I’ve recently leased my 8th vehicle, using various companies over the years, and Van Zone have by far been the best when it comes to customer service. From start to finish, they delivered exact... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nothing but excellent service from the Vanzone staff. Informative and kept communication throughout the whole process. From enquiry to delivery. a1 services love the van orderd one from main dealer... Se mere
Virksomheden har svaret
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very h... Se mere
Virksomheden har svaret
If you want a van.... Only one company worth dealing with. VANZONE. They provide good prices. Excellent service. Keep you informed. Call when you ask them to. Keep you informed. No lies or exaggerat... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital. Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Kontaktoplysninger
37-39 Holton Road, CF63 4HB, Barry, Storbritannien
- 02922744401
- sales@vanzone.co.uk
- vanzone.co.uk
4,7
Fremragende
215 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Got there in the end
Had to wait nearly 21 months for my new VW caddy commerce due to supply issues and then the price increased by nearly £3000. I believe this was out of there hands and they offered the deposit back if I wanted to pull out,
I carried on and all in all it still was a good price and delivered to my door
12. juli 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hello Clive,
Thank you very much for your honest and fair 4 star review. We are glad to hear of your positive experience with us and we apologise again for the delay, thank you for sharing.
We are glad you are happy with your new VW Caddy Commerce. Enjoy!
Your review will be passed on to our team to see, we really appreciate it. If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Great Van
I was recommended by a friend who had previously purchased a van from this company.
I am made aware that there were delays that were unfortunately unavoidable.
I would like to thank Jay & Emily who kept me informed throughout the process.
The delivery date & time were met.
The van more than met my expectations & I am very please with it.
I would recommend this company to other potential van buyers.
29. juni 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hi Harney,
Thank you for your kind 4 star review, I'll make sure your feedback gets to Emily, Jay and the team. Thank you for recommending our company to others - we appreciate it. We do offer a 'refer a friend’ scheme where you could make some extra money if your friends purchase, so make sure they give us your name when they phone.
If you need anything at all, please don't hesitate to give us a call.
Kind regards,
Vanzone
Over promising under delivering is best…
Over promising under delivering is best way to sum it up, my new van eventually turned up, only 3 months later than promised (so missing out on 130% tax advantages) and to say absolutely filthy under statement, everything gets blamed on manufacturer no one willing to accept responsibility! I have found them very difficult to deal with never again!! Avoid at all cost, tell you they have van but I have since learned they are a broker so guessing they have zero stock!! Be very careful with this company, never again for me!!
29. juni 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hi Martin,
Thank you for your review, and please accept an apology from Vanzone that the vehicle was delayed at the Port with the Manufacturer and has turned up with dust and dirt in the cab. I also want to advise on this public review, we have already apologised for this and offered £50 compensation so you can get this valeted properly, unfortunately we do not clean the vehicles as this is done by the manufacturer.
We don’t hide the fact we are a Broker and we supply almost 3000 units per year so we can use our large buying power to ensure you get the most cost effective options around and means we have no loyalty to one brand therefore offering the best option for you and your business.
I agree, this is not our normal excellent service and the deliveries with this specific manufacturer have been delayed heavily by various issues outside of Vanzone’ s control, However this is something that we have seen improving over the last few weeks.
Kind Regards,
Vanzone.
Excellent company …
What can I say … that was the easiest purchase of a commercial vehicle I have ever made. All of the staff were very professional and very helpful. I had a brand new vehicle £4k cheaper than anywhere else and delivered within two weeks. Excellent company.
Thank you to Mike and Emily for all of your help 🤗
26. juni 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hello Gail,
Thank you for your honest and kind 5 star review. We are glad to hear of your positive experience with us.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Faultless
Good advice on what van could be realistically obtained on time, good communication throughout the process and short telephone pickup times. They made a change when I had a concern about one item and the whole process went faultlessly. I'm delighted with my new van and highly recommend Vanzone.
8. juni 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hello David,
Thank you very much for your honest and kind 5 star review. We are glad to hear of your positive experience, thank you for sharing.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Good to deal with
Did what they said they would throughout and the van was delivered on time. The contact was well-managed and the whole event stress free. recommended
8. juni 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Thank you very much for your honest and kind 5 star review. We are glad to hear of your positive experience.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Absolutely faultless from start to…
Absolutely faultless from start to finish, treated like a human being not a number, family run and a family feel, don't go any further for your new van or motor
Putting the smile back into buying a vehicle 😍
29. marts 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hello Kevin,
Thank you very much for your honest and kind 5 star review. We are glad to hear of your positive experience.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Communication on every aspect of the…
Communication on every aspect of the purchase, always updated even if there is not much to discuss. The digital ordering system is simple to use and takes very little time.
16. maj 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hi Nigel,
Thank you for your kind review,
I'll make sure your feedback gets to the team. We appreciate it.
Enjoy your new van.
Best regards,
Vanzone
AVOID AVOID AVOID !!
Daring to write a 1* Review will get you on the naughty list, they get it removed by Trustpilot.
Truth hurts doesn't it so let start my review again
1* is far to generous, if there was a minus options I would use it!
What went wrong, well what went right. Promised the van was in stock by the sales team in the December of 2021. Don't receive van until end of February 2022. When the van arrives the delivery driver throws the keys at us and leaves, no handover. Vehicle once inspected by us has faults. Oil leak, screw through the arch and the sensors are showing a fault. Once we speak to the "customer service team" (if you can call them that) at Vanzone she says we need to call warranty. Brand new van why is it delivered faulty? When we call the warranty we are told van is too new and they don't cover us?! Back to Vanzone "customer service team" and their "excellently crap" customer service skills. Finally vehicle is seen by a garage, no courtesy vehicle provided. I am self employed, this is my business! Vanzone do not care! Don't waste your money here!
How can you improve - Commit to your promises, resolve the issues raised to you. Have a service level agreement of response. When you say you will call back attention do. Customer Service team pay attention when you say your going to do something, do it!
Resolve my issue!
Now seeking legal advice as they are a sham!
Van still faulty! If you actually want to go to work don't buy a van from Vanzone as it will spend 90% of the year in the garage or on the drive faulty!
Fully recommend buying a van from anywhere else. I now have a lovely MAN Van. 10/10 and 5*'s for my new supplier.
22. maj 2022
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hi Vicky,
It’s unfortunate you have taken to Trustpilot for the second time following Trustpilot removing your initial review for inaccuracy.
All of our vehicles we supply are brand new so will be under warranty of between 3 – 7 years. A courtesy vehicle is normally provided depending on the Local dealer and brand but Vanzone don’t stock vans for courtesy use, but we have tried our best to help out on occasions.
It is very disappointing there was an issue with the vehicle but as stated by our customer service team, we at Vanzone do not build the vehicles and this would need to be taken to your local Maxus dealer to be covered under warranty.
Your 1* review seems an anomaly in reflection of our 4.2* as an average on this platform.
We are a family run business and try to work with all our customer, however after the way you have treated the staff at Vanzone we are glad you managed to source a vehicle elsewhere.
We’ll await to hear from your legal team.
Kind Regards,
Vanzone
Finance lease through Vanzone
UK based sales and customer service centre. Always answered swiftly, always positive, clear and honest information given and very nice people to deal with. Mike, Christina and Emily deserve a mention.
14. april 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hello James,
Thank you very much for your honest and kind 5 star review.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Cannot fault Vanzone
Cannot fault Vanzone, smooth and efficient process from start to finish. Brand new van arrived as described and communication was spot on all through. Thank you!
26. april 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hello Laura,
Thank you so much for the kind words, I'll make sure our team knows of this fab 5-star review.
We're glad to hear you felt informed and even more pleased that you're happy with the van that you received.
If you need anything further, give us a call.
Best regards,
Vanzone
Clear and professional from start to…
Clear and professional from start to finish , we will be purchasing from Vanzone again.
28. marts 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hello Grant,
Thank you very much for your honest and kind 5 star review.
Your review will be passed on to our team to see, we really appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Thanks again,
Vanzone
Very happy with my new van.
28. februar 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hello Chris,
Thank you for your kind 5 star review, I'll make sure your feedback gets to the team. We appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Enjoy your new van.
Best regards,
Vanzone
New Van
Received my new van. Was delayed by 5 months, but this down to Renault supply issues.
Vanzone can be sometimes slow getting back to you. But do eventually get things sorted.
My issues were resolved agreeably.
7. marts 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hello Matt,
Thank you for your kind 4 star review, I'll make sure your feedback gets back to the team. We appreciate it.
Thank you again for your patience and cooperation, we are glad we could resolve the issues you had.
If you need anything at all, please do not hesitate to give us a call.
Best regards,
Vanzone
Dont buy from this company
Promised out new van would arrive in October 2022 - actually arrived in February 2023 with scratches, dents and engine management lights on. Vanzone are not at all interested in resolving the issue and tell us it is our problem to sort out with the manufacturer - lesson learnt buy direct with the manufacturer not through vanzone
16. februar 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hi there,
Thank you for taking the time to leave us a review.
Unfortunately we do not have a customer called 'Very Unhappy Customer' so we cannot look into this to try and help with the situation.
Please can you supply us with your details so we can look into this for you?
New van
Just taken delivery of a new Citroen Relay from Vanzone and have been generally pleased with the process
We did have a small hiccup along the way but to be fair it was dealt with professionally and promptly which is all anybody can ask for
22. februar 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hi Clint,
Thank you for your kind and honest 5 star review, I'll make sure your feedback gets to the team. We appreciate it.
If you need anything at all, please don't hesitate to give us a call.
Enjoy your new van.
Best regards,
Vanzone
If you want a van...call VANZONE
If you want a van.... Only one company worth dealing with. VANZONE. They provide good prices. Excellent service. Keep you informed. Call when you ask them to. Keep you informed. No lies or exaggeration. Straightforward. Helpful. Professional. Knowledgeable. Happy people.
I took delivery of my van today. Thank you all at VANZONE.
Absolutely Fabulous.
10. februar 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hi Anita,
Thank you for your kind words! I will pass them on to the whole team.
They work very hard to make everyone's experience seamless and stress-free.
We hope you enjoy your new van!
If you need anything at all, please don't hesitate to call.
Best regards,
Vanzone
Awaiting Delivery
My company has ordered a Vauxhall Movano we were asked to pay the full amount by the end of November so that the vehicle could be delivered 1st week in December. We paid for the vehicle and are still waiting, with poor communication back from Van Zone .
14. januar 2023
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hi Ian, thank you for your review. Unfortunately, Stellantis have been impacted with logistic challenges due to logistics partner and implementation of new systems. A full explanation regarding the delay and issues faced was emailed out to you.
We also tried to contact you yesterday to discuss this issue and to reiterate the reasoning for the delay. Unfortunately, this is completely out of our control, but we are in constant communication to relay any updates back to all customers affected.
Should you require to speak to a member of management, please do not hesitate to give us a call.
Shannon
Vanzone
First class service
First class service. Simon was excellent as was everyone I dealt with . Van delivered within 2 weeks.
1. december 2022
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hi Jason,
Thank your so much for your review and kind words, I'll make sure your feedback gets to the team.
If you need anything at all, please don't hesitate to give us a call!
Enjoy your new van.
Best regards,
Vanzone
Easy to deal with and good…
Easy to deal with and good communication from Vanzone.
Supplied the van when other dealers could not provide stock.
Highly recommended
23. december 2022
Uopfordret anmeldelse
Besvarelse fra Vanzone
Hi Jeff,
Thank you for your review!
We put a lot of time and effort into maintaining our stock, which really pays off when vans are scarce.
If you need anything in the future you're welcome to give us a call, we hope you enjoy your new van!
Best regards,
Vanzone
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.