Quick delivery, fantastic range of flavours, some a bit on the pricey side but nice to get as a treat box now and again to get free delivery
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Every single product is always packed and delivered with care, and it is also always delicious! As an aside, you'll not find a better online shop customer service team anywhere. They go above and beyo... Se mere
I ordered beer for an event, to be delivered to a pickup point. The vault city site said it would be there in one full business day. 3 days after ordering, the order is still listed as 'unfulfi... Se mere
After finding their taproom on a trip to Edinburgh and sampling the Iron Brew, I've been a massive fan of their beers. Order online quite often now and only once had an issue where some limit... Se mere
Kontaktoplysninger
2 James Hamilton Way, Penicuik, EH26 0BF, Edinburgh, Storbritannien
- Info@vaultcity.co.uk
- vaultcity.co.uk
4,4
Fremragende
44 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lack of respect for customers
Bought their winter berry crumble which was badly off/contaminated and undrinkable. Fine, that can happen sometimes. After some chat with customer service was generously offered a £5 voucher to spend online. Delivery for their (overpriced) beers is £5… So they want to apologise by getting me to buy more of their beer? Any self-respecting company would’ve offered a refund or some beer to be sent to me. Was then blanked after suggesting this voucher wasn’t the most helpful thing. Clearly not interested in keeping their customers happy. Plenty of other breweries worth supporting over this.
16. december 2024
Uopfordret anmeldelse
no cancellation policy, no customer service
I ordered beer that was to be given to someone as a present on a particular day, reading (probably in error) that they routinely ship with next day delivery. When within 24 hrs I had not been notified of the shipment and hence realised that they delivery would arrive too late to be presented as a gift, I replied to the roder confirmation email in attempt to cancel.
No reply to my emails, contact attempts via website, instead an invoice and confirmation of shipment 24hrs after I placed the order.
There are no T&Cs on the website, nor a cancellation/refund policy, and no phone number.
Super disappointing customer service!
9. maj 2024
Uopfordret anmeldelse
Extra slow
Ordered 12 beers well before Easter for BBQ and didnt arrive. When they did arrive I was 4 beers short. Very expensive for this experience, not even an apology..
Rubbish, won't use again
3. april 2024
Uopfordret anmeldelse
Ordered online and visited both their…
Ordered online and visited both their bars and had a fabulous experience with both online and in-person interactions. Well done. Top team!
19. november 2023
Uopfordret anmeldelse
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