Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received. No communication... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable sh... Se mere
Virksomheden har svaret
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Se mere
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Vaporizerbutik
- Elektronikbutik
- Helse- og skønhedsbutik
- Online markedsplads
- Tobaksforretning
- Tobaksleverandør
Skrevet af virksomheden
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Kontaktoplysninger
Vape Big, 124 City Road, EC1V 2NX, London, Storbritannien
- support@vapebig.co.uk
- vapebig.co.uk
4,0
God
216 anmeldelser
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Scammers!!!
I categorically do not recommend this company, buy from other, decent sellers! I paid 210 euros for 20 vapes on April 25. The parcel arrived in Ireland and got lost in Dublin. On May 22, I started asking for a refund and am still asking to this day. At first they told me that I needed to wait for the parcel to return to UK. The parcel returned to the seller's warehouse on June 25. All this time they feed me promises and ask me to wait three working days for the money to be credited. Once during the whole week I was asked if I wanted my money back. I answered I want. The next week they asked me how I paid: from a card or PayPal. I replied that it was from the card. The third week I was asked to wait three working days, the money was sent. No money left. The manager has some kind of stupid way of communicating - he texts me at 15.40-15.45 at the end of his working day. All this drags on for months. People simply have no conscience. For me, 200 euros is a lot of money. I can forgive 20 euros, but not 200. Today is July 18th and I still haven’t received my money back. Do not buy anything from this company!!!
25. april 2024
Uopfordret anmeldelse
Great service
Great service, goods were received in good time and I was contacted personally to assure me they would be despatched. I received an email with a tracking number so very happy. Extremely good value, much cheaper than any other website, would highly recommend.
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vapebig
Hi Mark
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our service and that your order arrived promptly. It's great to know that our personal touch and the tracking updates made a positive difference for you.
We're also happy to provide the best value for our customers. Your recommendation means a lot to us! If you need anything in the future, don't hesitate to reach out.
Thanks again for choosing us!
Warm regards,
Rachel
Scam
Same experience as the previous recent 1 star review. Ordered but not received anything and so far not getting any response and not delivery tracking information??
Seems like I have also been scammed.
29. juni 2024
Uopfordret anmeldelse
Terrible think I have been scammed…
Terrible think I have been scammed received order confirmation no delivery and contacted customer services no one has got back to me ….don’t waste your money
18. juni 2024
Uopfordret anmeldelse
Besvarelse fra Vapebig
Hi Christopher
Thank you for your kind words! We're thrilled to hear that you were pleased with our product and the speedy delivery. Your satisfaction is our top priority, and it's great to know we met your expectations.
We look forward to serving you again soon!
Best regards,
Rachel
Cheapest pro max 4000
Cheapest pro max 4000 I could find, good selection of vapes on their website. Will order from here from now on. Cheers.
17. maj 2024
Uopfordret anmeldelse
Besvarelse fra Vapebig
Hi Sony
Thank you for your fantastic review! We're glad to hear you found the Pro Max 4000 at the best price with us and that you enjoyed our selection of vapes. We're excited to have you as a regular customer!
If you have any questions or need further assistance, please don't hesitate to reach out. Cheers, and thanks again for choosing us!
Warm regards,
Rachel
Dette er Trustpilot
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