AVOID at all costs
AVOID! This is a China Drop Shipping Scam.
The website suggests they are a British Company (there’s a logo on one of the pages and the terms of sale reference England and Wales Law etc), but items are shipped from China.
They are very poor quality and not as advertised. There is no cross band all the way around to support sides and back and the fabric is awful.
When you request a return, they initially will ask for photos of the items. Then they send a form for you to print and sign and you are expected to send back to China at your own cost. At this point they also offer you a 20% refund to keep the items. They’re relying on you not wanting to go through the hassle of sending the items back to China.
Two ways to get around this; either just go straight to you bank for a chargeback and show some screenshots of the website and the products received.
Or, write back to them and say that under the English Law (which they say they are bound by) and Section 20(8) of the Consumer Rights Act 2015, the retailer must bear any reasonable costs of returning goods that are not as described.
Give them a deadline to provide you with a pre-paid UK return label….I did this and received a refund notification; money is now back in my bank.
Best of avoiding in the first place though!








