I'd incorrectly priced and placed an order with Verona. Amber, the sales lady there, rang me to point out my error and to confirm the correct price and quantities I required. Fantastic service receive... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lewis, a member of your sale support team provided excellent service. Helped immensely with a difficult order and came through. Followed up with multiple calls to ensure everything ran smoothly. Coul... Se mere
Virksomheden har svaret
Started using Verona again after meeting our Senior Business Development Manager Bekki at our new showroom open party . Products are a great price , we now have a tile solution for every budget... Se mere
Virksomheden har svaret
I've been dealing with James at Verona for a while now, and he’s consistently been a standout. He’s incredibly attentive, always makes sure my orders are spot on, and goes the extra mile to help w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are proud to have grown to become one of the UK’s leading distributor of tiles, mosaics, outdoor porcelain and flooring since we were founded in 2001. Our vision is to continually evolve our product offering, delivering stylish, innovative ranges that never compromise on quality, supported by an excellent level of service and customer support as well as the best in marketing and merchandising support that the industry has to offer.
Kontaktoplysninger
Lumina, Park Approach,, LS15 8GB, Leeds, Storbritannien
- 0113 244 4984
- sales@veronagroup.co.uk
- veronagroup.co.uk
4,5
Fremragende
78 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Outstanding service and products - Verona are market leaders
Verona are going from strength to strength and are an incredibly safe pair of hands in what is a very busy sector of the market. With expertise assistance from the likes of Andrew Sadler we always know what we will get them from - top service and top products at competitive rates
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you for the fantastic review. We’re really pleased to hear you value our service and expertise, Andrew and the team will be delighted. We look forward to continuing to support you.
Kind Regards
Natalie Wainman
Sales Support Team
Always super speedy
Always super speedy, efficient service from Verona`s Housebulider Team. They really are the best!
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you for the great review! We’re so pleased you’ve had such positive experiences with the Verona Housebuilder Team. We truly appreciate your support.
Kind Regards
Natalie Wainman
Sales Support Team
Great choice of tiles and excellent staff
Great choice of tiles, competitive prices, cheap next day delivery service and an easy to use portal.
They have a brilliant sales representative Bekki and Mags in the office is great and very helpful.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you for your fantastic review. We’re really pleased to hear that you’re happy with our range of tiles, competitive pricing, next-day delivery, and easy-to-use portal. It’s especially great to know that Bekki and Maggs provided excellent support, we’ll be sure to pass on your kind words to them. We truly appreciate your feedback and look forward to working with you again.
Kind Regards
Natalie Wainman
Sales Support Team
Excellent Service Every Time
I've been dealing with James at Verona for a while now, and he’s consistently been a standout. He’s incredibly attentive, always makes sure my orders are spot on, and goes the extra mile to help with any issues that come up, no matter how big or small.
What really sets James apart is his professionalism mixed with just the right amount of humour. He's quick to respond, even quicker to find solutions, and makes the whole process smooth and stress-free.
It’s rare to find someone so reliable and easy to work with, highly recommend!
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear about your experience with James and will be sure to pass on your kind words to him. His attentiveness, professionalism, and ability to go the extra mile while keeping things friendly and stress-free are exactly what we strive for. Your recommendation means a great deal to us, and we truly appreciate your continued support.
Kind Regards
Natalie Wainman
Sales Support Team
Good supplier for many years!
Good supplier for many years with representatives that give their all.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you for your kind words and continued loyalty over the years. We’re delighted to hear that you value our team and the dedication of our representatives. Your support means a great deal to us, and we look forward to continuing to work with you in the future.
Kind Regards
Natalie Wainman
Sales Support Team
Great range of tiles
Great range of tiles, reliable delivery service and delivery options, always on time, great aftersales service from all the advisors in the office too.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you for taking the time to leave such a great review. We’re delighted to hear that you’re happy with our range of tiles, reliable delivery options, and on-time service. It’s also wonderful to know our aftersales team provided the support you needed. We truly appreciate your feedback and look forward to assisting you again in the future.
Kind Regards
Natalie Wainman
Sales Support Team
Verona have been a great supplier to…
Verona have been a great supplier to us, I have mainly been dealing with Natalie on our bigger orders, nothing is ever an issue and we always get sorted for ourselves and our customers.
Thank you very much.
Kevin
Blaydon Bathrooms
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi Kevin,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
We'll be sure to pass on your kind words to Natalie!
Kind Regards
Paige Wright
Sales Support Team
Approach this manufacturer with extreme caution
In summary, a company devoid of accountability and customer care.
In October 2024 we noticed that the Verona manufactured laminate flooring was raising or bubbling at the joints. We contacted our suppliers, who considered the problem to be defective product. The supplier contacted Verona shortly after. It took until September of this year for the problem to be resolved and only then with a threat of some form of escalation.
In the journey to resolution, Verona commissioned two styled "independent assessments" (we later learnt that one was effectively in-house), an offer of discontinued laminate of a different colour (Verona no longer manufacture this laminate) and they sought to blame the original fitters post admission of defective product. Generally, they tried to absolve themselves/avoid all blame for a poorly manufactured product.
Verona finally offered an alternative flooring, but a) gave us a limited time to respond and b) refused to provide sample product for colour match. Before accepting the offer we visited two stockists local to ourselves as set out on the Verona website. Neither stockist held Verona product at all. Also our supplier will no longer do business with the company. In accepting the offer we had therefore to place reliance on the website pictures, which ultimately proved to be misleading.
The new flooring, styled as a superior product over laminate, looks good albeit a different colour. To our knowledge Verona have not compensated our supplier for the additional removal and fitting costs.
The current flooring and other products in the Verona range may be fine, but if you can source similar from other manufacturers I highly recommend you do so.
Subsequent to submitting this review, Verona has asked for additional information. There is no proof of purchase for the replacement product as provided free of charge by Verona. The retailer in question was Potters Bar Flooring (whom I recommend). Verona has two assessment reports, which will provide full details including my address. Please contact me by phone number provided if you need more. I trust this is sufficient, I would not want you to obfuscate and thereby delay the process further.
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi Jonathan Hart,
Thank you for letting us know, and I’m really sorry you’ve had these problems.
As you purchased through a retailer, we’ve been unable to locate your order with the information we currently have. Please could you forward a copy of your proof of purchase/receipt?
Once we have it, we’ll immediately open a full investigation with the retailer.
Kind Regards
Paige Wright
Sales Support Team
Dean was a massive help for me today
Dean was a massive help for me today. He went above and beyond to make sure my delivery was sent out next day delivery after the cut off had been, due to a miscommunication.
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
We'll be sure to pass on your kind words to Dean!
Kind Regards
Paige Wright
Sales Support Team
James is always helps with my enquires
James is always helps with my enquires, he sorted a issue for me within a few days which is a big help when your working to a timescale with an installer.
Thank you for you all help and is a credit to your company.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
We'll be sure to pass on your kind words to James!
Kind Regards
Paige Wright
Sales Support Team
Great service from Maggs
Used Verona for the last 6 years, Maggs always very helpful & friendly. Thanks all!
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
We'll be sure to pass on your kind words to Maggs!
Kind Regards
Paige Wright
Sales Support Team
10 out of 5
We have been using Verona for a very long time now and they are one of the best tile companies in the industry. Staff are always friendly, very helpful and go above and beyond to keep their customers happy. Special mention to Paisley for all the help and support that she has given recently with our tile orders - making sure that the process runs smoothly from the initial order to arriving at the customers property. Unfortunately 5 stars is the most I can give but would happily give 10!
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
We'll be sure to pass on your kind words to Paisley!
Kind Regards
Paige Wright
Sales Support Team
Maggs
Maggs at Verona was very helpful and knowledgable
Nothing is too much trouble
Pleasure to deal with
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
We'll be sure to pass on your kind words to Maggs!
Kind Regards
Paige Wright
Sales Support Team
Besvarelse fra Verona Group
Hi,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
We'll be sure to pass on your kind words to Maggs!
Kind Regards
Paige Wright
Sales Support Team
Maggs at Verona has been very helpful…
Maggs at Verona has been very helpful and the company have been an excellent supplier for us - Bekki in sales has been a key part of our growth with verona too,
Keep up the good work !!!!
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
We'll be sure to pass on your kind words to Maggs and Bekki!
Kind Regards
Paige Wright
Sales Support Team
Just spoken to Maggs in sales had an…
Just spoken to Maggs in sales had an issue and she was more than helpful, great customer service 5 stars
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
We'll be sure to pass on your kind words to Maggs!
Kind Regards
Paige Wright
Sales Support Team
Outstanding tile distributor
Harry and the sales team continue to deliver exception customer service. Highly recommended
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
We'll be sure to pass on your kind words to Harry!
Kind Regards
Paige Wright
Sales Support Team
Excellent
We’ve been using Verona as our go-to wall and floor tiling distributor, and they never disappoint.
What really stands out is their customer service — friendly, knowledgeable, and always quick to help with any queries or orders. Deliveries are reliable and on time, which makes a big difference when working to tight deadlines.
Verona are a true partner to the trade — professional, efficient, and a pleasure to deal with. Highly recommended to anyone in the tiling industry looking for top-tier products and service.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi Craig,
Thank you for the fantastic 5* feedback! We really appreciate your kind words and your continued trust in Verona as your go to wall and floor tiling distributor.
We’re thrilled to hear that our team, service, and deliveries make a difference for you. It’s always a pleasure working with you, and we truly value your support.
Kind Regards,
Paige Wright
Sales Support Team
Besvarelse fra Verona Group
Hi Scott,
Thank you for your review! We really appreciate your 5* and are delighted to hear you find us always on the ball.
It’s great working with you.
Kind Regards
Paige Wright
Sales Support Team
We deal with Verona every day
We deal with Verona every day
The team are great very efficient and friendly
Would definitely recommend Verona
Regards joe
JA Ceramics
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Verona Group
Hi Joe,
Thank you so much for your kind words and for taking the time to leave a review! We really appreciate your continued support and are delighted to hear that you find our team efficient and friendly.
It’s always a pleasure working with you and the team at JA Ceramics.
Kind Regards
Paige Wright
Sales Support Team
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