Veteris Anmeldelser 79

Ellie from Veteris Vets came to euthanise my dog Russell, on Christmas Eve. She struck the perfect balance between compassion and professionalism, guiding us through the hardest decision I’ve ever had to make. She treated Russell with such dignity and kindness, and her gentle manner made an unbearable situation just about bearable. I will always be grateful for the care and respect Ellie showed us.

Thank you
Eliza and family

On Sunday December 7th i had to get an uber to take myself & tiny 1.5kg dog to Veteris as she jumped from our sofa & was clearly in pain. When i arrived a young vet asked what happened, she then said she would take mydog Daisy Mae for an x ray. She came back not even 5 minutes later with( she said) was Daisys xray that was a photo on a mobile phone! I don't even know if it was hers, was then told she would need to have a fracture repair, but the surgeon wouldn't be available til Monday. She then immediately asked me for an incredible £3,300 for consultation & xray, i paid to free my baby from pain, but as an elderly & disabled lady it was all the money i had. They are now asking me to pay £1,250 on January 14th & again on February 14th, making a total of £5,800, now they want more! On bringing her home, her fracture repair was covered with a small dressing & no collar that was previously suggested. Took her to my own vet( as was advised) one week later to have sutures removed, i watched as my vet removed the dressing, only to discover that there were no sutures to remove. Also on the paperwork that was given to me to bring home, it stated the repair fracture was done on her Right Leg, when it was in fact her Left Leg. Iv'e had no final invoice, no clinical reports, no xrays & no other communication. These people are not caring, its just about money. They took this amount from myself & husband ( 90 & disabled) to help our beloved little girl which left us with nothing for food & no way to keep warm. DO NOT USE VETERIS.

We recently received truly exceptional in-home veterinary care, and we couldn’t be more grateful for the amazing team who supported us every step of the way.
Ellie, our vet, was absolutely wonderful. Her calm, caring approach instantly put our pet at ease, and her expertise was clear in every moment she spent with us. Having such compassionate, high-quality care right in our own home made the entire experience stress-free and comforting.
Jessica provided fantastic support over the phone — patient, reassuring, and incredibly helpful. She made sure we had all the information we needed and coordinated everything smoothly, which brought us so much peace of mind.
And a special thank-you to triage nurse Vicky, who checked on us day after day. Her dedication and kindness meant the world. Knowing she was there to follow up, answer questions, and ensure our pet was progressing well gave us an enormous sense of support.

On top of all this, their services were very reasonably priced for the level of care, time, and attention we received. It truly felt like exceptional value.

This team went above and beyond for us. Their professionalism, warmth, and genuine care exceeded every expectation. We wholeheartedly recommend their services to anyone looking for exceptional, compassionate veterinary care at home.

Everything went as well as can be expected under the circumstances.

From finding the company online (on a Saturday evening), ringing them and arranging everything, to having the vet (Sebastian) show up and walk us through the process of putting our dog down, everything went great.

We didn't feel rushed, everyone was very clear with us about what the process would be like, and Sebastian checked with us every step that we were making properly informed consent. He was also very careful to make sure we had all the time we needed to say goodbye. Also was very accommodating, ensuring we could be with him at the end, squeezing into a crowded space etc.

In the end our dog went peacefully, didn't seem to feel anything at all.

Price was slightly less than what we were roughly quoted on the phone too.

Called this company to send a veterinary with the specific task to change the bandages of my dog, since the ones we had from last night had moved and she was uncomfortable. I am not sure the person was a qualified vet. In fact I’m wondering how this company is still operating when they don’t even list prices online, and have 40% of very negative reviews!!! He changed her bandages from my sofa ( unhygienic! I offered to bring a clean towel and have the dog on my table, he ignored me ), I kept saying the bandages were too tight but he said he knew what he was doing, and she is unable to move since he left. Dog looked very uncomfortable as he finished but he said he was happy with it… it gets worse: He wanted to charge me 310 pounds! 160 pounds for showing up. 40 for checking her vitals ( he did not do that at all, but it was also unnecessary as the dog is fit, just need fresh bandages ) he took out an estetoscópio but didn’t use or look at my dog’s eyes, ears, pressure, etc. then wanted 80 pounds for bandages ( the dog is a 6 kilos puppy) and 20 pounds for a dab of honey ( antiseptic). Never again. I paid him half and will dispute the rest. My mother said that he was ‘ listening’ to her heart, but had nothing in his own ears. I have photos of her before and after. What a disgrace -

I used Veteris as referred by my own vet’s out of hours service after my dog ate a large amount of chocolate. I found the phone consultation clear and helpful. I was sent to Veteris at Clapham on a Friday evening and was seen immediately by Samuela who listened to us and quickly built a rapport with my scared dog. Samuela gave clear and calm explanations and quickly administered treatment and explained the post- vet treatments required to keep him well. Very pleased with her compassionate and prompt care.

They are vile. There are no words for their incompetence and profligacy. My dog is still alive 18 months after his awful experience with them and their insistence on his death. They extorted £7,000 from us for 48 hours of sedating a dog that was a nuisance to them. This is 29 to 31 May 2024. This platform doesn not allow commemts older than a year.

Sadly, our elderly staffie began having seizures with a fatal one happening late at night. Upon advice from our regular vet, who use Veteris as an out of hours service. He gave us instructions of what to do, should she have another one outside of his opening hours. So, we followed his advice and Veteris sent a vet called Finlay to our home who came in the early hours of the morning and the minute he walked through the door, he knew exactly what to do, talking us through every step with such compassion, not just for our doggie but for us too.

Thank you Finlay! You are a wonderful human being and thank you for being with us during such a sad experience.

We can’t thank you enough for being there as our dog passed away

I was very clear on the phone to Veteris as to what I needed from a home visit - to take bloods to get medical information for our aged cat, to work out how to help his Diarrhea to enable meds to be prescribed - without the trauma of taking him out of his safe home environment. I was told that Yes absolutely Veteris do all blood tests in the home. THEY DO NOT - and i was made to pay £161 only to be told by the visiting "vet" to take my 18 year old cat to my local vet... Veteris have not responded at all - just take money for lying. And were given ample time to respond to my complaint during the day.

Very disappointing experience. I’m genuinely questioning whether the person we saw was even a qualified vet. She couldn’t perform the most basic check — taking my cat’s temperature — and blamed it on him "resisting" reasoning the stool was stuck in his butt, which is the most illogical reason as he had loosies . Then she suggested sedation just to draw blood, which seemed completely unnecessary. My cat is normally calm and cooperative, even during injections, but he was so stressed by her handling that he actually ran away — something he’s never done before. We were so concerned for his well-being that we eventually had to ask her to leave. Even our neighbour, whose father was a vet, said it seemed like she had no real experience with cats. It honestly felt like she was more interested in charging us than properly caring for our pet.

Avoid at all costs. This vet traumatised my cat who was forced to sit in tiny cage overnight with no litter box

We took our kitten to hospital on 08.07.25 and again 09.07.25 The vet on both occasions provided a Clear and informative consultation-with space to think about what course of action to follow. Our kitten had to be admitted. On discharge clear information was provided with a follow up telephone call a few days later to check progress. We appreciate the team who were supportive during a stressful time. Thanks also to the calm and helpful administration team.

It’s taken some time for me to write this, as I’m still grieving the loss of my beloved dog, Mitsy, and trying to come to terms with the trauma of her final moments.

I contacted Veteris for a home euthanasia visit on Easter Sunday. Mitsy was suffering from an infected oral melanoma that had spread to her eye. Over the phone, I was assured she would be gently sedated before the final injection — something I had come to expect from past surgical procedures at our local vet, where Mitsy had always been sedated first to keep her calm and pain-free.

But when the attending vet arrived, he attempted to insert an IV without any prior sedation. Mitsy, already weak and unwell, was terrified — trembling and trying to escape.

After two failed IV attempts, I had to intervene and insist on the sedation I had been promised. Only then did he administer it — but the dose given was too low, and Mitsy continued to resist. Two further failed IV attempts followed before a second sedation dose was given, which finally allowed the procedure to continue. The entire process took nearly an hour and was deeply distressing.

During this time, the vet also made inappropriate remarks — including repeatedly suggesting we “get another dog.” Whether meant kindly or not, it was an incredibly insensitive thing to say while we were in tears, saying goodbye to our best friend.

When I submitted a formal complaint, the vet denied making those comments and downplayed what had happened — including the number of IV attempts. No meaningful accountability was taken at all by Veteris

Mitsy deserved a peaceful and respectful goodbye. Instead, her final moments were filled with fear and confusion — and that memory will stay with us forever. I’m sharing this because I don’t want any pet owner to go through what we did. In my view - This company cares more about profits than proper care, and the vet we dealt with lacked the necessary experience and compassion for such a sensitive moment.

– Nathan Quinn

It has taken me a long time to feel ready to write a review here. My Airedale Terrier was referred to Vertis by my vet Snoots. He had somehow hurt his nail and there was some
Bone sticking out so i needed assistance. The vet came to my home. She administered a sedation to my 30kg dog and he didn’t go to sleep. She decided to double his dose and dismissed me when I said he probably doesn’t need double. During the procedure he stoped breathing and again she wasn’t listening to me. Eventually she listened and said oh, oh dear we better wake him up. As he wasn’t waking up she got me to shake him till he did. While he was under she decided to cut all his nails and overcut them so they all bled. I don’t know if this is a lack of experience or what but after paying out over £755.30 and watching a very inexperienced vet treat my dog I would caution anyone who uses their services. This instance occurred on 29 January 2024 according to my bank statement. The app won’t let me post after 12 months but it’s important people know.

I had to use Veteris for the first time. They was excellent in my case. I called three times, because I was in a panic and cried the last time I called as I was worried sick about my dog Fifi. They was nothing but caring, understanding and welcoming. My dog Fifi had a swelling in her throat that appeared quite suddenly, breathing was not normal, she was gagging and swallowing constantly. I arranged for the vet to come to my home as it is late at night and the hospital is a distance away. She arrived within 45 mins, very welcoming and kind. She believes Fifi had an Allergic reaction she gave her a steroid jab and some anti inflammatory meds. Fifi wasn’t acting like a sick dog and the vet was very sweet with Fifi. She kept me well informed and answered all my questions patiently. The total cost would have only paid for a consultation fee with the other local emergency hospitals. So even though it was an expense, it wasn’t as much as I would have paid elsewhere. Very happy dog parent!

Worst vet in London thieving bunch of bastards I called the police on them for holding my cat hostage and demanding £5000 when no treatment was done for my cat

Very greedy, care only about the money and will ask you to pay extortionate deposit, no compassion for the sick animal and very very unhelpful

My dog Ida started showing concerning symptoms on a Friday afternoon. As they were worsening, I called my vets, who directed me to Veteris for emergency care.

The vet, Dr Carol, arrived within the hour (the despatcher kindly called me back to give me an ETA) and really took the time to examine Ida. She even called a specialist for a 2nd opinion and to rule out some diagnoses. Dr Carol was very calm, patient and kind and a reassuring presence at a very scary time.

Ida is now feeling much better. Thank you Dr Carol!

Our elderly cat developed a saddle thrombosis on the evening of a bank holiday. One minute he was fine, the next he was in extreme pain and had lost the use of both his hind legs. I phoned Veteris who made his case a priority. Carol, the vet, arrived two hours later. She gave us time and space to say goodbye to our dearly owed cat whilst making his comfort a priority. From the outset she was calm, professional and thorough - explaining what she was doing at each step and giving us treatment options and advice. But overlying this was her compassion both for our cat and ourselves. It made such a difference at a time of huge shock and upset. Couldn’t rate this humane service highly enough.

This service is extremely expensive, but I wanted my old cat to have a peaceful death at home, and this was the first vet offering this service I found on the internet. I have since discovered others. The service was fast, for which I was grateful, but my cat did not have the peaceful passing I expected, in fact stabbing an old cat with a needle in the back with muscle wastage was excuciating for him. If that wasn't bad enough, the first two injection failed to do the job and had to be repeated, which I know can sometimes happen. My mostly sedated cat still cried in protest when he was stabbed in the back a second time - I was distraught at the time so was not expecting the vet to do this again otherwise I would have protested. If this wasn't bad enough, after washing the blanket he was on then shaking it out, the needle that had been put into his vien for the final injection fell out of it. To say the least I am traumatised and disgusted. Avoid this vet practice to avoid trauma and agony to your pet.