Wahid was great throughout the whole thing, he discussed in detail everything about all of the different specs on the car we ordered, he was very professional and he managed to get our car into the de... Se mere
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Se, hvad kunderne siger
Marcus who sold me the car was very helpful, I had never driven an automatic before and he was very patient teaching me how to drive it.
Virksomheden har svaret
Bought a used car. Did a test drive, liked the car and sales staff were all friendly. car was recently MOTd and Vertu had serviced it. Was unable to get the finance as per the advert due to the... Se mere
Virksomheden har svaret
Harry and the team at Peugeot Derby guided us through buying a new car and were professional, courteous and respectful throughout. Harry was a pleasure to deal with and the service was exceptional, go... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Peugeot Derby
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, Storbritannien
- 0344 659 4350
4,6
Fremragende
55 anmeldelser
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Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
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Definitely using Vertu again Rob was gem
Definitely using Vertu again, had a problem with my 3008 booked it in at derby arrived, booking in was seemless Rob was there to answer any questions
Was sent a video of the issues found and the repair costs no pressure
Before picking up my car Rob personally rang me to say that a serious RTA had closed the A38 and traffic was at a standstill and did I want them to look after my car till the following morning what great service and Rob is a credit to your company
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Hi Mr Preece,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your positive experience at Vertu Peugeot Derby and that you’ll definitely be using us again.
It’s great to know that the booking‑in process was seamless and that Rob was on hand to answer all your questions and keep you fully informed throughout. Providing clear communication — including the video explanation of the issues and repair costs — and ensuring there’s never any pressure is exactly the level of service we aim to deliver.
Rob’s extra effort in personally contacting you about the road closure and offering to look after your car overnight really highlights the care our team have for our customers. Your kind words about him being a credit to the company will mean a great deal and will certainly be passed on.
Thank you again for choosing Vertu Motors and for sharing your experience. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Excellent service throughout
Having purchased a Brand new car from another dealership and having to reject it due to its many faults, I was very nervous about buying something else .
We chose Derbys Vertu Motors Peugeot
We were greeted by a lovely friendly guy at customer services who chatted with us explaining the process and then introduced us to Adam our salesman .
We sat down explained all about the problems we had previously and still encountering from Statstones
Adam listened advised us on the different finance options available to us was very knowledgeable on all cars available great sense of humour and most of all very patient
We had test runs in 2 different cars
Nothing was too much trouble and by this time we had the finance manager also running around helping Adam
Was a lovely experience with them compared to the other awful experience. Previously .
Adam was on hols for a week so Tom took over and couldn't do enough to alay my fears
I would definitely recommend this branch of vertu motors
The handover was exciting in the end and I love my new car .
I also want to say thank you to the team who answer the calls all who are so friendly polite and courteous and very helofull every time I've rung. them
Thank you to you all .
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Thank you very much for taking the time to share such a detailed review of your experience.
We’re truly delighted to hear that the team at Vertu Motors Peugeot Derby were able to restore your confidence after what sounds like a very stressful and disappointing experience elsewhere. It’s fantastic to know that you felt welcomed from the moment you arrived, and that our customer services team helped put you at ease before introducing you to Adam.
Adam’s patience, knowledge, humour, and willingness to listen clearly made a real difference, and it’s great to hear that nothing was too much trouble – from explaining finance options to arranging multiple test drives, with support from the wider team as well. We’re also pleased that Tom was able to step in seamlessly during Adam’s holiday and continue to reassure you throughout the process.
It’s especially rewarding to know that the handover was such a positive and exciting moment and that you’re now loving your new car. Your kind comments about our telephone team being friendly, polite, and helpful every time you’ve called are also hugely appreciated and will be shared with everyone involved.
Thank you again for your recommendation and for choosing Vertu Motors. Wishing you many happy miles ahead, and please don’t hesitate to get in touch if we can help with anything in the future.
Kind regards,
Keith
Besvarelse fra Vertu Motors - Peugeot Derby
Dear Darren,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you felt very welcome and that you found the team friendly and supportive during your visit.
Your kind comments are very much appreciated and will be shared with the team at Peugeot Derby. Thank you again for choosing us.
Kind regards,
Liza
Excellent service and great choice…
Excellent service from knowledgeable staff. Good choice of cars, well prepared.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Hi Kerry
Thank you for your excellent feedback. We're really pleased to hear you received great service from our knowledgeable staff and that you were happy with the choice of well‑prepared cars available. Your comments are truly appreciated.
Kind regards
Dawn
Wahid is awesome :)
Wahid made the whole experience of getting a car enjoyable. He treated my situation with complete empathy and understanding. Very professional from start to finish.
Finally got a car and collecting it today :)
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Hi there,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that Wahid made your experience at Vertu Peugeot Derby such an enjoyable one.
It’s fantastic to know that he approached your situation with empathy, understanding and professionalism from start to finish. We’re so pleased he was able to support you in finding the right car — and even more excited that you’re collecting it today!
Thank you again for choosing Vertu Motors. We hope you absolutely love your new car.
Kind regards,
Liza.
First class from start to finish,Adam…
First class from start to finish,Adam dealt with us and he did an excellent job,,
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Hi Julie,
Thank you for the brilliant 5‑star review. It’s great to hear everything was first class from start to finish. Adam will be really pleased to know he did an excellent job looking after you.
Kind regards,
Kerry
Fab dealership
Fab dealership. They go above and beyond. Huge shoutout to Adam who guided us through our purchase.
No pushy salespeople. Everyone my husband spoke to was kind and helpful.
Worth the 2 hour trip each way for such a lovely car and helpful staff.
Would highly recommend them and would not hesitate to use them in the future. Thank you Vertu Derby
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Good afternoon Becky ,
Thank you so much for such a fantastic review. I’m really pleased to hear your experience at Peugeot Derby was so positive. It’s great to know the team went above and beyond for you, and that Adam guided you through your purchase in such a supportive and reassuring way.
It’s brilliant that you felt no pressure at any point, and even better that everyone you and your husband spoke to was kind and helpful — that’s exactly the experience we want every customer to have.
Travelling two hours each way is a big commitment, so it’s wonderful to hear it was worth the journey for both the car and the service you received. Your recommendation means a lot, and it’s lovely to know you’d happily visit again in the future.
Thank you once again for your kind words, Becky.
Kind regards,
Dean
10/10 as always
Never pushed or forced a sale. Went through every option in detail. Well looked after throughout with constant communication
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Thank you, Dan, for taking the time to leave this excellent 5‑star review.
We’re really pleased to hear that your experience at Peugeot Derby was so positive. It’s great to know you never felt pushed or pressured at any stage, and that every option was clearly explained in detail. Providing transparent guidance and a relaxed environment is something the team pride themselves on, so your feedback is greatly appreciated.
We’re also glad to hear you felt well looked after throughout, with consistent communication from the team.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
The salesman lacked experience in…
The salesman lacked experience in selling as there was lack of communication! Nobody had a clue where my car was when I enquired, 7 weeks later I had to go into virtu Derby to ask if it had arrived. The salesman had left me a message saying he had booked me in for the 9th of March but with no more info only thathe was on leave for three weeks. So when I enquired about my car to another salesman there was no information passed on. Credit to them they did get the car ready for me on the 9th and I'm very happy with it.
I really don't understand when you order your car they don't really no where it is...
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Good afternoon,
Thank you for sharing your feedback. I'm really sorry to hear about your experience. If you’d like to discuss this further, please contact our Sales Manager, Thomas Duffy, at thomas.duffy2@bristolstreet.co.uk, and he’ll be happy to help.
Kind regards,
Dean
Excellent customer service
Changing my car for the first time in ten years and saw a trade-in for sale at Peugeot Derby. After thorough checks of the vehicle inside and out and a test drive, this and all the sale procedures were efficiently and patiently handled by salesman Wahid.
Five days later the car was delivered. Two months on and I'm very pleased with the car. Thank you Wahid.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Hi Fred,
Thank you for taking the time to leave such a thoughtful 5-star review. We’re really pleased to hear that your experience at Peugeot Derby was so positive, especially as this was your first time changing your car in ten years. It’s great to know that Wahid supported you throughout the entire process with efficiency and patience, from thoroughly checking the vehicle and arranging your test drive to handling all the sales procedures smoothly.
We’re delighted that your car was delivered promptly and that, two months on, you’re still very pleased with it. Your kind words will mean a lot to Wahid and the team.
Kind regards,
Liza
Excellent service
Very happy with the advice and professional help the way i was treated made me feel great after driving away 5☆from me highly recommend
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Hi Amanda,
Thank you for leaving such a wonderful 5‑star review. We’re delighted to hear that the advice and professional help you received made such a positive impact on your experience. It’s fantastic to know you drove away feeling great — that’s exactly what we aim for with every customer.
We truly appreciate your recommendation and are so pleased you’re happy with the service you received.
Kind regards,
Liza
We had a pleasant hassle free…
We had a pleasant hassle free experience. From our first phone call the purchase of the car went very smoothly. Our sales advisor was Harry who was very efficient and extremely easy to deal with. We would not hesitate to buy a car from Vertu peugot in Derby again.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Hi Craig,
Thank you for the brilliant 5‑star review. It’s great to hear how smooth and hassle‑free the whole experience was, right from your first phone call. Harry will be really pleased to know his efficiency and easygoing approach made everything straightforward for you. We truly appreciate your confidence in us and your willingness to return in the future.
Kind regards,
Kerry
My experience with Vertu Motors was… Great!
My experience with Vertu Motors was very pleasant and enjoyable from enquiry to delivery. The process was extremely quick, started on Monday and had my car delivered by Friday.
The employees were lovely, spoke with Donna when I first reached out and Wahid from the sales team handled my case. All in all, it was an enjoyable experience and I would highly recommend this dealership.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Good afternoon.
Thank you for the fantastic 5‑star review. It’s great to hear how smooth and enjoyable the whole process was, from your first enquiry with Donna to Wahid arranging such a quick turnaround — enquiry on Monday to delivery by Friday is brilliant. We’re delighted you had such a positive experience and really appreciate your recommendation.
Kind regards,
Kerry
Replacing my E208
Wahid and Tom were very helpful and straight with me.
No pushy sales talk!
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Wahid, Tom and the team. We hope to see you again soon. Happy motoring, Selina
Peugeot 3008
Everything we needed to know was explained in full at the dealership. Everyone was really helpful and friendly.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Thank you for your review. I’m pleased to hear that everything was clearly explained at the dealership and that the team were so helpful and friendly throughout your visit. We really appreciate your kind feedback.
Kind regards
Keith
Brilliant place and Brilliant customer…
Brilliant place and Brilliant customer service and a big thanks to wahid for all his help
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Quality service
Adam was our sales rep and he was very helpful and accommodating. I purchased a Peugeot 3008 and I am very pleased with the car. I would recommend Peugeot and buy from there again.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Good afternoon Ruth. Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Happy with the service given to me from…
Happy with the service given to me from Peugeot. Staff are friendly and always willing to help.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Was excellent experience
Was excellent experience, Adam was great explained everything got paperwork out of the way then showed me the car which he went through the controls and questions I asked was faultless.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
⭐ 1/5
⭐ 1/5 - Appalling Service - Do Not Recommend
I am extremely dissatisfied with Peugeot's service and customer care.
My vehicle, only one year old and still under warranty, developed a dashboard light fault. I was charged £160 simply to reset it - an unreasonable cost for such a minor issue on a nearly new car.
When I raised a goodwill complaint, Peugeot Customer Services rejected it without proper explanation, citing only "nature of the issue" and stating their decision was "final" with no room for discussion.
Most concerning was that the company refused to return my vehicle, leaving me without transport. I was forced to use taxis to take my children to school, causing significant inconvenience and additional expense.
This experience has shown a complete lack of customer care and accountability. For a company that claims to value reliability and customer support, their actions demonstrate otherwise.
I strongly advise potential customers to avoid Peugeot. When issues arise - even on vehicles under warranty - you will receive no support and may face unreasonable charges and poor treatment.
Consider alternative manufacturers who genuinely stand behind their products.
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Peugeot Derby
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1M0511 Kind regards, Liza.
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