Purchased car on line from Vertu West Bromwich, so sight unseen. Jon Parker was amazing. Sent me video of car, spent time on phone going through the procedure in great detail including how my part ex... Se mere
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Se, hvad kunderne siger
The salesman that we dealt with was Simon Jewell. Fantastic guy who understood exactly what we wanted from a new (to us) vehicle. Showed us all the features and explained everything clearly and succ... Se mere
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I cannot thank Harman from the West Bromwich branch enough, I saw a car i liked online but I'd never drove an automatic before or have any clue about hybrid cars, Harman spent over two hours explainin... Se mere
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I have a motability vehicle & had no problems, from first choosing my new car from Vertu, West Bromwich, right through swapping my previous motability vehicle for a new Ford Puma... Lella (motabilit... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Ford West Bromwich
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
New Swan Lane, B70 0NS, West Bromwich, West Midlands, Storbritannien
- 0344 659 0047
4,8
Fremragende
106 anmeldelser
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Har besvaret 96 % af deres negative anmeldelser
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Besvarelse fra Vertu Motors - Ford West Bromwich
Hi Dave,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such brilliant service at Vertu Ford West Bromwich.
It’s great to know that Lella looked after you so well — your kind words will mean a lot to her.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
My experience was absolutely amazing…
My experience was absolutely amazing from start to finish. William Cooke was fantastic throughout the whole process, from the initial enquiry right through to receiving my vehicle. Everything was explained clearly, and I never felt rushed at any point.
I would highly recommend Vertu Motors West Bromwich to anyone looking for great communication and a smooth, stress-free experience.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good morning Tamicka,
Thank you for your lovely feedback. It’s great to hear William made the whole process so smooth and easy for you, taking the time to explain everything clearly and ensuring you never felt under any pressure. A stress-free experience with clear communication is exactly what we aim to deliver.
We really appreciate your recommendation and hope you enjoy your new vehicle.
Kind regards,
Dean
From the first initial contact they…excellent
From the first initial contact they gave a fantastic ease of how to talk to somebody about enquiring about a new vehicle. Ian Jakeways reminded me of myself in dealing with people by understanding quickly you build up a good repertoire and have a giggle along the way. The way I was dealt with was one of the best buying a new vehicle. Everything was explained in understandable terms and nothing was impossible to talk about. I purchased a vehicle from there as they made me feel valued. On hand over Mark Wheeler was really good as took time to explain the details and how the new vehicle works. Overall it was a pleasure to do business with branch of Vertu
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good morning Neil,
Thank you for your fantastic review. It’s great to hear that from your first contact, the experience felt so easy and engaging, and that Ian’s approach helped build such a strong connection. Making everything clear, approachable, and even enjoyable really does make a difference.
We’re also pleased that Mark ensured a thorough and helpful handover, so you felt confident with your new vehicle. It’s wonderful to know you felt valued throughout — that’s exactly what we aim for.
Kind regards,
Dean
Great great great service and excellent…
Great great great service and excellent customer service support from Mr Mark Wheeler at West Bromwich dealer and thank you Ian and thank you for the coffees
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Hi Gurmail,
Thank you for your fantastic feedback. I’m really pleased to hear you received excellent service from Mark and the team, and that you felt well looked after throughout.
Kind regards,
Danielle
Visited the west bromwich branch
Visited the west bromwich branch, spoke to mark wheeler and the manager lewis who found me the most perfect spec vehicle that was in stock, gave me a great price for my trade in fair and reasonable then got my new monthly payment below where i wanted to be, car is immaculate and everything i wanted big thank you
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Hi Tom,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a great experience with the team at Ford West Bromwich.
It’s wonderful to know that Mark and Lewis were able to find you the perfect vehicle, secure a great part exchange value, and tailor the deal to suit your budget. We’re especially pleased that everything met your expectations and that you’re so happy with your new car.
Your kind feedback will mean a lot to the team—we really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Finding right car for me to get in and out comfortable
I have knee problem and found it difficult getting in and out of my MG ..I was looking at Vauxall until I recieved a call from Jon Parker ,I told him my problems and he told me he would work out with me what car would be suitable ..I must say he was very careing and helped me feel at ease choosing a car..100% confidence in Jon
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good afternoon Kathleen,
Thank you for your review. It’s great to hear that Jon took the time to understand your needs and helped you feel at ease when choosing a more suitable car. Providing that level of care and reassurance is so important, and your confidence in him will mean a great deal.
Kind regards,
Dean
Besvarelse fra Vertu Motors - Ford West Bromwich
Thank you for your kind feedback. We’re delighted to hear our team were friendly and so helpful during your visit.
Many thanks,
Chloe
The details mark went into was…
The details mark went into was brilliant explained everything down to a t , couldn’t do enough to explain it in detail, very pleased
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Hi Jonathan,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Ford West Bromwich.
It’s great to know that Mark took the time to explain everything in detail and ensured you fully understood all aspects, going above and beyond to help. Your feedback will mean a great deal to him, and we’re really pleased to hear how happy you are with the service you received.
Thank you again for choosing Vertu Motors, and if there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Harman was an excellent sales person…
Harman was an excellent sales person and extremly helpful and understanding with my needs.
Mark, his manager was as helpful.
I will be recommending them to all my family and friends.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Dear Alan,
Thank you for taking the time to share your feedback. We’re delighted to hear that Harman provided excellent, helpful and understanding service tailored to your needs, and that Mark was equally supportive throughout your visit.
Your kind comments and recommendation to family and friends are very much appreciated and will be shared with both Harman and Mark. Providing this level of customer care is something we take great pride in.
Thank you again for choosing Ford West Bromwich.
Kind regards,
Liza
Great experience,
Great experience,
Lella helped walk us through each step to getting our new car and kept communication frequent
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Thank you for your feedback. We’re pleased to hear that Lella guided you through each step of the process and kept you well informed throughout. It’s great to know you had such a positive experience when purchasing your new car.
Kind regards,
Matthew
I am extremely happy with my purchase.
I am extremely happy with my purchase and the level of service I received. Jon was very welcoming and acknowledgeable and he took the time to answer all my questions explaining everything clearly. I would definitely recommend.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Thank you very much for taking the time to share your feedback.
We’re delighted to hear how happy you are with both your purchase and the level of service you received. It’s great to know that Jon made you feel so welcome, took the time to answer all your questions, and explained everything clearly throughout the process. Providing knowledgeable, friendly, and reassuring service is something we pride ourselves on.
Your recommendation means a great deal to us and will be sincerely appreciated by Jon and the wider team. We’re pleased we could make your experience such a positive one.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
The whole thing start to finish was…
The whole thing start to finish was very good service
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Hi there,
Thank you for the review. It’s great to hear everything went smoothly from start to finish — that’s exactly the experience we aim to deliver.
Really appreciate your feedback.
Kind regards,
Kerry
Will and Lewis were great
Will and Lewis were great, taking me through the whole process in a professional and courteous manner. Everything they agreed they'd do they did, and kept me up to date with regular calls.
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good afternoon Matt,
Thank you for your lovely feedback. It’s great to hear that Will and Lewis supported you so well throughout the process, keeping everything professional, clear and exactly as promised. We’re pleased the regular updates helped make the experience a positive one.
Kind regards,
Dean
Great from day one
From day 1 of visiting your showroom at the West Bromwich site we have been treated brilliant. Mark and Ian spoke to us first and explained that Lella the motability operative wasn't in at the time but still showed us a perspective car that might be OK for us. We can honestly say that the whole team are very informative and friendly in all aspects and very knowledgeable about all cars within the store. Lella has been so good she knows everything about the motability scheme and talked us through it extremely well. Can we just say we have been on the motability scheme for some years now and have never been treated so great by ford and especially Lella, if anyone we know wants a car, just in general we would definitely recommend virtue ford blacklake West Bromwich for ease of purchasing a car or motability scheme all the staff are lovely especially Lella Harding 5 Stars all the way, well done ford
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Hi Mark,
Thank you for the outstanding 5‑star review. It’s wonderful to hear how brilliantly you were treated from your very first visit to Ford West Bromwich. Mark, Ian and the whole team will be so pleased to know their friendly, informative approach made such a strong impression.
A special mention to Lella — she’ll be thrilled with your feedback. Her knowledge of the Motability scheme and the care she puts into guiding customers clearly made a real difference for you.
Your recommendation means a great deal to everyone at the dealership.
Kind regards,
Kerry
omg will never use these for parts ever…
omg will never use these for parts ever again. i will travel the extra few miles to another ford dealership. just called in to pick up a wing mirror that was ordered yesterday.they rang to say it was in, poped out of work to fetch it. rang the bell at bottom of the stairs, to be ignored. had to keep asking random staff who said it was nothing to do with them. Eventually one staff memeber rang them. Then finally one of the guys who said nothing to do with him came and handed me the mirror.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good afternoon,
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience wasn’t as smooth as it should have been, and I’d really like the opportunity to discuss this with you in more detail.
Please feel free to contact me directly so I can look into this further and help put things right:
Daniel Wilkins
General Manager
daniel.wilkins@vertumotors.com
Helpful,not pushy allowed to look…
Helpful,not pushy allowed to look around very nice motors
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Thank you for your feedback. I’m pleased to hear you found the team helpful and that you were able to look around comfortably without any pressure. We really appreciate your comments and are glad you liked the range of vehicles.
Kind regards,
Matthew
Vertu Ford West Bromwich were Fantastic
Vertu Ford West Bromwich were really helpful and I'd recommend them because they were all very friendly and welcoming especially Harman who sold me the car he was brilliant, very welcoming and informative, he did everything to make sure I found the right car for me I would highly recommend him to anyone who is looking for a new car. His service was 10/10
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good afternoon Joel,
Thank you for taking the time to share your feedback. It’s great to hear that the team at Vertu Ford West Bromwich made you feel so welcome, and I’m especially pleased to hear how well Harman looked after you. It sounds like he took the time to guide you through everything and help you find the right car, which is exactly the experience we want for our customers.
We really appreciate your recommendation and your kind words about the service you received.
Kind regards,
Dean
Always a pleasure
Always a pleasure to deal with Mark at Vertu West Bromwich
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Hi Charles
Thank you for your lovely feedback. We're really pleased to hear that it’s always a pleasure dealing with Mark at Vertu West Bromwich. Your comments are truly appreciated.
Kind regards
Dawn
Lella at motability has amazing…
Lella at motability has amazing knowledge and so friendly and helpful
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good morning Glyn,
Thank you for your review. We're really pleased to hear that Lella’s Motability knowledge and friendly, helpful approach made such a positive impression.
Kind regards,
Dean
I'd definitely recommend Vertu Ford…
I'd definitely recommend Vertu Ford West Bromwich to friends and family because they are very professional and courteous. Couldn't fault the sales team and William who dealt with our purchase actually delivered the car to us in the evening which I thought was fantastic 😀.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Hi Darren,
Thank you for the fantastic 5‑star review. It’s brilliant to hear how professional and courteous the team were, and that William looked after you so well — delivering the car to you in the evening is a great touch and shows real commitment to customer care. We really appreciate your recommendation.
Kind regards,
Kerry
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