hi Caroline,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
I am very pleased with the work carried…
I am very pleased with the work carried out. The person doing the plumbing was very efficient and the work carried out was 1st class.The electrician was also very good 👍
18. april 2026
Besvarelse fra Vibrant Energy Matters
Hi Leon,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very efficient service.
23. april 2026
Besvarelse fra Vibrant Energy Matters
Hi Ron,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
The Surveyor was a really nice and…
The Surveyor was a really nice and professional bloke. The report was carried out on time and without fuss.
22. april 2026
Besvarelse fra Vibrant Energy Matters
Hi Ed,
Thank you so much for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Have a great day.
Kind Regards
Vibrant
Very professional
Very professional, explained everything in detail, very interesting and kept me up to date with time slot, very useful.
22. april 2026
Besvarelse fra Vibrant Energy Matters
Hi Dawn,
Thank you so much for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant.
The assessor was excellent
The assessor was excellent, the only downside was the length of the appointment window, 1 until 5.30pm.
16. april 2026
Besvarelse fra Vibrant Energy Matters
Hi Michelle,
Thank you for your review and feedback, we really appreciate it.
We appreciate the length of the appointment window can be frustrating but we do expect our assessors to give you 30 minutes notice prior to arrival. We will certainly pass your feedback into our team.
Have a great day.
Kind Regards
Vibrant
Efficient
Arrived within the arranged time. Did a thorough walk through of my property for the EPC. The report came swiftly.
15. april 2026
Besvarelse fra Vibrant Energy Matters
Hi Pat,
Thank you for your fantastic review and feedback, we really appreciate it.
We hope to service you again soon.
Have a great day.
Kind Regards
Vibrant
Great friendly service
Great friendly service, very helpful and informative with consideration for our home
3. februar 2026
Besvarelse fra Vibrant Energy Matters
Hi Alan,
Thank you so much for your fantastic review and feedback, we really appreciate it.
We have a very experienced team on hand to help with your property needs any time.
Have a great day.
Kind Regards
Vibrant
Besvarelse fra Vibrant Energy Matters
Hi Katie,
Thank you so much for your review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
i am a property landlord with 30…
i am a property landlord with 30 properties and wanted to upgrade my EPC'S on the portfolio to a "C" or above .
I dealt with MANI from vibrant and he really has been 100% , he has advised on how i can get each property to a "C" with manor adjustments if possible and the properties which we could not get to the required level has supplied qoutes for solar panels ,cavity wall , where required at cost effective prices which i plan to proceed with .
It generally has been stress free dealing with Mani and i could not recommend him more strongly to any landlord wishing to do the same .
m bowers
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Vibrant Energy Matters
Hi,
Thank you for your fantastic review and feedback, we really appreciate it.
Mani is one of our highly experienced technical managers and we are really pleased he supported you with achieving a 'C ' rating at your properties.
We hope to service you again soon.
Kind Regards
Vibrant
Professional and personable attitude
Professional and personable attitude. Informative and respectful.
14. april 2026
Besvarelse fra Vibrant Energy Matters
Hi Anne,
Thank you so much for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Electrical work
We recently conducted some electrical work for Vibrant Energy Matters in Brixham DEVON. The process was smooth and everything was communicated remotely as we are out of area.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Vibrant Energy Matters
Hi Baker Electrics,
Thank you so much for your fantastic review and feedback, we really appreciate it!
Kind Regards
Vibrant
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