I recently purchased a beginner vape kit from Vape Forest, and I couldn't be happier. As someone completely new to vaping, I was nervous about choosing the right product. Their website made it so easy... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The selection at Vape Forest is just incredible. It's a bit overwhelming at first because there's so much to choose from, but their customer support team was really helpful. They guided me to the per... Se mere
Virksomheden har svaret
Super fast free delivery (next day) . Excellent prices and thanks to them I found my favourite vape! If you haven't tried them, try Hyola Ultra 30k vapes. This website does 5 Refill pods (each 30k... Se mere
Virksomheden har svaret
Very easy transaction process and shipment! I was sceptical at first, as I haven't used that store before, but the items arrived today - secured and sound! I will definitely keep using Vapeforest to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At VapeForest, we believe vaping should be effortless, exciting, and affordable. Whether you are making the switch or exploring new flavours, we are here to deliver a better vaping experience from start to finish. We're committed to providing the UK vaping community with access to the latest products, competitive prices, and expert guidance. Our goal is simple: to be your trusted partner in your vaping journey, offering support and quality products every step of the way.
Kontaktoplysninger
Storbritannien
- Support@vapeforest.co.uk
- vapeforest.co.uk
4,6
Fremragende
174 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
My order hasn't arrived , they are very responsive even during weakened , I received my order with few days delay but I can blame Royal Mail for that , generally excellent customer service
28. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Thank you for your understanding and kind words! We're glad to hear you were happy with our customer service and appreciate your patience with the Royal Mail delay. We’re always here to help and look forward to serving you again soon!
Besvarelse fra Vapeforest
Hi Mike,
We’re sorry, but we’re unable to locate any order or customer record under the details provided on Trustpilot. Unfortunately, this means we cannot verify you as a Vape Forest customer and are therefore unable to respond to this review in detail.
If this review relates to a purchase, please contact our support team at support@vapeforest.co.uk
with your order number, and we’ll be happy to look into it for you.
Kind regards,
The Vape Forest Team
Pot luck
Where do I even begin with forest vape?
First off, their products – a real rollercoaster ride! You never know if you're getting a gem or a dud. It's like playing Russian roulette with your hard-earned cash.
And their customer service? Just recite terms and conditions, their devoid of any human warmth. "Sorry, dear customer, but your broken item is non-refundable. Tough luck!"
If you're into masochism, Forest vape is your dream come true. Just imagine the thrill of losing money while waiting and praying for a functional product.
On the bright side, when the stars align and your item actually works, it's... decent. And they've got more flavors than a rainbow on steroids, the delivery can be quick.
So, if you're feeling lucky (or just plain reckless), give Forest vape a whirl.
10. juni 2024
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Hi Callum,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Please note that Vapeforest is a retailer that sells a wide range of vape brands — we’re not the manufacturer of the products. As such, while we always aim to provide high-quality items, we can’t guarantee performance or quality control for products made by third-party brands.
Unfortunately, we haven’t been able to identify your order based on this review. If you purchased from Vapeforest, please contact our support team with your order number and we’ll be happy to look into this further for you.
We genuinely value all feedback and are always here to help resolve any verified issues as quickly as possible.
Kind regards,
The Vapeforest Team
dreaful company - AVOID
dreaful company. Purchased 2x 10 boxes of RM9000. Half of them dont charge and the rest dont work. The ones that did work, we ended up charging one and it exploded and set fire to our kitchen top. After sending proof and a complaint over to the company, we were told no refunds/exchanges and that they will not reply to any further emails.
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Hi there,
We’re sorry, but we’re unable to locate any order or customer record under the details provided on Trustpilot. Unfortunately, this means we cannot verify you as a Vape Forest customer and are therefore unable to respond to this review in detail.
For clarity, we would like to mention that, as clearly stated in our policy:
Orders sold as a box or pack of 10 are non-refundable and non-exchangeable. All sales are final, even if deemed faulty by the buyer.
Kind regards,
The Vape Forest Team
Excellent customer service, highly recommend
My order got a little muddled up, but the customer service was great, they immediately sorted out the issue, and gave me an extra vape as gesture of good will.
Love the enjoy ultra vapes, highly recommend!
Thank you :)
2. januar 2024
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Thank you so much for your kind review! We're glad to hear our team was able to resolve the issue quickly and that you’re enjoying your Enjoy Ultra vapes. Your recommendation means a lot to us — we truly appreciate your support!
Avoid faulty vapes sent no refund
Terrible service was sent faulty vapes and refund rejected even when vapes not used and only contact is via email soo ordered 5 crystal pro max vapes on opening first one had no taste and charger wasn’t working and wouldn’t puff after 30 mins emailed in to send the 4 back and get a refund and was told will not get a refund as vapes need to be tested even though they were unopened, was advised to open the rest and check them as they believe all 5 will not be faulty soo opened a second one and same problem said will send back as long as I get a refund but they stated even if I send it back it will be tested and if deemed faulty only then will I receive a refund… very poor service will never be ordering again reason to why they sell them soo cheap!
29. november 2023
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Hi MoM,
We have a written policy, as outlined below, which we must follow to ensure fair treatment for all customers:
Faulty products must be returned to Vapeforest within 5 working days for inspection before a refund, replacement, or store credit can be issued.
If the returned item is confirmed to be faulty, we will provide a refund, replacement, or store credit.
Unfortunately, we’re unable to identify your order based on your name.
Please contact us at support@vapeforest.co.uk
so we can assist you further.
Kind regards,
The Vapeforest Team
Aove and beyond
Customer service go above and beyond to help you ! Received a faulty item and before they even had my item back they sent me out a replacement device.
Have done and will use these guys all the time !
20. september 2023
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Thank you so much for your kind words! We’re thrilled to hear that our customer service could assist you so quickly and effectively. We always strive to go above and beyond for our customers. We’re so glad you’re happy with your replacement, and we look forward to serving you again in the future!
Fantastic products and a point scheme to make even better the more you buy the cheaper it gets
Love the strawberry doughnut Shame I have to buy as Tripple getting 2 extra devices I don't need or want but luckily my girlfriend likes banna ice so getting a 7000 and 8000 for a fiver each plus delivery isn't that just waiting for My randm sunax to be available as in individual product agai. Otherwise will have to use different company/website
7. marts 2023
Besvarelse fra Vapeforest
Thanks for sharing your feedback! We're glad to hear you love the strawberry doughnut flavour. We completely understand your concern about the extra devices, and we’re always looking for ways to improve the shopping experience for our customers. Hopefully, the RandM will be available individually soon! In the meantime, we’re happy to hear your girlfriend enjoys the Banana Ice. We appreciate your support and hope to continue serving you in the future!
vape came with no flavor.
28. marts 2023
Besvarelse fra Vapeforest
Thank you for your feedback! We're sorry to hear about the issue you're experiencing with the flavor. Please feel free to reach out to our support team at support@vapeforest.co.uk
, and we'll be happy to assist you in resolving this. We appreciate your patience and look forward to helping you!
Great service thanks
2. april 2023
I ordered 6 vapes from this company…
I ordered 6 vapes from this company after smoking one vape I am getting severe headaches! Which I have never encountered with any vapes I have purchased before stay away
21. marts 2023
Besvarelse fra Vapeforest
There are many factors that can cause headache for any individual, such as :
1-Dehydration
• Vaping can cause dehydration because of the dry mouth and throat it can cause. Dehydration can lead to headaches. It's important to drink water while vaping to stay hydrated.
2- Propylene Glycol (PG) Sensitivity
• Some people are sensitive to propylene glycol (PG), a common ingredient in vape liquids. This can cause headaches, dry throat, and other symptoms. If you're sensitive to PG, you might want to try a vape liquid with a higher VG (vegetable glycerin) ratio.
3- Overuse or Extended Use
• Overuse of a vape or prolonged sessions can sometimes trigger headaches. This is often related to nicotine intake or the act of vaping itself.
5. Flavour Additives
• Certain flavorings in the e-liquid may cause headaches for some people, especially if they have sensitivities to certain ingredients in the flavorings.
And so many other factors
Please reach out to us at support@vapeforest.co.uk with your order details, and we'll be happy to look into the issue and assist you further. Thank you for bringing this to our attention, and we hope to resolve this for you.
They send out faulty items and do not …
They send out faulty items and do not replace them or give you your money back . Terrible costumer service. Don’t buy from this company they will take your money and sell you dodgy items not fit for purpose. I followed the instructions to a tee how can you assume I didn’t follow the instructions? You sold a defected hazardous product
28. marts 2023
Besvarelse fra Vapeforest
Update on edited/updated review 04/04/2023 18:30 pm
We appreciate your feedback and thank you for confirming that we delivered your item on time by editing your original comment. About the vape I’m afraid my response remain as it is. Our aim is to prevent any future conflicts by sending out instructions to our customers via email before they receive items.
04/04/2023 11:00.
Order #19156
We appreciate your feedback.
You purchased Friday 28/03/2023 12:31. Your item dispatched to Royal mail via Royal Mail Tracked 48 on the same day 28/03/2023 14:57 which we usually don’t do and we dispatch items within 24 hours. You received it from Royal Main 30/03/2023 10:52. You received your item even earlier than 48 hours delivery time Royal mail is usually promising.
We already sent you your tracking number however it is available on request for confirmation.
Also Following email conversation we had I personally explained to you that ‘’The device's instructions (RandM Crystal 4600) which is sticker on the vape state that after removing the plastic, you must wait precisely three minutes while keeping it upright for the coil to prime and for air to be blocked from the connection between the battery and tank (where the liquid is being held) by the coil. But if users don't follow the instructions what you explained is happening.
The device will still function, but it will become faulty because the battery and the liquid now have a connections. Therefore it is not hardware issue.’’
If the device is not used according to its instructions, it may become faulty. In such cases, we do not offer refunds or replacements for disposable vapes, unless there is a hardware issue present.
Quick delivery
23. marts 2023
I ordered on Sunday 19th March and…
I ordered on Sunday 19th March and still haven’t received my order, I’ve emailed i don’t know what else to do
19. marts 2023
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Update 03/04/2023
Your item Marked as delivered 25/03/2023.
Update 24/03/2923
I got in touch with Royal Mail today and they informed me that second class deliveries typically take five working days to arrive. Based on your purchase on 19/03/2023 and the dispatch date of 20/03/2023, Royal Mail has advised that you can expect to receive your item on Monday.
Despite our best efforts to provide excellent customer service, we have decided to remove the option for 1st and 2nd class delivery. This is because it can be frustrating to explain to customers that we have no control or visibility over their package once it has been sent to Royal Mail.
———-
As we mentioned in the email:
Your chosen method of delivery was Royal Mail 2nd class
As it is stated in our Delivery Policy https://vapeforest.co.uk/delivery-policy/
Shipping Policy for Royal Mail 1st and 2nd Class Deliveries
When customers choose to have their items shipped using Royal Mail 1st and 2nd Class, the company cannot be held responsible for the delivery of the item as tracking is not available with the shipping method. Therefore, customers who opt for these shipping options accept responsibility for the delivery of their items.
While we will ensure that the items are dispatched within the agreed timeframe and packaged securely, we cannot guarantee the delivery times or the condition of the items when they are delivered. In the event that the items are lost or damaged during delivery, the company will not be held liable and the customer will be responsible for making a claim with Royal Mail.
We recommend that customers who require a more reliable and trackable delivery service choose a different shipping option, such as Tracked 24 or Tracked 48. These shipping methods provide tracking information and insurance coverage, and the company can take responsibility for the delivery of the items.
By choosing Royal Mail 1st or 2nd Class as their shipping method, customers acknowledge and accept the terms of this policy and understand that they are responsible for the delivery of their items.
We are sorry for any inconvenience this may has caused.
Good customer support.
Good customer support.
Unfortunately after payment the model I bought was not available
Refund was very quick
9. marts 2023
Besvarelse fra Vapeforest
Hello Nikita,
We sincerely apologize for any inconvenience this may have caused you. Rest assured that we will send you an email notification as soon as your item is back in stock.
Apple 🍎 blast vape
The vape was nice and it did no take long to come I will be ordering more vapes from you in the future thank you
5. marts 2023
No skittles vape in stock
No skittles vape in stock
Didn't find out till days after transaction
2. marts 2023
Besvarelse fra Vapeforest
We appreciate your input.
Our daily order count exceeds 50, and we follow a first-come, first-served approach to serve our customers. As some of our products are more popular than others, we faced a shortage of Skittles on March 8, 2023, at 7:55 pm, when you made your purchase. However, we promptly processed a refund for the item on March 9, 2023, at 8:29 pm, which was less than an hour after your purchase.
burnt flavor
Received the order now and it's not good. it has a burnt flavor to it and it's just completely useless. disappointed
13. marts 2023
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Update on second review (17/03/2023)
We appreciate your feedback. As per our company policy, we cannot guarantee the taste or puff count of any disposable product since these are subjective factors that cannot be verified. It's important to note that we are not the manufacturer of the product, but we sell products from various manufacturers. However, we will certainly pass your feedback along to the manufacturer for their consideration.
14/03/2023
Your item has purchased Friday 10/03/2023 5:38 pm and dispatched from Vapeforest Saturday 11/03/2023 10:30 am.
I am afraid once we dispatch the item we have no control over the Royal Mail services.
last update from Royal mail is ''We expect to deliver it on Tuesday 14 March 2023 between 11:38am - 3:38pm''.
We can file a complaint to royal mail on your behalf. please let us know by email if you would like to file a complaint.
We are happy that you finally received your item. please note we are selling
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