Purple Parking Anmeldelser 

On the 19th january 2026, i booked with purple parking Exeter. my ref; KHHDCC + late return cover for sept;11th to 25th sept; and i paid £183-77.on my return on the 25th,between 3 & 5 pm proceeded to the exit.The person on the intercom ,wouldn't recognise my reference,and insisted i pay a further £180-00,before he raised the boom.as there were other drivers waiting to get out,I had no option but pay.
now thats £363-77 i have paid for 2 weeks parking.I spoke to a lydia ,was told to do a screen shot of my statement & black out monies not to be seen.I sent two emails explaining that i'm 80 years old,and had no idea how to do this,as I'm not computer literate.
Didn't get one reply.
this extra payment is almost one weeks pension.Plus the stress & anxiety this has caused my wife and I.
they can get proof of my extra payment from there accounts dept;
am typing this with one finger,Thats how good i am on a computer,
will never use this company again.

I have used them many time but this time it was very bad experience ,I booked meet and greet at Lotun and when I got my car back I found they drove it for 22 miles and half of the tank was gone also the driver door lock not working and I had a flat driver tyre . I emailed them and the respond was very bad I will never use them anymore and dont leave your key with them at all.

Charged £48 to leave the car park because slightly later than booked time. This was almost half again og original booking cost. Also This was despite paying extra for late return insurance. The flight was slightly late taking off the luggage collection usual and passport control slow and then quite a wait for the bus - be aware they don’t honour your insurance if you don’t have confirmation of late fron the airline!!! I won’t use this company again.

Disgusting staff communication, boorish !! Waving their hands in front of their faces !! Where do you recruit such staff who behave like this Disgusting?!!!! They can't explain anything, can't answer questions, and don't know their job!!! Terrible !!! Don't use this parking lot, they cheat and boorish Disgusting attitude!!!

disconnected my dash cam and pulled the wiring out, changed my car display on dashboard, you 10 mins to leave with the ticket they give you, 5 of that is finding the car and loading the suitcases, then queue for 15 mins to get out, costing me another £7.70, avoid this company at all costs

My car was damaged whilst in their care. Obviously, Purple Parking completely deny any responsibility because, even though I collected my vehicle in the dark at 0230, I'm required to have noticed the damage before leaving. Even though it's not visible at night.

>Hi ,

I hope this email finds you well. My name is Emma, and I am in the Customer Experience team here at Holiday Extras. I am going to help with your feedback.

I am sorry to hear that you noticed scratches on your vehicle after returning home.

The terms and conditions explain that any damage must be reported to the car park before the vehicle is driven away. This allows the team to inspect the vehicle, record the damage and review any available evidence while the vehicle is still at the premises.

I appreciate that you collected your vehicle in the dark. However, this does not change the requirement to inspect the vehicle and report any concerns before leaving the car park. Once the vehicle has left, it is no longer possible to establish where or when the damage occurred.

Photographs taken afterwards may show the scratches, but they cannot demonstrate when, where or how they were caused. The fact that the vehicle has remained on your driveway since collection does not provide evidence that the damage occurred while it was in the car park.

As the damage was not reported before you left, we are unable to investigate or assist with a claim. We will therefore now close this case.

I hope you had a wonderful time away.

Kind regards,
Emma

No, I did not have a "wonderful time away" as your incompetent staff damaged my vehicle and your excuse for a company denies any responsibility. The car was in perfect condition before being dropped off.

I am absolutely furious and deeply disappointed with the way Purple Parking has handled our situation.
My family and I booked a long weekend away from Thursday to Sunday in August 2026. My wife suggested using a park-and-ride service near Gatwick Airport to make the start of our holiday as stress-free as possible. We chose Purple Parking because we had used them once before and had no reason to expect the experience we were about to have.

We paid for the parking in full, in advance, several days before our trip. We travelled all the way from Dunstable to Purple Parking at Gatwick, only to realise when we arrived that we had forgotten to bring our physical car key. I completely acknowledge that Purple Parking's terms and conditions state that customers must leave their car key when dropping off their vehicle. However, there was a genuine and understandable reason why we had forgotten it.
We own an electric vehicle and, for the past two years, we have routinely used our phones to lock, unlock and operate the car. Carrying a physical car key is simply no longer part of our everyday routine. The last time we used Purple Parking, we owned a different vehicle and naturally carried the physical key with us.
We rushed to reception, already conscious that we had a flight to check in for, and explained the situation. We were simply told that they would not allow us to park without the physical key.

At this point, we desperately tried to find a solution. We offered to leave one of our phones with Purple Parking, which could be used as the key to access and operate the vehicle. This was refused. We then offered to park the car ourselves, meaning Purple Parking would not even need to move the vehicle. This was also refused. We were told this was because the car park gets busy over the weekend. I still do not understand this explanation. We had already paid for a parking space. Whether the car park became busy over the weekend or not, our vehicle would still have occupied a space regardless of who physically parked it. With our flight approaching, we had no choice but to leave Purple Parking and rush to Gatwick Long Stay Parking instead. This cost us approximately another £120 on top of the money we had already paid Purple Parking. That £120 came directly out of the spending money we had set aside for our family holiday. Instead of beginning our break feeling relaxed and excited, we started it stressed, rushing to make our flight and unexpectedly £120 out of pocket.

What happened afterwards is what has made this experience particularly upsetting. When we returned from our trip, we collected our vehicle from Gatwick Long Stay and contacted Purple Parking almost immediately. We explained everything and asked for a refund for the parking service that we had paid for but ultimately never used. Our request was refused because we had failed to bring the physical key. I understand that we made a mistake by forgetting the key, and I am not trying to pretend otherwise. What I cannot accept is the complete lack of flexibility, understanding or goodwill shown by Purple Parking.
We did not simply decide not to turn up. We travelled to Purple Parking. We arrived with our vehicle. We had already paid in full. We explained the situation. We offered alternative solutions. They refused every one of them, we received no parking service, and they have still kept our money. That is what I find so unacceptable.

There was seemingly no attempt to help a family that was clearly under pressure trying to catch a flight. No alternative arrangement was offered. No partial refund. No gesture of goodwill whatsoever. We chose Purple Parking because the entire point of airport parking is to remove stress from travelling. Instead, this situation created additional stress before our flight, cost us approximately £120 extra, reduced the spending money available for our holiday and left both my wife and me extremely upset.

Even after returning home, rather than being able to look back positively on our break, we have had to continue dealing with this dispute. I also question the fairness of taking 100% of a customer's money in advance and then retaining the entire amount when no parking service has actually been provided. A reasonable cancellation charge or deposit would at least be understandable, but keeping the full payment despite the circumstances feels incredibly unfair. I'm genuinely shocked by the lack of customer care we have experienced. Purple Parking has so far refused to resolve the matter fairly. We are continuing to pursue our case and are asking for our money back for the service we did not receive.

I'm very disappointed with Purple Parking as this feels like ROBBERY!!

TERRIBLE company. Refused my valid request for price match, refused to honour their own claims. Liars.

Although there was a bit of an issue which was resolved I would suggest preparing for a car wash - so overall can do with better directions which were very confusing fortunately we had booked a lot of wiggle room

DO NOT USE THIS COMPANY, they are absolute thieves! I inadvertently clicked on the wrong return date but within seconds the funds were in their account and they refused to let me edit the booking as it was a ‘super saver’ deal. This was not at all clear. Never again, how can a company refuse to let you edit a booking but simply take your money and provide nothing. I rebooked with Gatwick long stay which was brilliant. £79 given to this bunch of theives though - horrendous customer service. Zero scruples.

Worse park in Heathrow. I arrived and was asked to pay additional £25/calendar day because I had keyless car. Never again

Have used purple parking for our last 3 trips out of LGW and will continue to do so, transfers quick, easy snd frequent

It was a rushed area and very dark so when I got home I noticed big scratches and even a cross scratched in , please do not use if you like your car

Horrible instructions and rude staff. I emailed a complaint and never received any response or acknowledgement. The car is never there on my return, opften giving 15/20 minutes notice.

Instructions are dreadful. Nowhere on any of the confirmation documents were the instructions to say go to short stay carpark level 4. So we headed ti valet parking. This essential information was hidden in a link to a web page in the small print. I had hunted and hunted and missed it. I had asked the chat bot who said purple parking would have clear signage on where to go. There was no purple parking signage as they send you to another company.

Initially my fault for getting the return date wrong by 1 day, wasn’t expecting to be charged 30% of the total charge just to add on an extra day on. Last time using these methinks.

I dropped my car off at Purple Parking Gatwick, only to return home and find 10cm of white paint splattered on the roof. It’s stuck so fast and damaged the lacquer.
Dashcam footage clearly shows paint dripping from the ceiling due to recent maintenance in the garage.

Because I didn't spot this during a late-night pickup, Purple Parking is refusing to take responsibility for the damage.

Avoid at all costs!

Million other services to choose from – stay away from this one.

When I left my car before catching my flight, I asked the two people behind reception what I should do if I decided to extend my stay abroad. Their answer was, “Oh, just get in touch with us and we will charge you the equivalent of what you have paid for this booking.”

Based on this information, I felt confident extending my trip, knowing that I would be charged around £9 per day = £54. However, it turned out that both of these people misled me, and the charge is actually a fixed fee of £120. Therefore, I paid an extra £120 for six additional days, after already paying £89 for a 10-day stay.

I tried to contact customer service, make a complaint, email the manager—you name it. No one cares enough to assist with your enquiry.

I will never use their service again, which is such a loss for them, as I travel a lot.

I recently used this airport parking service and, overall, the experience was smooth and convenient. The process was straightforward, and everything ran efficiently, which I appreciated. However, I was disappointed to discover that a small amount of loose change (£3) was missing from my car upon collection. I had intentionally left the coins visible, and while the amount itself is insignificant, it’s the principle that matters. It’s unfortunate that such a minor but unprofessional action could occur, as it detracts from an otherwise positive experience. This kind of behaviour leaves a sour taste and raises concerns about trust and accountability. Based on this incident, I would now think twice about using Purple Parking again in the future.

Paid 183 pounds for two weeks parking then when we got there in my small van they hit me with you have to pay an additional 25 a day. Must say it in terms and conditions but this should flag when you put the registration number in but doesn't otherwise I wouldn't have paid to park here also my small van takes up no more space than a normal car so its a con. The lady behind the counter said I can let you off for 15 a day instead of 25 which I appreciate but 183 pounds is more than enough its just greed. Won't be using again