OSIM North America Anmeldelser 156

The Vancouver staff is very helpful and friendly
Good demos even during covid
Mico in Richmond helped me with purchase.

I bought the Ulove massage chair as a special birthday gift to award myself for many years of hard work. The sales manager at the Arcadia Mall was very nice, so the purchase experience was good overall. However, I’m not very happy and confident about the quality of this massage chair, given it’s such an expensive product. About a month or so after I had the chair, the chair suddenly started to make big noise and the roller stopped working. So I called OSIM. Luckily it was still in warranty, so I did not have to pay for the labor and part. It turned out there was a plastic piece broken for the roller. I was kind of disappointed because I only had the chair for a month and the piece was very important area but they use plastic. Then I had some peaceful time until recently the leg area started to make big noise and error message appeared again. The leg massage stopped working this time. I contacted the sales manager and she was nice to arrange the repair for me. However the repair is very expensive( just labor is already $180 and I have to pay for part as well) because my chair have passed the two year warranty. So I don’t know how much it’s going to cost me totally to fix the chair. I’m kind of annoyed and upset as I spent lots of money to buy the chair, but I have to keep spending more money to fix it. And I don’t know what will break again next time. This is really annoying. So in conclusion, if I could set the o’clock back and I would NOT choose to buy the OSIM massage chair. I would definitely consider more carefully about the warranty as it shows how much the company’s confidence in their own product.

I like their services and promote. I like how they let us try it. Thank osim!

Purchased a uLove2 in Toronto store, most of sales are so friendly and talkative.
Me and my mom were there to buy ice cream. They still invited us into store for rest.
After 3 times visiting, we finally purchased uLove2.

Own OSIM uInfinity for 5 and half year, my entire family Had been enjoyed it a lot since day one, it does need service once in about 3 years after my purchase, the technician was very nice to explain why it happen and how to avoid. Last week, we are considering to upgrade to a new model uLove 2, the gentleman is very helpful and knowledgeable, and get us a great trade in value for my uInifnity. Now, we have received our uLove 2 for 2 weeks, and same as before, we are enjoying it every single day after long day work. I have to say, Thank you Osim.

Osim will no longer reupholster my uINFINITY Chair making it worthless. Terrible! Now when I want to give it away for free, I get a call from an Osim salesman who wants to get it to close a sale for a customer so that the customer can get the trade in discount!

Having exactly the same problem as what Jessica has. The chair comes with an error 16 message and the detection of neck position does not work at all.

Purchased uStiletto for my feet and uJolly for my back and couldn't be happier with either product. They make an exceptional combo and are the next best thing to a full massage chair. Highly recommend both products and Osim as a company

I own a uLove and all of a sudden it’s giving me an Error 16 message. Neck detection is completely out of whack, causing extreme pain which in turn means I cannot use the chair. By turning on the chair you wait 4-5mins of no movement - it does not start up as usual. Why is this?

Thanks so much for the excellent product. Love it!

I purchased the uCozy from osim. It was very good, I bought 3 already, it could be great if there cover can stand longer. Overall I am happy with osim product. Considering purchase the uJolly.

Great customer experience, especially Mico very helpful!

Product and service are very good. I have been using their foot massager for many years. Buy a new one ustiletto today. It’s very pretty and powerful product

Mico explain very detaily about the products, friendly atmosphere of the store make us become one of the message chair customers

I have not one but 2 Osim I-Symphony Massage chairs. They are now more than 10 years old but still function more or less as they originally did. They give a very robust and thorough massage to the back and neck and we use at least one of them almost every day. There are lots of different programs that can be chosen so it is very versatile and you can increase or decrease the strength of the pressure as needed. I especially like the zero gravity feature. The chairs are very happy so fortunately we don't need to move them around too much. the only design flaw that I have come across is that the leg and buttock pressure comes from inflated bags and the plastic connectors become brittle and break easily. However I have been able to repair these myself using low-cost items and without too much trouble. All in all I can say that although these machines are expensive they are worth every penny and I would not hesitate to recommend them to anyone who like me does quite a lot of physical exercise.

We purchased two items last year, UMody and UJolly at Richmind Aberdeen Center. We had a pretty experience and clear explaination from Jessica Mak. The products are still working good with no problem at all. It is relatively expensive comparing to Hong Kong price but I guess nothing is cheap in Canada.

Great quality product. Fast delivery and nice service!

We had our osim neck massager for 1 year. Used it daily on neck, back or knees and calves. Still worked great, but the fabric on the knobs wore out. We still use it, but wish the fabric covers was sturdier. Thank you Osim.

They hate their customers. Once you buy
It you’re on your own. When it breaks- and it will break, you’re own your own. No service , no support and no parts. $5k is a lot to pay for something that can’t be repaired. I’ll buy another massage chair but it absolutely won’t be an OSIM