Our buying experience was excellent from beginning to end. It was so refreshing to have a sales executive who was knowledgeable, helpful and extremely patient in explaining all the tech on the new ca... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My whole experience was first class. From my arrival late just before closing one evening, I wasn’t rushed but only made to feel welcome and then I was able to come back, spend time choosing the right... Se mere
Virksomheden har svaret
Cameron who is a member of the BMW sales team in York, made this the best experience ever — no pushy tactics, just expert advice, clear pricing, and a smooth, friendly process. Amazing experience... Se mere
Virksomheden har svaret
All round a good experience, kept in touch throughout the purchase , making sure everything went smoothly, the chap we dealt with, Jack Foster , did a gret job for us .
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - BMW York
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Clifton Moor Gate, BMW, YO30 4WR, York, North Yorkshire, Storbritannien
- 0330 012 2300
4,9
Fremragende
208 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The experience with Vertu Motors was…
The experience with Vertu Motors was excellent from start to finish the customer service was second to none and they ensured that I was kept up to date from start to finish
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Good afternoon. Thank you, Jacqueline, for your brilliant 5‑star review. We’re delighted to hear that your experience with Vertu BMW York was excellent from beginning to end.
Providing customer service that truly stands out is something the team takes great pride in, and it’s wonderful to know you felt well‑looked‑after and kept fully updated throughout your journey.
We really appreciate you taking the time to share your feedback and hope to welcome you back again in the future. Kind regards, Kerry
Smooth journey of buying a new car from…
Smooth journey of buying a new car from start to finish .
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Completely ignored
Walked in to the showroom this afternoon to discuss the new iX3. I was the only customer in the showroom, and there were 3 sales staff sat at desks chatting. No eye contact, no greeting, no nothing. I wandered around the showroom for 5 minutes, completely ignored, and then left. Off to a different dealer tomorrow.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Good morning, Neil . Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1NF1312 Kind regards, Danielle
Fantastic service.
Cameron and Ben made buying my new car so easy. They were always on hand for any questions and advice. I couldn’t have asked for a better service and will always recommend them. Thank you so much 👏🏻
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Good afternoon, Philippa . Thank you so much for your kind words! We are so happy to hear that Cameron and Ben were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Great Sales Service
Huge thanks for supplying my used BMW car and very pleased with the car and service by the used car team to have the car delivered at home without having to collect it saving a long trip up to York. I highly recommend this dealership for their assistance and service.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
EXCELLENT SERVICE!
I find purchasing a new car stressful. Mini vertu in york made the process absolutely stress free. Cameron Sharpe my mini representative is the loveliest most personable person who made my experience efficient, easy and totally enjoyable. They totally deserve 5 stars!
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Cameron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Friendly experience
It was an amazing, easy, friendly experience from start to finish with purchasing my first car. The garage was so helpful with any questions I had and supported me throughout the whole process of buying and receiving my car.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Good afternoon Grace. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Stacey was really helpful from start to…
Stacey was really helpful from start to finish
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Good afternoon Hilary. Thank you so much for your kind words! We are so happy to hear that Stacey was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
We can’t recommend Vertu highly enough.
Matt the salesman was great and helped us buy a car to meet our specific needs. The whole team and the process was efficient and friendly. We ended up buying a second hand Clio with which we are delighted with and will give us many years of pleasure.
Thank you one and all.
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Good afternoon Brian. Thank you so much for your kind words! We are so happy to hear that Matt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great experience at Vertu Mini York
Outstanding customer service. Listened carefully to what we wanted and recommended accordingly. We had numerous test drives & asked lots of questions. Nothing was too much trouble and our questions were answered honestly. At no stage was there any pressure to buy and the emphasis was on helping us to find the right car.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Mini taken in for a recall in April…
Mini taken in for a recall in April 2025 for EGR Cooler. Engine management light appears again shortly after. Take the vehicle back and told now I need to replace the EPS, simple job but £550! Agree to the work and they break the car by tampering with the Exhaust Manifold (should not have been anywhere near it!!). Vertu won't accept any responsibility so now want £1600 off me to have my car fixed! When I took it in, it was absolutely fine!! No courtesy car offered as in previous comments. If you can possibly avoid them, then please do!!
31. oktober 2025
Uopfordret anmeldelse
Knowledgeable courteous and efficient…
Knowledgeable courteous and efficient personnel helped me achieve a good experience on collecting my new X1
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Good morning Ron. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Besvarelse fra Vertu Motors - BMW York
Good afternoon, Marion. Thank you so much for your kind words! We are so happy to hear that Harry and Ben were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
An excellent team…
The experience was made particularly pleasant by the salesman . He was friendly , knowledgeable, never pushy . He listened to my requirements and was responsive in meeting them; nothing was too much trouble and communication was excellent. I was also impressed that at the point of sale and point of collection, a manager appeared as another point of contact and rep of Vertu to check all was well . Well done Vertu York
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Good morning, Bridget. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Excellent service
Excellent service from start to finish. Cant commend Jack and Phil highly enough.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Vertu Motors York
Salesman Benjamin at Vertu York was most helpful and courteous. He knew all about his product and explained things very clearly. He must be an asset to the company. He was enthusiastic and yet not pushy. All in all a great experience.
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Very professional and friendly
Very professional and friendly. An all round good experience.
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Vertu Mini York.
Excellent experience from start to finish purchasing my new Mini from Vertu Mini York. Carl was excellent and made the entire process very easy and completely stress free.
Thanks Carl.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Carl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Fantastic all round Mini customer experience
For such a young guy - Harry was so professional, helpful, knowledgeable, friendly and informative.
He made buying my car feel such a special experience and took time showing me how everything worked in the car - inc the ‘self park’ which I’d have been too scared to try myself.
I felt Harry & his lovely boss Lucy really appreciated my custom - I just wish their showroom was closer - as I’d love it to be my ‘local mini dealer’ !
18. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Harry & Lucy were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Vertu York - great Team
Very helpful Team - not pushy just knowledgable and nothing too much trouble.
Picked up my electric mini today - love her
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
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