Absolutely brilliant service from start to finish. I am delighted with my new car and felt very confident through out the process. Special thanks to Lucy who was a pleasure to deal with, friendly, k... Se mere
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Great experience with peugeot Exeter, collected car yesterday everything straightforward. Ben dealt with the handover of the car explained everything that I needed to know about the vehicle. Ben's po... Se mere
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I've just been over to peugeot for a test drive with Lucy. I am Disabled and this makes me slow to move around. Often I am left hurrying after assistants in stores etc. and becoming more breathless... Se mere
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Very pleased with the customer service we received at Vertu Motors Peugeot Exeter from Lucy Rees, extremely knowledgeable and friendly and not at all pushy. Thank you Lucy we are delighted with our ne... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Peugeot Exeter
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Matford Park Road, Marsh Barton, EX2 8FD, Exeter, Devon, Storbritannien
- 0344 659 4351
4,5
Fremragende
50 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
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Absolutely brilliant service from start…
Absolutely brilliant service from start to finish. I am delighted with my new car and felt very confident through out the process. Special thanks to Lucy who was a pleasure to deal with, friendly, knowledgeable and helpful at all times 😊
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Thank you for your fantastic feedback. We’re delighted to hear that you received such brilliant service from start to finish and that you’re so pleased with your new car.
It’s especially great to know that Lucy was friendly, knowledgeable and helpful throughout, helping you feel confident every step of the way. I’ll be sure to pass on your kind words to her.
We hope you enjoy your new car and thank you for choosing us.
Kind regards,
Matthew
Piss poor communication from the service dept!!
Brought a peugeot 3008 gt october 2024 and in may this year i had the fan module go after 7 months of owning it, I went in and made an appointment for may 7th in which i took it in and waited 3 hours to be told the module had broke so they needed to order 1 in...2 weeks later the part was in via a text message so i rang to book an appointment and the earliest was 23rd june at 1015am.I took the car in 0950 as my car was booked for 1015am,i waited an hour and 25 mins and my car had'nt moved until the service desk chap came out and told me that they couldnt fit the part because of the left handed accellerator had to be removed to fit the module, i was asked if i needed a lift home and that i would contacted later that day (23rd june) if not the next morning. I heard nothing on 24th june so i rang up the garage for an update 3 times on the option 2 with no answer! In the end i rang up and spoke to the sales team so they could put me through, i spoke to a chap for a progress update and he told me that my car was done and he would get somebody to ring me to pick me up and collect my car before he left, an hour and half later still no phone call so i rang up sales and spoke to a women who went to chase up my driver and the driver rang me up saying he was outside and went to collect my car in which the cleaned inside and outside my car before i picked it up. The biggest issue that this service department has is no communication with the customer and that i had to call several times to get an update....piss poor communication from them, i dont hold out much hope for me when my car gets serviced.!!
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1G2406 Kind regards, Dean
Maurice Wyllie in Exeter was fantastic…
Maurice Wyllie in Exeter was fantastic excellent customer service very knowledgeable I can not recommend speaking with Maurice many thanks Debbie
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Hi Debora,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received excellent customer service from Maurice Wyllie at Vertu Peugeot Exeter.
It’s wonderful to know that his knowledge and support made such a positive impression on your experience. Your kind recommendation means a great deal, and we’ll be sure to pass your comments on to Maurice.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Maurice was exceptional
Maurice was exceptional! Made me feel at ease and comfort and went above and beyond! Thankyou very much
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Thank you so much for your kind words! We are so happy to hear that Maurice was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
New car purchase
From the initial phone call to picking up the car staff were friendly and helpful with quick and easy advice Also very helpful with car pick up and set up would recommend them to anyone buying a new car
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Good afternoon Dave,
Thank you for your review. It’s great to hear that from your initial phone call through to collection, the team were so friendly and helpful, offering clear advice and making the whole process straightforward.
We’re also pleased the support with collection and set‑up made a positive difference — your recommendation is very much appreciated.
Kind regards,
Dean
Great experience with peugeot Exeter
Great experience with peugeot Exeter, collected car yesterday everything straightforward. Ben dealt with the handover of the car explained everything that I needed to know about the vehicle. Ben's positive energy and attitude was great, what a lovely person to have working for you!. There should be alot more people like Ben in this world 🌎
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Good afternoon Amy,
Thank you for your wonderful review. It’s great to hear that everything felt straightforward and that Ben made the handover clear and easy to follow. His positive energy and friendly attitude clearly made a real difference to your experience.
We’re delighted you had such a positive visit and really appreciate your kind words about the team.
Kind regards,
Dean
Attentive and excellent service…
Attentive and excellent service despite the vehicle taking longer to arrive than originally anticipated. This was not fault of the dealership. Most grateful to staff Mautice and Alec for their fine customer service. Thankk you.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
hI
Thank you for your lovely feedback. We're really pleased to hear that, despite the delay in your vehicle arriving, you still received attentive and excellent service from the team. We understand how important clear communication and support are in situations like this, so it’s great to know that the dealership kept you well looked after.
A special thank you for recognising Maurice and Alec — your appreciation of their customer service will mean a great deal to them.
Thank you again for your kind words, and we hope you continue to enjoy your experience with us.
Kind regards
Dawn
Lucy was lovely! Ive just been over to peugeot for a…
I've just been over to peugeot for a test drive with Lucy.
I am Disabled and this makes me slow to move around. Often I am left hurrying after assistants in stores etc. and becoming more breathless and less able to respond to questions quickly.
However today with Lucy my experience was the opposite of this :)
Lucy was extremely polite; friendly; helpful and understanding, whilst remaining Professional and She knew her stuff too.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Hi Rose
Thank you so much for taking the time to share such thoughtful feedback. We're truly delighted to hear that your experience with Lucy was such a positive one.
It’s especially important to us that every customer feels comfortable and supported during their visit, so it’s wonderful to know that Lucy took the time to work at your pace, showing understanding, patience, and genuine care. Your comment about not feeling rushed — which can so often be the case elsewhere — really highlights the difference she made.
We're also pleased to hear that, alongside her friendly and approachable manner, Lucy remained professional and knowledgeable throughout your test drive. She’ll be very proud to know the impact she had on your experience.
Thank you again for your kind words — they truly mean a lot.
Kind regards
Dawn
Very pleased with the customer service…
Very pleased with the customer service we received at Vertu Motors Peugeot Exeter from Lucy Rees, extremely knowledgeable and friendly and not at all pushy. Thank you Lucy we are delighted with our new Peugeot and I'm sure we'll be back next time we need a new car
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Thank you for sharing such a lovely review.
Lucy will be delighted to hear how much you appreciated her friendly, knowledgeable approach and the fact that you never felt any pressure throughout the process. It’s wonderful to know you’re so pleased with your new Peugeot, and your kind words — along with your intention to return in the future — mean a great deal to the team at Vertu Motors Peugeot Exeter.
Many thanks,
Chloe
Very happy with the service from Vertu…
Very happy with the service from Vertu Peugeot in Exeter. Every single member of staff I have dealt with has been efficient, helpful and professional. A special thanks to Lucy who has been outstanding from the first contact. Despite an unavoidable delay in collecting my new car, the team, specifically Lucy, kept me updated throughout. She went above and beyond to resolve the implications of the delay on my new car and for that I am very grateful. Lucy has been a pleasure to deal with. And I will be coming back to Vertu Peugeot Exeter without hesitation. Good service in the car industry is worth its weight in gold and Vertu Peugeot Exeter are excelling in this.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Hi Mrs Osborne,
Thank you so much for taking the time to leave such a detailed and wonderful 5‑star review. We’re absolutely delighted to hear how happy you are with the service you received at Vertu Peugeot Exeter.
It’s fantastic to know that every member of the team you dealt with was efficient, helpful and professional, and your special mention of Lucy is truly appreciated. We’re especially pleased to hear how well she supported you throughout, keeping you fully updated and going above and beyond to minimise the impact of the unavoidable delay. She’ll be thrilled to read your kind words.
Your comments about the value of great service in the car industry mean a great deal to us, and we’re proud to hear that Vertu Peugeot Exeter is excelling in your eyes. Thank you for your trust and loyalty — we very much look forward to welcoming you back in the future.
Kind regards,
Liza.
Very friendly and helpful staff
Very friendly and helpful staff from start to finish ,Ben Harcombe our salesman was knowledgeable and very helpful and professional,and kept us updated during the sale would recommend this dealership to anyone
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Good morning Tim,
Thank you for your kind feedback. We’re really pleased to hear that Ben looked after you so well throughout the process, keeping everything clear, professional and friendly from start to finish. It’s great to know you felt well informed and supported, and that you’d confidently recommend the dealership to others.
Kind regards,
Dean
Glen and Alex were absolutely amazing
Glen and Alex were absolutely amazing, I was very nervous as this was a big thing for me and they made the whole process so straightforward and explained everything to me and made sure I was happy and confident before I left
Thank you so much
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Good morning Debbie,
Thank you so much for your kind words. I’m really pleased to hear that Glen and Alex were able to put you at ease and make the whole process feel straightforward, especially with it being such a big step for you. It’s great to know they took the time to explain everything clearly and made sure you felt happy and confident before you left.
Thank you again for choosing us and enjoy your new car.
Kind regards,
Dean
Fantastic customer service
A massive thank you to Morris for his fantastic customer service. We can't thank you enough for all your help. We've collected a 5008 and we're over the moon with it
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Dear Abigail,
Thank you for taking the time to share your lovely feedback. We’re delighted to hear how happy you are with your new Peugeot 5008 and that you’re over the moon with it.
Your kind words about Morris are very much appreciated. It’s wonderful to know that his fantastic customer service and support made such a positive difference to your experience. Your thanks will be shared with him and the team at Peugeot Exeter.
Thank you again for choosing us, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
Great experience and beautiful car
We had a great experience with Steve and Alex from the beginning. Everything was clear and we felt we were under no pressure. We are so pleased with our new car! Thank you.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Thank you very much for your kind feedback.
We’re delighted to hear that you had such a great experience with Steve and Alex from the very beginning. It’s wonderful to know everything was made clear, relaxed, and completely pressure-free — that’s exactly the experience we aim to provide.
We’re thrilled that you’re so pleased with your new car, and your thanks will be gladly passed on to both Steve and Alex. They’ll be delighted to know they helped make your purchase such a positive one.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Excellent customer service
Myself and my daughter were looking for a new motability car. We popped into the Exeter branch on the off chance of test driving a car. We were met by a lovely lady Lucy Rees. Her customer service was impeccable. She was attentive as well as informative. Nothing was too much trouble. She allowed us time to look around the car we were interested in and arranged a test drive there and then. Even though we decided to not go for the peugeot in the end, I have to commend them on their attention to detail. Even the emails sent to check in with us after our visit.
Thank you for everything Lucy, and I hope maybe sometime in the future we'll be back ⭐️⭐️⭐️⭐️⭐️
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Thank you very much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear about your positive experience at our Exeter branch, and especially about the excellent service Lucy provided.
Lucy will be thrilled to receive your kind comments — she takes great pride in being attentive, informative, and ensuring customers feel comfortable and never under pressure. We’re pleased we could arrange a test drive for you on the day and that our follow‑up communication also met your expectations.
While we understand the Peugeot wasn’t quite right for you on this occasion, we truly appreciate your kind words and your consideration of our Motability options. We’d be more than happy to welcome you back in the future should you decide to explore another vehicle.
Kind regards,
Keith
5 weeks and headlight not fixed. 3 Recalls in 12 months. No communication
Bought a 3008 in December 2024. Since then it's had 3 recalls. Now has a headlight issue and it's taken, so far, 5 WEEKS! No contact unless I call them first.
Manager is away til Monday and my request for an investigation was met with "I can mention this to my manager ".
Absolutely furious!
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Hi,
We apologise that the part is on order and hasn’t arrived yet, but as soon as the part has arrived we will be in contact with an update
Darren Goble
General Manager
Detailing and presentation.
Detailing and presentation of my 6 Yr old "new" car was quite brilliant by Peugeot Exeter. Thank you Steve and your team.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Thank you very much for your kind feedback. We’re delighted to hear that the detailing and presentation of your car exceeded your expectations and made it feel like new again.
Your thanks to Steve and the team will be greatly appreciated—they take real pride in the quality of their work, and comments like yours make it all worthwhile. Thank you for choosing Peugeot Exeter and for taking the time to share your experience.
Kind regards,
Keith
Fantastic Service in Emergency
I had a problem with my brakes and needed it checked urgently before I went on holiday.
The service consultant, Colin Knight, arranged an immediate check which identified the replacement of a brake lining and disc and arranged it to be repaired on the same day. By 14.00hrs the car was repaired and my holiday saved.
My thanks go out to Colin and the engineer for such great service who are a credit to Peugeot Exeter and Vertu.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Good afternoon Mr Burrows,
Thank you for taking the time to share your experience. I’m really pleased to hear that Colin was able to arrange an immediate check and get everything resolved the same day, especially with your holiday approaching. It’s great to know the issue was quickly identified and repaired, saving you any further worry.
Your thanks will be appreciated by both Colin and the technician, and it’s lovely to hear they’re a real credit to Peugeot Exeter and Vertu.
Kind regards,
Dean
Car purchase
Clear explanation of options for purchase. Friendly customer service
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Good morning Edd,
Thank you for taking the time to leave a review. I’m really pleased to hear that the options were explained clearly and that you received friendly customer service throughout your visit. It’s great to know the experience felt straightforward and helpful.
We appreciate your feedback.
Kind regards,
Dean
The sales assistant was very…knowledgeable very polite
The sales assistant was very knowledgeable of the Motobility scheme and listened to me and my requirements that were important to me to have the best use of the vehicle. Even question I asked was answered. The hand over was also without any issues,very thorough.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Exeter
Hi Andrew,
Thank you so much for your excellent 5‑star review! We’re really pleased to hear that your experience at Peugeot Exeter was such a positive one. It’s great to know that our sales assistant provided thorough knowledge of the Motability scheme and took the time to listen carefully to your needs, ensuring the vehicle suited you perfectly.
We’re also delighted that every question you had was clearly answered and that your handover was smooth, detailed, and issue‑free — exactly the level of service we aim to deliver.
Thank you again for taking the time to share your feedback. We hope you enjoy your new vehicle and we’re always here if you need any support in the future.
Kind regards,
Liza.
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