We talked to Scott initially who was extremely helpful and answered all our questions and handed us on to Jared who found us the perfect deal. We found the process easy and the financial obligations e... Se mere
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Se, hvad kunderne siger
Great service from start to finish. Connor Agnew at the Ayr branch was knowledgeable, friendly and efficient. I would highly recommend Vertu Ayr
Virksomheden har svaret
Very helpful and friendly, all the staff went out there way to make you feel at home and give accurate and detailed description of the toyota rav4. Owen business manager gave excellent test drive inst... Se mere
Virksomheden har svaret
From the warm welcome from reception staff on arrival to view cars to collecting our new 'to us' car, we had a great experience at Vertu Toyota Ayr. Cameron was our sales rep, he was extremely profess... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Kontaktoplysninger
7C Old Farm Road, KA8 9ST, Ayr, Scotland, Storbritannien
- 0344 539 1726
4,2
God
37 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful and patient with the old…
Very helpful and patient with the old ones.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Hi Doreen,
Thank you for taking the time to leave your lovely review. We’re delighted to hear that you found the team at Vertu Toyota Ayr helpful and patient — providing a supportive and understanding experience for all our customers is incredibly important to us.
Your feedback is greatly appreciated and will be shared with the team. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Great experience
Great service from start to finish. Connor Agnew at the Ayr branch was knowledgeable, friendly and efficient. I would highly recommend Vertu Ayr
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Hi Annette,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received great service from start to finish. I’ll be sure to pass on your kind comments to Connor – he’ll be thrilled to know his knowledge, friendliness and efficiency made such a positive impression.
We really appreciate your recommendation and look forward to welcoming you back to Vertu Toyota Ayr in the future.
Kind regards,
Kerry
Good service and Amber was very helpful…
Good service and Amber was very helpful and knowledgeable about the van we were buying.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Dear Customer,
Thank you for your feedback. We’re pleased to hear Amber was helpful and knowledgeable, and that you were happy with the service provided.
Kind regards,
Danielle
Incompetence taken to new levels!
Incompetence taken to new levels!
I have had my van booked in for a safety recall 3 times now and on each occasion I was told the work would be getting done, only to be told that either the “specialist tool” wasn’t in or the part wasn’t in. This is over a period of 6 months. Toyota Vertu Ayr had actually contacted me by telephone the day before the van was booked in and he confirmed that the part and “specialist tool” were in the garage and that the work would be getting done.
The Toyota recall letter states “The bolt may fail which may affect controllability of the vehicle and increase the risk of accident”. Toyota Vertu Ayr seem more interested in drumming up extra work for themselves through “free health checks” rather than fixing safety issues with my vehicle.
Let’s hope I don’t crash due to this safety issues and have to get Digby Brown involved!(other lawyers are available!)
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1JM0805 Kind regards, Liza.
Besvarelse fra Vertu Motors - Toyota Ayr
Good afternoon Rab,
Thank you for your feedback. I’m really pleased to hear you found the team friendly, attentive and knowledgeable. We appreciate you taking the time to share your experience.
Kind regards,
Dean
Excellent staff members
The staff were pleasant, made me feel at ease, listened to what I wanted and acted on it in a professional and caring manner from the receptionist who made the coffee to the salesperson who sold me the car
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Good morning Diane,
Thank you for taking the time to leave such a lovely review. I’m really pleased to hear that the team made you feel comfortable and listened to throughout your visit, and that everyone you met, from the receptionist to the salesperson, looked after you in a professional and caring way. It’s great to know the whole experience left such a positive impression.
Kind regards,
Dean
Excellent service
Very friendly knowledgeable and welcoming staff. Cameron led us through the process with great patience and just the right amount of humour which made it less stressful.
I’m very happy with my purchase and feel it’s exactly the car I need. Thank you Cammy.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Hi Gwen
Thank you for your wonderful feedback. We're delighted to hear that the staff were so friendly, knowledgeable, and welcoming during your visit. It’s fantastic to know that Cameron guided you through the process with great patience — and just the right amount of humour — helping to keep everything relaxed and stress‑free.
We’re thrilled that you’re so happy with your purchase and feel it’s exactly the car you need. Thank you for your kind words for Cammy — they’ll mean a lot to him.
Kind regards
Dawn
New Car
The salesman (Cameron) who dealt with our purchase was extremely helpful from start to finish. He organised the test drive and provided plenty of useful information on our new vehicle.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Hi Drew,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Toyota Ayr was such a positive one.
It’s wonderful to know that Cameron was extremely helpful throughout the entire process — from organising your test drive to providing all the information you needed about your new vehicle. He’ll be really pleased to receive your kind feedback.
If there’s anything more we can support you with going forward, please don’t hesitate to get in touch.
Kind regards,
Liza.
Excellent experience at Vertu Ayr
We talked to Scott initially who was extremely helpful and answered all our questions and handed us on to Jared who found us the perfect deal. We found the process easy and the financial obligations explained clearly without any pushiness. Conor then completed the experience by providing a comprehensive and unhurried handover. My wife is absolutely delighted with her new car. Thanks lads.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Good afternoon David,
Thank you for sharing such a detailed review. It’s great to hear how smoothly everything went from the very first conversation with Scott, right through to Jared finding the right deal and Conor delivering a clear and relaxed handover. It sounds like the team worked brilliantly together to make the whole experience easy and pressure‑free.
I’m really pleased to hear your wife is delighted with her new car — that’s exactly the outcome we hope for.
Kind regards,
Dean
Scott at the Ayr branch was amazing
Scott at the Ayr branch was amazing. Extremely helpful and not pushy. It was very much an experience of being given information to help me decide if the car was right for me. He made sure I had a good test drive so felt comfortable driving the car. Picking up my new car was just a fabulous day. Lynn kept me entertained and fed with cake and coffee whilst my car was being prepared. Scott went over everything again and made sure I was happy to drive away knowing where everything was. I highly recommend Vertu in Ayr. It is a customer focused experience, the staff are lovely, helpful and professional and go the extra mile to make sure your experience of buying a car is stress free and enjoyable. Thank you Vertu Ayr.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Hi Tara,
Thank you so much for your exceptional 5‑star review! We’re absolutely delighted to hear about your fantastic experience at Toyota Ayr. It’s wonderful to know that Scott supported you so well — being informative, patient, and never pushy. Helping you feel confident that the car was right for you, and making sure you had a proper test drive, is exactly the level of care we strive to provide.
Your collection day sounds brilliant too! Lynn will be thrilled to hear your kind words — cake, coffee and great company really do make the day feel special. And it’s lovely to know that Scott went over everything again to ensure you were completely comfortable and ready to drive away with confidence.
Your feedback about our customer‑focused approach means so much to the whole Ayr team. We take pride in creating a relaxed, enjoyable, and stress‑free buying experience, and it’s wonderful that this came through so clearly for you.
Thank you again for your heartfelt review and your recommendation — it’s truly appreciated. We hope you enjoy every moment with your new car!
Kind regards,
Liza.
From entry to exit Matthew explained…
From entry to exit Matthew explained everything without any undue sales pressure, showroom staff where also very courteous and helpful.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Hi Brian,
Thank you so much for your fantastic 5‑star review. We're delighted to hear that Matthew provided clear and helpful guidance throughout your visit, and that you felt no pressure during the process. It’s also great to know our showroom team made a positive impression with their courteous and friendly approach.
We truly appreciate you taking the time to share your experience, and we hope to welcome you back again in the future.
Kind regards,
Liza
Service with a smile
It started with the receptionist Lynn a joy to be shown around by her,so kind and informative. Then onto the purchasing side of things where Connor Agnew took over and successfully took us through the purchase.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Good morning Douglas,
Thank you for your review. We're really pleased to hear about your positive experience. It’s great that Lynn made such a warm and informative first impression, and that Connor was able to support you so well through the purchase.
Kind regards,
Dean
Very helpful and excellent service 👏
Very helpful and excellent service 👏
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Thank you for your feedback. We’re really pleased to hear that you received very helpful and excellent service. Your comments are much appreciated and will be shared with the team.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Matthew
Bloke skipped right by the page with…
Bloke skipped right by the page with the added extras for paint protection etc which added over a grand to the cost. I had to ask him to return to it. And my trade in was an insult. I got an offer of £2500 more from a garage against another Toyota. I wouldnt go back to Toyota in Ayr. That was poor. I've never had anyone skip by the extras. Trading Standards wouldnt be impressed, because i wasnt.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Hi James,
We’re sorry to hear about your experience at Ayr – The management team have tried making contact to investigate the issue further.
Please give us a call on 01292 431620 when you can.
Kind regards
Dean
Vertu Toyota Ayr have a great staff who…
Vertu Toyota Ayr have a great staff who make life easy when buying a car 🚗 nothings a bother to them
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Hi Lewis,
Thank you so much for your fantastic review! We’re delighted to hear that the team at Vertu Toyota Ayr made your car buying experience easy and stress free. The team will be really pleased to know their efforts made such a positive impression.
We truly appreciate your kind feedback and hope you enjoy your new car!
Kind regards,
Danielle
On the 26th of November I called into…
On the 26th of November I called into Toyota Ayr to find get an estimate for repair damage to my Yaris. I was told that the cost would be £168. I paid it, then was told that it probably won’t need a new bumper. Then was told that you don’t have a body shop to fix it. I can assure you that I would not have paid this knowing that you can’t repair it. Last week I tried to book my Yaris in for its service and mot.The first available appointment was the 31st of April. I called the branch thinking the online system was down. But no that’s the first appointment available. My Yaris mot is due on the 10th of April. I am very disappointed with this. Anyway Bridgend Garage in Ayr is fixing the bodywork and carrying out the mot this Monday.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1DG1302 Kind regards, Karen Mcdonald
Just collected my new Toyota CHR from…
Just collected my new Toyota CHR from Beth and I was so well looked after throughout the buying process.
Beth was very attentive and informative and my experience was very positive.
Oh , and delighted with car !!!
John Aird
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Thank you, John, for sharing this fantastic feedback. We’re delighted to hear that Beth looked after you so well throughout the buying process. Her attentive and informative approach is exactly what we aim for, and it’s great to know your experience was so positive.
We’re also thrilled to hear you’re delighted with your new Toyota CHR — enjoy every moment with it!
Kind regards
Keith
Professional
Professional, knowledgeable and courteous sales rep. Welcoming dealership. Viewed, test driven and bought car in 2 days.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great friendly experience.
Very helpful and friendly, all the staff went out there way to make you feel at home and give accurate and detailed description of the toyota rav4. Owen business manager gave excellent test drive instructions and made you feel at ease. I would highly recommend Vertu Ayr.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Thank you so much for your kind words! We are so happy to hear that Owen was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Great communication good stuff
Great communication good stuff
And I’m very satisfied with the people that are working there
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Toyota Ayr
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
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