vauntdesign.com Anmeldelser 

361
•
TrustScore 4.5 ud af 5

4,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Second item (side table) purchased from Vaunt. Super well made with 100% wood and aesthetically pleasing to look at. Heavy and solid with beautiful grain variation. I chose to order from Vaunt beca... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

great design bought the plates to go with the mugs I bought earlier delivery arrived on time and safely packed love all the designs this company produces I will be back in the future

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Fabulous service from start to finish . The most helpful lady on the phone she. I enquired about the coffee table . Delivery was very quick and the table was beautiful ? Thank you

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

I ordered an expensive paper light shade from Vaunt Design. After I had installed it, I noticed the paper began to change colour. I was told by Vaunt that I had to send it back for an exchange but, if... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med udstyr til hjemmet

Skrevet af virksomheden

Our timeless collections are lovingly curated by ourselves and Europes leading designers; forever paying homage to the Nordic aesthetic.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

361 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 84 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,3

Alle anmeldelser

(361)

77 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

Quality and variety product base…

Quality and variety product base doubled with rapid delivery, easy returns and outstanding customer service.
Thank you Vaunt Design.

8. november 2024
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Besvarelse fra vauntdesign.com

Hi Zehra, Thank you for taking the time to leave us a review. We do hope you enjoy your items from us.

Bedømt til 5 ud af 5 stjerner

Beautiful item

Beautiful item, nicely crafted, good value for money.

17. december 2024
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Besvarelse fra vauntdesign.com

Hi Jad, Thank you so much for taking the time to leave us a review. We really appreciate it.

Bedømt til 1 ud af 5 stjerner

Faulty furniture

Before purchasing, I was reassured by the positive reviews online. However my experience has not been positive. On delivery the guys refused to unpack my item so I had to unpack the sideboard by myself. The item I admit was very well packed but so much so it was impossible to remove from box without ripping packaging. On inspection I found the door handles were wonky with one set into the furniture 0.5cm above other and holes in the cork insert which are both clearly visible as handles are the main feature . I have raised a complaint requesting replacement and being refused as the packaging is not intact. This is infuriating when they were supposed to unpack and allow me to inspect. Hence when reviewing other reviews I would note how the company have dealt with customers who actually have experienced real problems. Whilst Vaunt have suggested adjusting the doors this would mean the doors would be not level at the top and bottom as the handle has been cut into the door at the wrong level so this would not resolve the issue. They also fail to acknowledge that they have not complied with their terms and conditions as they refused to unpack in delivery as promised. If they had complied with their T’s and C’S I would not be in this situation. The top door stop has also now fallen off.

13. december 2024
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Besvarelse fra vauntdesign.com

Hi Caroline, I'm sorry you remain unhappy with our service. We have provided extensive help and guidance on how to adjust your doors so they align again. All our hinges are fully adjustable. As discussed on email we cannot return items where the packaging has been discarded. This is part of our delivery terms and conditions. We will remain on hand for any help or advise you may need in regards to adjusting the doors so they align.

Bedømt til 5 ud af 5 stjerner

Great quality and amazing customer service...

I first purchased 6 stoker bar stools & seat pads in a sale some months back. When they arrived the wrong colour stool had been sent, walnut vs light wood. I rang up, whilst courier was there, and someone answered straight away. Stools were put back on the courier van and taken away immediately. Amazing customer services. When my stools arrived they were beautiful. Good quality, really sturdy and comfortable to sit on! I loved them so much I purchased 4 more. I was lucky I was able to purchase in 2 separate sales.

30. november 2024
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Besvarelse fra vauntdesign.com

Hi Jo, Thank you so much for taking the time to leave us a review. I'm glad that we could sort this issue quickly for you. I do hope you enjoy your stools.

Bedømt til 1 ud af 5 stjerner

I don’t think this place run quality…

I don’t think this place run quality checks on their furniture. I bought a table with a marble top, upon receiving the marble had a red stain on it, I contacted the costumer service and they promised to send a replacement. The replacement top was broken into 2 halves. When I contacted them again they said there isn’t anything they can do! I will never get near this retailer ever again and I advise that you don’t do it either. I paid over £500 for a marble table and i can’t use it.

30. juni 2024
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Besvarelse fra vauntdesign.com

Hi Lejla. I'm sorry you remain unhappy here. This relates to a replacement marble table top we sent you back in December 2023. You can appreciate that you have had this table top in your possession for a year now. When we send items to customers we advise to open and check over your products and report any damages to us in 24 hours. As you've had this for a year now, there is nothing we can do. Our customer service team responded to your emails on Friday advising the same so it's not fair to say were not co-operating. You have had this in your possession for a year, so it is impossible to say how or when this damage may have occurred. Thanks, Steve

Bedømt til 5 ud af 5 stjerner

A great company

Excellent customer service ! The best experience we have ever had with any online purchase .
We would definitely give this company and give it a well deserved 5 star . The media unit we purchased is beautifully made and really solid . We thoroughly recommend Vaunt design .

20. november 2024
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Besvarelse fra vauntdesign.com

Hi Deborah, Thank you for your kind words. I'm so pleased to hear you found our customer service excellent. We really do hope you enjoy your media unit for years to come. Thank you again and Merry Christmas - The vaunt Team.

Bedømt til 1 ud af 5 stjerner

I strongly advise against purchasing…

I strongly advise against purchasing from this company due to their unacceptable business practices. My recent order arrived significantly damaged, indicating a complete lack of quality control. Furthermore, their customer service has been unresponsive to my requests for a refund. This demonstrates a blatant disregard for customer satisfaction and a lack of professionalism. I urge potential buyers to seek alternative vendors.

As a company owner, sending products in this condition to customers reflects poorly on your business and indicates that you dont have the correct business mindset. Winning the dispute doesn't change the fact that your in the wrong I'm sure potential customers will make the right decision after seeing the photos of my damaged table

6. august 2024
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Besvarelse fra vauntdesign.com

Hi Yagmur. Respectfully, we disagree with your account of events here. Our customer service team did offer you a return for a refund on a couple of separate occasions. We were unable to exchange your unit as we were out of stock at the time which our customer service team explained. We did not hear back from you after our offer of a return for a refund. We then received your paypal dispute advising you wanted a significant discount which we deemed unreasonable. As we won the claim as we did offer you a return and refund, you have now decided to leave a negative review. I am sorry to see you are still not happy with the outcome but I feel our customer service team went above and beyond to provide you with help which you refused. I’ve read all the email exchanges and I can see our customer service team has been more than helpful and professional towards you. Steve - Company owner.

Bedømt til 5 ud af 5 stjerner

The whole process from ordering the…

The whole process from ordering the sideboard to delivery was very quick smooth.

29. november 2024
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Besvarelse fra vauntdesign.com

Hi Nina, Thank you for sharing your thoughts. We are so happy you are pleased with the delivery process and your sideboard. Thanks, The Vaunt Team

Bedømt til 5 ud af 5 stjerner

Love this company

Love this company. Bought a fabulous chest of drawers with a quirky cork type round handle and a Lief Cuckoo clock.
The chest of drawers is made of the highest quality. The delivery was seamless. I have bought from them a concrete coffee table a couple of years ago and love it. Would definitely recommend giving them a go Order 18524

10. november 2024
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Besvarelse fra vauntdesign.com

Hi Helen, Thank you for the kind words. We are so thrilled you love your items from us. Have a lovely Christmas - The Vaunt Team

Bedømt til 5 ud af 5 stjerner

Great Quality & Design

We are very happy we found Vaunt Design, they offer exactly the kind of pieces we are looking for with great quality and beautiful, well made designs.
Website site experience is great and delivery on time. One of our favourites from now on!

12. november 2024
Uopfordret anmeldelse
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Besvarelse fra vauntdesign.com

Hi Anne, Thank you so much for the lovely comments. we are thrilled you are happy with your pieces.

Bedømt til 5 ud af 5 stjerner

Very clear and concise website

Very clear and concise website, easy to navigate and find what I needed and the photography and descriptions were accurate. Super speedy delivery and my fragile items were well packed and made it in one piece.

20. november 2024
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Besvarelse fra vauntdesign.com

Hi Jessica, Thank you for taking the time to leave a review. We really appreciate it. We hope you enjoy your pieces!

Bedømt til 5 ud af 5 stjerner

Absolutely love the table

Absolutely love the table, customer service is great but it would be nice to have white glove delivery on heavy items with lots of packaging 😊

15. november 2024
Uopfordret anmeldelse
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Besvarelse fra vauntdesign.com

Hi There, Thank you for taking the time to leave us a review. We really hope you enjoy your table.

Bedømt til 1 ud af 5 stjerner

Poor description and extortionate return cost

We ordered Hikui coffee tables. They were unfinished (no varnish or wax or oil), making them about as useful as a chocolate fireguard This was not described on the website We returned them and we're charged £75 per item to do so, plus £10 each for new boxes, so £255 to return three unusable items. Unbelievable. We complained, but were brusquely brushed off. Avoid.

28. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra vauntdesign.com

Hi Mark, I know you've been in touch with customer services and we have already explained the tables are finished. I'm sorry you are unhappy with the returns charge. As your pieces were oversized we can only send them with a specialist courier service and the return fee for this is £75 per item as detailed in our returns policy.

Bedømt til 5 ud af 5 stjerner

The 2 console tables and end tables I…

The 2 console tables and end tables I purchased are well made and make my home looks amazing

4. november 2024
Uopfordret anmeldelse
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Besvarelse fra vauntdesign.com

Hi Russell, Thank you for taking the time to leave us a review. We really appreciate it. We hope you enjoy your Consoles!

Bedømt til 5 ud af 5 stjerner

very pleased

We were very pleased with our kitchen island stools. Good quality and comfortable to sit on with the cushions. Received delivery within a few days.

7. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra vauntdesign.com

Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with your bar stools. We do hope you enjoy them.

Bedømt til 5 ud af 5 stjerner

Excellent customer service

The marble top was marked. Customer Service were excellent, after photos sent they arranged to replace the top without any fuss. This was done in a timely manner by their couriers J B S 2 man delivery. The coffee table itself is everything we hoped it would be but the customer service was the stand out.

25. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra vauntdesign.com

Hi Lyn, Thank you so much for your lovely comments about our customer service. I'm happy that we could sort this for you in a timely manner. We hope to see you back soon.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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