Vape and Juice Anmeldelser 415

•

3,7

Vaporizerbutik

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Se, hvad kunderne siger

Since I quit smoking I’ve only ever wanted to use good quality juices and the Heisenberg from vampire vape has been my go too. I’ve ordered from this company for many years and always helpful and grea... Se mere

Used this company for years, online and their shop (which is no longer open unfortunately). Always had superb customer service, and tried hard to keep my favourite juice in stock, gave great advice on... Se mere

Bought 2x 100ml e-liquid. Got a confirmation email then 2 days later got an email saying that I'd been refunded with no reason as to why seeing as they still had stock in what I'd ordered. Checked if... Se mere

Virksomhedsoplysninger

Oplysningerne kommer fra forskellige eksterne kilder

Established in 2013, Vape and Juice is a customer focused retailer with presence online and offline. We were the first in the industry to offer no minimum spend free shipping and the first to offer an incentive based plastics return scheme in our stores. We are fiercely independent and family run. We don't always get it right, but we always aim to fix it. Honest and considerate. That's Vape and Juice.

Kontaktoplysninger

Unit 33a Joseph Wilson Industrial Estate, CT5 3PS, Whitstable, Storbritannien
01227634090
Online@vapeandjuice.co.uk
vapeandjuice.co.uk

3,7

Middel

415 anmeldelser

5 stjerner

4 stjerner

3 stjerner

2 stjerner

1 stjerne

Sådan bruger denne virksomhed Trustpilot

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Opdateret den 25. mar. 2022

Great service.

I ordered wrong thing, was no problem at all, return easy, right thing was sent out. Great service, thank you!

25. marts 2022

Uopfordret anmeldelse

20. mar. 2022

Frequent buyer

This vape juice is great, no after taste. As an ex smoker I really like the B&L tobacco.

20. marts 2022

Uopfordret anmeldelse

Opdateret den 20. mar. 2022

Great prices & products

UPDATED

Great prices & range of products but very poor delivery service 3rd order I have placed now, order placed at 4:57pm on a Tuesday and 8:10pm Wednesday now and still not shipped yet. Not sticking to their shipping policy of next day delivery as products should of been delivered Thursday. Previous 2 orders took 4 working days from when order was placed even though order was placed before the 4pm cut off.

Update - after posting the above review I was contacted by the retailer and they explained the reason for the delay and assured me that the delivery will be there on Friday & also added an extra one of the items for the delay.
Delivery came on Friday as I was told, very happy with how they handled my issue and will keep using the retailer.

16. marts 2022

Uopfordret anmeldelse

11. mar. 2022

Absolutely amazing customer service…

Absolutely amazing customer service from the start of my purchase right through till I receive my delivery I always knew I would have difficulty setting it up but I contacted them through their chat on their website and they were there for me from the start to the finish I am so happy with my product absolutely amazing brilliant customer service quick patient friendly if I could give more than five stars I would I purchased the Cali burn kit with Stardog

11. marts 2022

Always a great service and fast delivery!

12. december 2021

Uopfordret anmeldelse

10. dec. 2021

Amazing company highly recommend to all…

Amazing company highly recommend to all always a great service and speedy delivery

10. december 2021

Uopfordret anmeldelse

10. dec. 2021

Excellent and very helpful customer…

Excellent and very helpful customer service! Was pointed in the right direction for a vape device that had everything I asked for! Looking forward to ordering when I’ve decided from the options I was given! Thank you so much

10. december 2021

Uopfordret anmeldelse

8. dec. 2021

Fantastic service items always arrive…

Fantastic service items always arrive next day any issues they text and let me know and are always available for help I refuse to go elsewhere now other shops just don’t cut it for flavour and quality

8. december 2021

Uopfordret anmeldelse

5. dec. 2021

Disappointing product

Sorry to say my experience with the product has been negative and left me out of pocket. I ordered a new battery - very fast delivery - of two lower voltage batteries, neither of which worked. Should stress I am familiar with this kind of battery - neither showed a light at any time, press 5 times etc - nothing. Contacted V&J several times who told me to return - which I did, waited nearly two weeks for a response - not forthcoming - sent email and they sent me a new battery of the higher voltage and that is also duff - no charging light, no charged light. Assumption no doubt that I am to blame but have been using KiK batteries for years - always charge via laptop USB , press 5 times etc. Apparently the e-liquids are made in the UK, so can only assume that the batteries are imported from a foreign land and of inferior quality. Upshot being that having paid for a working battery, I still don't have one and have also paid for return of initial order. I won't be returning the latest battery - the only suitable place being the bin and put the £10 plus return postage loss down to experience

5. december 2021

Uopfordret anmeldelse

Besvarelse fra Vape and Juice

6. dec. 2021

Hi Susan,

First of all so sorry to hear you're unhappy with the service, just wanted to recap what has happened so we're both on the same page, we first got your email regarding the faulty battery so we tried to do some basic troubleshooting to figure out what was wrong with it, sadly it seemed like we would need to have it returned as there was nothing further we could do remotely.

Last it was left was that you were going to send the batteries back so we could get them exchanged, we didn't receive the items back so assumed you'd got it working as we also hadn't heard from you, when you got in touch with us on Friday as a gesture of goodwill we went ahead and sent you another battery free of charge without receiving the others back to try and keep you happy, which we tested first just to make sure it was working.

As it appears this battery is also not working I can only assume it is perhaps something wrong with your atomiser instead, which we're still happy to help you with but it does seem rather harsh to give us a 1 star review considering the lengths we've gone to try and make sure you're happy with your purchase.

If there is anything further we can do to help please do get in touch and we'll be glad as always to assist.

Freddie
Vape & Juice

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