VB FASHION Anmeldelser 

Besvarelse fra VB FASHION

10. jan. 2023

Hi there

I am really so sorry you have had been one of the unlucky ones in regards to your delivery times. Unfortunately due the strike actions of couriers, we still have customers waiting for orders from far back as November for their deliveries that are only just being delivered this week!

Some orders sadly we have not been unable to cancel as they are still in transit and still will arrive with customers however have done our best and keep customers fully updated via email, provided updates via the website about this major disruption that has been out of online retailers hands and also advised how customers will be able to return their late orders at no cost to themselves if they are no longer required it is perfectly understandable (Thank you if you have been following the website updates)

It is only now the post is back to normal we have customers starting receiving their orders (this is from the end of November) It has not been an isolated situation and many smaller online business reputations in tatters because of the strikes despite our best efforts to keep customers updated. We have worked tireless over Christmas and new year it has not been any fun for anybody

But most importantly - I can only understand how upsetting and frustrating this wait must for our loyal customers too especially when some orders where Christmas Presents and / or outfits to wear for Christmas day.

We are hoping the post and deliveries will be back to normal soon now the post has a bit of normality back and also always happy to help assist with as much as we can with the limited updates we are receiving via emails at the present in time - we will always reply to within 2 business days however please realize because of the strike actions and backlogs we are also experiencing high volumes of emails too so the reply time via email is taking a little longer that we have put updates about in the auto email customers will have received. Somebody will always come back to you as soon as possible.

We appreciate your feedback, this is very valuable to us and we welcome all positive and negative feedback as it only helps us improve as a business but this delivery issue sadly we could not improve on during this time frame as all has completely been out of our hands.

We would like to apologize for any disruption hassle this late delivery has caused to you, and thank you for your patents and understanding on the matter.

customerservice@voodoooutlet.com

Kind regards
VB FASHION

Besvarelse fra VB FASHION

30. jan. 2023

**CHAIN OF EMAILS GOING BACK AND FORTH, WITH PROOF OF REFUND VIA PAYPAL - PLEASE CHECK ACCOUNT? STOPPED REPLYING TO EMAILS? **

Hi Alison

I'm truly sorry you've had this ordeal with your refund.

I understand there has been a chain of emails going back and forth regarding this email and proof of your refund has been provided on several occasions. As there was some problems with you being able to locate this transactions to resolve we had advised you to contact Paypal with a transaction ID to see how long the refund will take to clear into your account or if they can show you their proof too on their end.
We did issue the full refund back to you and this shows as cleared in our accounts.

Our last email to you was 23/12 asking to confirm receipt of refund and if you needed any help with this matter - sadly we have not heard back to date and nearly 2 months on so I now assume you have located the refund?

If you need any future assistance please do not hesitate to contact us freely anytime and we will always do our best to help you. Replies are taking a little longer then average but we will always come back to you.
customerservice@voodoooutlet.com

Kind regards
VB

Besvarelse fra VB FASHION

30. jan. 2023

**CHAIN OF EMAILS GOING BACK AND FORTH, ASKING FOR RETURNS INFO, COULD NOT BE PROVIDED?

Hi Kellie

I'm truly sorry you've had this ordeal with your refund.

I understand there has been a chain of emails going back and forth regarding this email and proof of your return as sadly, we had not been able to locate the refund so had asked to provide your returns info, so we could resolve this for you. (all returns are usually settled within 14 days of receipt, but customers are asked to please keep them proof of posting and tracking ref, in case of any issues or delays)

Sadly, after a few emails back and forth this could not be provided and your return has not been able to be verified but we will left lines of communication open in case your return did turn up then it could be settled.

Our last email to you was 12/11 however since this email we have not heared anything back since.

If you need any future assistance please do not hesitate to contact us freely anytime by replying to the email - and we will always do our best to help you. Replies are taking a little longer then average but we will always come back to you.
customerservice@voodoooutlet.com