Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Amazingly comprehensive list of clays. Brilliant choice and free samples delivered quickly. I will be ordering in quantity as soon as I have tried them all out. I am impressed by how such a traditiona... Se mere

Bedømt til 5 ud af 5 stjerner

Very pleased with Valentine Clays. Helpful and very accommodating staff to a non ceramic specialist. Was able to sample small batches of clay before buying in bulk. Very speedy delivery, quicker than... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

I've only had one problem with the product when two bags of clay had small pea-sized lumps in them. Collection from Valentine's has always been problem free and bulk delivery was timely and efficient... Se mere

Bedømt til 5 ud af 5 stjerner

Brilliant comms and helpful Staff with regards product order and material specs. Couldn’t fault, more so when finally arriving to collect a couple of days later. Thank you

Virksomheden har svaret

Virksomhedsoplysninger

  1. Keramikfabrikant

Skrevet af virksomheden

In the heart of the Potteries, Valentine Clays is the world-leading manufacturer of clay supplying industry and the studio pottery community globally, with over 40 distributors located in places such as India, Dubai, Australia and of course Europe. Choose from over 100 clay products that have been specifically developed to suit a potters every need, whether a beginner or professional.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

172 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Brilliant comms and helpful Staff

Brilliant comms and helpful Staff with regards product order and material specs. Couldn’t fault, more so when finally arriving to collect a couple of days later. Thank you

26. februar 2025
Valentine Clays-logo

Besvarelse fra Valentine Clays

Wonderful news! Thank you so much for taking the time to leave a review, we really appreciate it and will pass your kind words over to the office team.

Bedømt til 5 ud af 5 stjerner

The place to go

Great choice of clays

27. januar 2025
Valentine Clays-logo

Besvarelse fra Valentine Clays

Fantastic! Thank you so much for taking the time to leave a review, we really appreciate it.

Bedømt til 5 ud af 5 stjerner

Great customer service

I was given great advice on which clay to purchase, the delivery was prompt and arrived safely packaged. All good, thank you!

27. januar 2025
Valentine Clays-logo

Besvarelse fra Valentine Clays

Thank you for the review! This is lovely to hear! We will pass this over to the office team

Bedømt til 5 ud af 5 stjerner

Easy to order

Easy to order: quick to deliver. Thank you.

5. januar 2025
Valentine Clays-logo

Besvarelse fra Valentine Clays

Thank you for the review! This is lovely to hear!

Bedømt til 5 ud af 5 stjerner

Always efficient

Always efficient. Excellent service.

2. januar 2025
Valentine Clays-logo

Besvarelse fra Valentine Clays

Thank you for the review! This is lovely to hear!

Bedømt til 3 ud af 5 stjerner

Where’s the clay?

Hello, I ordered 60 bags of clay last Thursday. I was expecting the delivery to arrive on Tuesday or Wednesday. On Monday morning I was told the clay wouldn’t arrive anytime before Friday. That is 7 working days, on the invoice it says it would take 4 working days.
We run a community pottery and we are almost out of clay. You can understand that a pottery without clay it doesn’t work.
Anyway we love your clay, how it’s fairly priced and how helpful your technician is.
Regards
Rosa

26. september 2024
Valentine Clays-logo

Besvarelse fra Valentine Clays

Hi Rosa, thanks for your review, I've just looked into this and can see you ordered just before 3pm on Thursday 26th Sept, it was processed on our system the following day 27th and booked in for delivery on the 4th October via economy delivery, which is 5 working days (stated on invoices)

The first working day was the 27th (the day after ordering as the order was after 1pm) and we don't class the weekends as working days. With this particular order it looks like it was delivered on the 6th working day, one day after the estimate, which could be down to numerous factors. Being a palletised delivery, we have to call you to book in and this sometimes isn't a quick process getting hold of customers which is why the delivery turnarounds for anything over 75kg is always an estimate and not a guarantee. I can't say if this is the case for this time and why we didn't contact you on the Friday to book in, but if you can try and give a couple of extra days for anything over 75kg just in case we cant get hold of you at all.

Without this part in the process, we cant action a palletised delivery further unless we confirm with customers that you will be in to accept the pallets on the date of delivery. This is an unavoidable part of the process unfortunately when shipping weighted goods. To speed up orders, you can opt for premium shipping, but this does come at an increased cost unfortunately.

However, we agree a pottery without clay doesn't work and the reason why we ship as quickly as possible. Please accept our apologies we didn't deliver to you as expected but hope this clears up our processes for future deliveries.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere