Amazingly comprehensive list of clays. Brilliant choice and free samples delivered quickly. I will be ordering in quantity as soon as I have tried them all out. I am impressed by how such a traditiona... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very pleased with Valentine Clays. Helpful and very accommodating staff to a non ceramic specialist. Was able to sample small batches of clay before buying in bulk. Very speedy delivery, quicker than... Se mere
Virksomheden har svaret
I've only had one problem with the product when two bags of clay had small pea-sized lumps in them. Collection from Valentine's has always been problem free and bulk delivery was timely and efficient... Se mere
Brilliant comms and helpful Staff with regards product order and material specs. Couldn’t fault, more so when finally arriving to collect a couple of days later. Thank you
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
In the heart of the Potteries, Valentine Clays is the world-leading manufacturer of clay supplying industry and the studio pottery community globally, with over 40 distributors located in places such as India, Dubai, Australia and of course Europe. Choose from over 100 clay products that have been specifically developed to suit a potters every need, whether a beginner or professional.
Kontaktoplysninger
Valentine Way, ST4 2FJ, Stoke on Trent, Storbritannien
- 01782 271200
- sales@valentineclays.co.uk
- valentineclays.co.uk
Excellent clay and service
Excellent, friendly service, quick order creation and fuss-free collection. The porcelain and stoneware clays I use are fantastic.
30. juni 2025
Uopfordret anmeldelse
Absolutely love the Valentine's clay
Absolutely love the Valentine's clay – the porcelain is top quality and the delivery was super fast! So happy with my order.
28. maj 2025
Great clay as always
Great clay as always ! Just had to e mail to enquire when I could pick up
28. maj 2025
Easy to collect order
30. april 2025
We had to rearrange delivery as we…
We had to rearrange delivery as we weren’t in but this was easily arranged.
25. april 2025
Brilliant comms and helpful Staff
Brilliant comms and helpful Staff with regards product order and material specs. Couldn’t fault, more so when finally arriving to collect a couple of days later. Thank you
26. februar 2025
Besvarelse fra Valentine Clays
Wonderful news! Thank you so much for taking the time to leave a review, we really appreciate it and will pass your kind words over to the office team.
Besvarelse fra Valentine Clays
Fantastic! Thank you so much for taking the time to leave a review, we really appreciate it.
Great customer service
I was given great advice on which clay to purchase, the delivery was prompt and arrived safely packaged. All good, thank you!
27. januar 2025
Besvarelse fra Valentine Clays
Thank you for the review! This is lovely to hear! We will pass this over to the office team
Besvarelse fra Valentine Clays
Thank you for the review! This is lovely to hear! We will pass this over to the office team
First time buying from Valentine Clays. Great experience. Very good communication. Delivery well planned and clay arrived in perfect condition. Will definitely buy from Valentine Clays again.
First time buying from Valentine
29. december 2024
Besvarelse fra Valentine Clays
Thank you for the review! This is lovely to hear! We will pass this over to the office team!
Excellent customer service.
8. januar 2025
Besvarelse fra Valentine Clays
Thank you for the review! This is lovely to hear! We will pass this over to the office team
Besvarelse fra Valentine Clays
Thank you for the review! This is lovely to hear!
Besvarelse fra Valentine Clays
Thank you for the review! This is lovely to hear!
Besvarelse fra Valentine Clays
Thank you for the review! This is lovely to hear!
Good service and package arrived quickly
28. september 2024
Besvarelse fra Valentine Clays
Thankyou for your review! It is greatly appreciated!
Good service and quick delivery
26. september 2024
Besvarelse fra Valentine Clays
Thankyou for your review! It is greatly appreciated!
Where’s the clay?
Hello, I ordered 60 bags of clay last Thursday. I was expecting the delivery to arrive on Tuesday or Wednesday. On Monday morning I was told the clay wouldn’t arrive anytime before Friday. That is 7 working days, on the invoice it says it would take 4 working days.
We run a community pottery and we are almost out of clay. You can understand that a pottery without clay it doesn’t work.
Anyway we love your clay, how it’s fairly priced and how helpful your technician is.
Regards
Rosa
26. september 2024
Besvarelse fra Valentine Clays
Hi Rosa, thanks for your review, I've just looked into this and can see you ordered just before 3pm on Thursday 26th Sept, it was processed on our system the following day 27th and booked in for delivery on the 4th October via economy delivery, which is 5 working days (stated on invoices)
The first working day was the 27th (the day after ordering as the order was after 1pm) and we don't class the weekends as working days. With this particular order it looks like it was delivered on the 6th working day, one day after the estimate, which could be down to numerous factors. Being a palletised delivery, we have to call you to book in and this sometimes isn't a quick process getting hold of customers which is why the delivery turnarounds for anything over 75kg is always an estimate and not a guarantee. I can't say if this is the case for this time and why we didn't contact you on the Friday to book in, but if you can try and give a couple of extra days for anything over 75kg just in case we cant get hold of you at all.
Without this part in the process, we cant action a palletised delivery further unless we confirm with customers that you will be in to accept the pallets on the date of delivery. This is an unavoidable part of the process unfortunately when shipping weighted goods. To speed up orders, you can opt for premium shipping, but this does come at an increased cost unfortunately.
However, we agree a pottery without clay doesn't work and the reason why we ship as quickly as possible. Please accept our apologies we didn't deliver to you as expected but hope this clears up our processes for future deliveries.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.