I recently purchased a beginner vape kit from Vape Forest, and I couldn't be happier. As someone completely new to vaping, I was nervous about choosing the right product. Their website made it so easy... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
The selection at Vape Forest is just incredible. It's a bit overwhelming at first because there's so much to choose from, but their customer support team was really helpful. They guided me to the per... Se mere
Virksomheden har svaret
Super fast free delivery (next day) . Excellent prices and thanks to them I found my favourite vape! If you haven't tried them, try Hyola Ultra 30k vapes. This website does 5 Refill pods (each 30k... Se mere
Virksomheden har svaret
Very easy transaction process and shipment! I was sceptical at first, as I haven't used that store before, but the items arrived today - secured and sound! I will definitely keep using Vapeforest to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At VapeForest, we believe vaping should be effortless, exciting, and affordable. Whether you are making the switch or exploring new flavours, we are here to deliver a better vaping experience from start to finish. We're committed to providing the UK vaping community with access to the latest products, competitive prices, and expert guidance. Our goal is simple: to be your trusted partner in your vaping journey, offering support and quality products every step of the way.
Kontaktoplysninger
Storbritannien
- Support@vapeforest.co.uk
- vapeforest.co.uk
4,6
Fremragende
174 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
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Excellent service thank you for quick…
Excellent service thank you for quick delivery's
Trevor
27. oktober 2025
Besvarelse fra Vapeforest
Thank you so much for your kind words! We're glad you were happy with our quick delivery and service. 😊
1 vape is defective
23. oktober 2025
Besvarelse fra Vapeforest
Hi Anastasiia,
Thank you for taking the time to leave feedback. We’re genuinely sorry to hear about your experience, although we currently have no record of any issue being reported under this name or order details.
We would love the chance to look into this and help resolve any concerns right away. Please get in touch with our customer support team at support@vapeforest.co.uk
Customer satisfaction is really important to us, and we’re always here to help!
Kind regards,
The VapeForest Team
Great company, great products.
I love getting my vapes from this company. The prices are always reasonable, the delivery is fast and the vapes are always 10/10. The packaging is really cute.
I highly, highly recommend.
22. oktober 2025
Besvarelse fra Vapeforest
Thank you so much for your amazing review! We’re thrilled to hear you love our products, pricing, and speedy delivery. Our team puts a lot of heart into every order (including the packaging!), so it means the world to hear your experience has been 10/10.
We truly appreciate your recommendation and can’t wait to serve you again soon!
Kind regards,
The VapeForest Team 💚
Besvarelse fra Vapeforest
Awesome to hear! We work hard to keep prices sharp and deliveries speedy 🚀 Thanks for choosing us!
Super fast and helpful customer…
Super fast and helpful customer service. Super fast delivery. Always high quality packaging and product.
30. september 2025
Besvarelse fra Vapeforest
Thank you so much for the fantastic review! We love hearing that our service and delivery impressed you, and that our packaging and products hit the mark. Your support means a lot to us. Looking forward to serving you again soon! 💚🚀
Excellent service fast delivery
Excellent service fast delivery
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Thank you for the great review! We're thrilled to hear you had a positive experience with our fast delivery and service. We look forward to serving you again soon!
Always a good choice & always delivered…
Always a good choice & always delivered on time
1. oktober 2025
Besvarelse fra Vapeforest
Thank you for your kind words! We're so glad to hear that we’ve consistently met your expectations with timely delivery. We appreciate your continued support!
Easy to order and track my orders
Easy to order and track my orders. Very quick delivery. Would recommend. Trust worthy seller.
2. oktober 2025
Besvarelse fra Vapeforest
Thanks so much for your lovely review! We're glad to hear you found ordering and tracking easy, and that your delivery arrived quickly. We truly appreciate your trust and recommendation.
My go to
Use for all my vape needs and have been for over a year now. Excellent range, good deals and extremely quick dispatch and delivery.
1. oktober 2025
Besvarelse fra Vapeforest
Thank you so much for your amazing feedback! We’re delighted to hear you’ve been shopping with us for over a year and enjoying our range, deals, and fast delivery. Your continued trust and support mean a lot to the Vapeforest team. 💚
Different flavour received
I ordered 4 strawberry raspberry cherry enjoy vapes, however, I received what looks like peach flavour with strawberry raspberry cherry printed on there. The flavour is completely different! Spent a fair bit of money and assuming I can’t get them replaced?!
28. september 2025
Besvarelse fra Vapeforest
Hi Lucy,
We’re sorry to hear that the flavour didn’t match your expectations. We’ve checked your order details and can confirm that the correct Strawberry Raspberry Cherry Vapes were sent. Flavour perception can vary from person to person, and sometimes taste may differ slightly depending individual preference.
We always aim to provide accurate product descriptions and authentic items from trusted brands. If you have any further concerns, please reach out to support@vapeforest.co.uk
, and our team will be happy to assist.
Kind regards,
The Vapeforest Team
Besvarelse fra Vapeforest
Thank you so much for your continued support! We truly appreciate your loyalty and are delighted to hear that you’ve been happy with our service over the years. Your kind words mean a lot to the Vapeforest team. 💚
Besvarelse fra Vapeforest
Thank you so much for your kind words! We're thrilled to hear you found our website easy to use and that you were happy with the service from start to finish. Your satisfaction means a lot to us!
Avoid this company
Avoid this company. I received a faulty vape and they are being most unhelpful. They won’t except the video evidence I have to print labels and send it back when I have no access to a printer. They have said if the liquid level is low I won’t be refunded. My vape is hissing and leaking liquid! So I’ve just checked the reviews and Judging by all these bad review on faulty vapes and then not being refunded. I’ve never had this experience with any other vape company they’re generally really helpful as faults do happen but go else where as they just take your money without a care in the world
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Hi GT
We’re sorry to hear about your experience, but we’re unable to locate any order under your name or details on Trustpilot.
For transparency, our returns and refund policy clearly states that all faulty products must be returned for examination, as required by our suppliers. Despite this, as you stated we offered you a free return label, even though this is not part of our standard policy, to make the process easier. Unfortunately, the return was declined by you.
We always handle genuine faulty items promptly once returned and never ignore our customers. We pride ourselves on offering friendly, reliable service, and we resolve every verified issue fairly.
Avoid this company
Avoid this company, you will see great reviews on product’s delivery time etc these are all true, I have been a returning customer for some time now, I got a faulty vape disposable one and they will not offer any refund or compensation to this, now look at all the bad reviews they all say the same about bad customer service , not refunding, we all know form time to time you will get a dodgy one for time to time just because it’s disposable they will not refund, avoid hassle go to another company, these lot are crap for customer service
23. marts 2025
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Hi Paul,
Thank you for sharing your feedback. We’ve reviewed your order (No. 78005, placed on 07/03/2025 and delivered on 08/03/2025). The issue was first reported on 21/03/2025 — 13 days after delivery.
As clearly stated in our returns and refund policy, any faulty disposable vapes must be reported within 72 hours of delivery. and needs also to be returned back. This policy is in place to ensure products can be properly assessed and handled in line with manufacturer guidelines.
We always aim to provide a fair and professional service and are happy to help with any issue reported within the stated timeframe.
The Vape Forest Team
DO NOT ORDER FROM VAPE FOREST
DO NOT ORDER FROM VAPE FOREST. I had an extremely disappointing experience with Vapeforest’s customer service, which has left me with zero trust in this company. After receiving faulty products, I followed up by providing clear photographic evidence, expecting a reasonable resolution. Instead, I was met with condescension, rudeness and a dismissive attitude.
Their email response essentially implied that my concern wasn’t valid and when I politely expressed frustration at their tone, they replied with an even colder, two-line response that completely ignored the feedback I had given. No attempt to engage, apologize, or address the issue.
This experience showed me that Vapeforest not only distrusts their customers but also doesn’t care about improving their service or handling concerns respectfully. I won’t be returning as a customer, and I can’t recommend a company that treats paying customers this way.
If you value respectful communication and good customer care, I’d strongly advise shopping elsewhere.
23. marts 2025
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Thank you for your review Jessica.
Below is the last email communication we sent on 23/03/2025, where you refused to return the product for inspection. As clearly stated in our policy, all faulty products must be returned for inspection.
Hi Jessica,
Thank you for your continued correspondence and for sharing your concerns in detail. We truly value your feedback as a loyal customer, and I sincerely apologise for any frustration or disappointment you’ve experienced throughout this process. It’s clear this has not met the standard of service we aim to provide, and for that, I’m sorry.
We absolutely take your concerns seriously, and I’d like to clarify why we’ve requested the return of the faulty Cherry Cola vapes despite the photographic evidence you kindly provided. Our policy requires returned items so we can assess them and, in turn, address any issues with our suppliers to prevent this from happening again. That said, I understand how this extra step might feel inconvenient, especially given the clear evidence you’ve shared and your regular support of Vapeforest with your monthly orders. Your time and trust matter to us, and we don’t intend to question your honesty in any way.
To resolve this efficiently and fairly:
• We’ve already provided a prepaid return label free of charge, despite this being an exception to our standard policy, as a gesture of appreciation for your loyalty.
• Once we receive the 3 faulty Cherry Cola vapes at our warehouse, we’ll process your refund within 5 working days.
Regards,
Vapeforest Support Team
I purchased multiple platinum bars from…
I purchased multiple platinum bars from vape forest, when I reached end of vapes 2 was faulty. I emailed and explained, I was informed that buying multiple there is no guarantee at all, obviously not happy with that, I will not be using this company anymore, please be aware that you could be out of pocket using vape forest
10. januar 2025
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Thank you so much for your review Lee.
Your order #70774 was placed for 10 x Platinum Bar on 10/11/2024, and we received your faulty report on 10/01/2025, which was 2 months after placing the order.
Bellow was our response to you in Email:
I am afraid we cannot proceed further for below two reasons that has been stated in the Vapefores's policy and all buyers agree before they place orders.
1- Vapeforest does not provide refunds or exchanges for orders sold as Box/Pack of 10 disposable products, under any circumstances , all sales are final even if you believe any items are defective.
2- Disposable products are generally not refundable. Vapeforest provides a “Dead-On-Arrival” guarantee for faulty disposable products sold individually. This means that Vapeforest will only accept returns for provably faulty disposable items within a 24-hour period from when you receive your order.
Kind Regards,
Vapeforest Support Team
The selection at Vape Forest is just…
The selection at Vape Forest is just incredible. It's a bit overwhelming at first because there's so much to choose from, but their customer support team was really helpful. They guided me to the perfect vape kit for transitioning from smoking. I've been smoke-free for 3 weeks now, and the apple cinnamon e-liquid is my absolute favorite.
Thank you!
22. november 2024
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Hi Sarah,
Thank you so much for your kind words and congratulations on being smoke-free for 3 weeks — that’s an amazing achievement! We’re thrilled to hear that our team could help you find the perfect vape kit and that you’re enjoying the Apple Cinnamon flavour.
Your success story truly means a lot to us, and we’re so happy to be part of your journey.
Warm regards,
The Vape Forest Team
I love that Vape Forest takes the time…
I love that Vape Forest takes the time to curate their products. You can tell they genuinely care about quality and safety. The range of mods and liquids is fantastic—I found a really tricky mod that suits my style perfectly, and the performance is flawless. The delivery was quick too. Can't recommend them enough!
21. november 2024
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Thank you so much for your amazing feedback! We're delighted to hear you appreciate our carefully curated range and that you found the perfect mod for your style. Quality, and customer satisfaction mean everything to us. Enjoy your vape, and we look forward to serving you again soon!
I recently purchased a beginner vape…
I recently purchased a beginner vape kit from Vape Forest, and I couldn't be happier. As someone completely new to vaping, I was nervous about choosing the right product. Their website made it so easy to navigate, and the detailed descriptions helped me make an informed decision. The kit itself is high quality, and the e-liquid flavors are amazing—my favorite so far is the mango blend! I'll definitely be ordering again soon.
16. november 2024
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Hi Emily
Thank you so much for your wonderful feedback! We’re delighted to hear that your first vaping experience with our beginner kit has been such a positive one. It’s great to know our website helped make your choice easy and that you’re enjoying the mango flavour — it’s one of our favourites too!
We truly appreciate your support and look forward to serving you again soon.
Warm regards,
The Vape Forest Team
Ordered 5 vapes all tried all spitting…
Ordered 5 vapes all tried all spitting 1 burnt 1 not ever working at all was asked to return them in unused condition 🙄 how am I ment to know they don't work if they haven't been puffed 🤔🤔 so clearly no refund so cutting my loss and won't order from them again
13. september 2024
Uopfordret anmeldelse
Besvarelse fra Vapeforest
Hi Dawn,
Thank you for your feedback.
We have a standard message that is sent to all customers who believe they have received a faulty product:
Please note that if a product has already been used, it cannot be considered faulty.
This is because some customers have returned fully used vapes expecting Vapeforest to treat them as faulty.
Any product claimed to be faulty must be returned for examination. We have the proper tools to test each item, and if it is found to be faulty, we will issue a refund or replacement.
Kind regards,
The Vapeforest Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.