Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Great Chair ! Bought the Osim Ulove about 2 years ago, from Houston OSIM. everything is still functioning as it needed. very good customer service Also, their delivery service is phenomenal wh... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Went to the Burnaby bc location at Metrotown to try a calf massager. Derek was working there and although he was already helping another customer, took the time to get me started with a demo. My wife... Se mere

Bedømt til 5 ud af 5 stjerner

Been comparing massage chairs for quite a few months. 4 hand massage, downloadable/upgrade-able programs and the extra mile customer service is what sold me with my newest OSIM chair. Finally... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

We purchased two items last year, UMody and UJolly at Richmind Aberdeen Center. We had a pretty experience and clear explaination from Jessica Mak. The products are still working good with no problem... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med massageudstyr

Skrevet af virksomheden

OSIM North America is a leading wellness and lifestyle company dedicated to helping people live healthier, more balanced lives through innovative technology and design. As part of the globally recognized OSIM brand, we specialize in premium massage chairs, ergonomic solutions, and wellness products that combine advanced engineering with everyday comfort. Our mission is simple: to make wellness accessible, convenient, and effective for modern living. Whether at home or in the workplace, OSIM products are designed to relieve stress, improve circulation, and support overall well-being using intelligent features such as AI-driven massage programs, customizable settings, and user-focused design. At OSIM North America, we believe wellness isn’t a luxury—it’s a necessity. That’s why we are committed to delivering smart, accessible solutions that help people relax better, recover faster, and live well every day.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

156 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Worst company ever

12. september 2022
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Besvarelse fra OSIM North America

Maryam

Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Bedømt til 5 ud af 5 stjerner

I had the best helpe from luci and …

I had the best helpe from luci and OSIM I appreciated so much I love the feet massage it changed My life completely 💜💙

12. september 2022
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Besvarelse fra OSIM North America

Thank you very much for the feedback! Great to hear that we were able to provide what you were looking for! Feel free to reach out to us if you or your family have questions! Please enjoy!

Bedømt til 5 ud af 5 stjerner

Came here at Fairview Mall Osim…

Came here at Fairview Mall Osim location to purchase a leg massager for my mother-in-law 70th birthday. The moment we walked into the store, we were greeted by friendly customer service representative. They explained to us the products thoroughly and the best thing is there’s a promotion going on. Definitely recommend.

11. september 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Good service

The sales representative was knowledgeable and friendly plus reasonable price .

7. september 2022
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Besvarelse fra OSIM North America

Aaron

Thank you for your kind feedback.

Please visit us anytime if you have any questions! We are always here to help!

Bedømt til 1 ud af 5 stjerner

My advice to everyone who is…

My advice to everyone who is considering buying their products.
1. They charged triple the price in North America compared to Asia.
2. Their products are ALL non-refundable.
3. Their product reviews are really bad in Asia.
Do as much research as possible before you pay.

6. september 2022
Uopfordret anmeldelse
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Besvarelse fra OSIM North America

Good Day Megan!
Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Bedømt til 5 ud af 5 stjerner

Just what we are looking for.

The sale associate was friendly and was able to answer all our questions for us to decide on the uthrone massage gaming chair. It provided great pressure and range of massage for a portable massage chair.

5. september 2022
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Besvarelse fra OSIM North America

Cathy

Thank you for the honest review. We will continue to work hard and improve our customer experience everyday!

Please continue to connect with us and give us feedbacks anytime! We are always eager to, and finding more ways to improve! Cheers!

Bedømt til 5 ud af 5 stjerner

good product nice to have it for relax…

good product nice to have it for relax after work

1. september 2022
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Besvarelse fra OSIM North America

Henry

thank you for your feedback!
Its always nice to have a 15 minute "Me time" after work...

Please do not hesitate to contact us anytime if you have any questions! we are always here to help!

Bedømt til 5 ud af 5 stjerner

Very comfortable products

Very comfortable products. We enjoy the professional massage chair there excellent services

31. august 2022
Uopfordret anmeldelse
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Besvarelse fra OSIM North America

Qing!
Thank you very much for your review!
Please contact us anytime if you have any needs! We will always be here to help!

Bedømt til 1 ud af 5 stjerner

Bad quality osim and expensive to fix

The massage chair is good, but the quality is unexpected bad , the parts had issue within half year after purchase and after 3 years. The same issue happened again and when I called the head office , they are asking more than 1k to fix it. For myself, I barely use it less than five time weekly and for a item cost almost 10k, I rather buy sth from Costco.

26. august 2022
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Besvarelse fra OSIM North America

Good Day Stanley

Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Bedømt til 1 ud af 5 stjerner

Very Disappointed

Actually I don’t put any star
I am very disappointed for the Osim massage chair
I bought ulove2 massage chair in 2019 before father day , Around half year the chair have some problem and we find the technician to come here to fix it and then another year and fix again again and this year we have a problem again, so every year we need to find a technician to fix it
If you consider to buy a Osim chair I‘m not suggest you not to buy it .
I think Osim is a good brand for the massages Chair, but not .Take me 10k Canadian dollar to bought it and fix every year

18. oktober 2021
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Besvarelse fra OSIM North America

Franky

Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Bedømt til 1 ud af 5 stjerner

Parts

We have a Millennium Chair that had worked properly. The rollers (wheels) that glide the main support mechanism up and down the jack shaft frame broke. I was told that OSIM does not make these any longer. The rollers/wheels are made of light weight plastic and seem inferior to the rest of the chair. Unreal that this company can does not support the items they produce!

28. maj 2021
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Besvarelse fra OSIM North America

The Millennium model was introduced around 2001, and we’re glad to hear that it had been working well for over a decade.

As with many products of that era, certain components are no longer in production, and replacement parts may not be available after such an extended period of use. Since then, OSIM has significantly advanced the technology and materials used in our massage chairs, and as a result, newer components are not compatible with earlier models.

We appreciate your understanding and thank you for your support over the years.

Bedømt til 2 ud af 5 stjerner

I’ve bought the u love osim chair about…

I’ve bought the u love osim chair about 2 years ago, it was going well until lately the chair has been displaying error 16 on the screen and the blue tooth connectivity stop working as well.
I have to turn it on wait 5-10 minutes before the chair is operational. Just a bit disappointed with the chair.

5. maj 2021
Uopfordret anmeldelse
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Besvarelse fra OSIM North America

Good Day Peter

Thank you for your valuable time in providing us your feedback. We are sorry about your experience.

Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Bedømt til 2 ud af 5 stjerner

Poor quality and reliability

I bought the top of the line uLove back in 2018 and the gears operating the rollers broke less than a year into it. I had it replaced under warranty. The technician told me that they used plastic for the track and he has seen many many failures. Now my chair is out of warranty and is having similar issues of jerky movements and loud cracks when operating. It will cost about 600 to repair... Overall very disappointed in the quality and reliability as this brand came highly recommended by my mom who lives in Taiwan. I paid over 6k for a chair that lasted less than 3 years... think about that...

1. april 2021
Uopfordret anmeldelse
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Besvarelse fra OSIM North America

Good Day Martin

Thank you for your valuable time in providing us your feedback. We are sorry about your experience.

Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Bedømt til 3 ud af 5 stjerner

I own my chair (uLove) for 2.5 years

I own my chair (uLove) for 2.5 years. It starts to show "error 16" after I turn the chair on. I need to turn it off and restarts it again. But sometimes I need to unplug the power and wait 15mins. How can I get rid of the message?

19. februar 2021
Uopfordret anmeldelse
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Besvarelse fra OSIM North America

Hi Ian,

Sorry about your experience with the OSIM massage chair. Our customer service team will get in touch with you shortly.

Thanks,

Bedømt til 5 ud af 5 stjerner

Purchased the unit in Richmond

Purchased the unit in Richmond. David was very nice and helpful.

22. januar 2021
Uopfordret anmeldelse
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Besvarelse fra OSIM North America

Dear Shar Ben,

Thank you for the comment and I am glad that you had a positive shopping experience with one of our team member. Please don't hesitate to provide feedback to us as it's extremely valuable.

Stay well and take care,

Bedømt til 4 ud af 5 stjerner

I just bought osim ulove

I just bought osim ulove , sales representative at Aberdeen ctr shop is helpful and nice, although it is expensive but compare with other brands I think osim is the best and worth it !

18. januar 2021
Uopfordret anmeldelse
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Besvarelse fra OSIM North America

Dear Viola,

Thank you for the comment and I am glad that you had a positive shopping experience with one of our team member. Please don't hesitate to provide feedback to us as it's extremely valuable.

Stay well and take care,

Bedømt til 1 ud af 5 stjerner

my wife bought osim udivine v massage…

my wife bought osim udivine v massage chair on dec/2020 online paid $4899 puls tax. total like $5300. which you can get same one from store at mall $4399. i did not know until i spoke to the store sale man. why have different price? this massage chair is too small. may be for small figure woman to use. i am 185 lbs man . i am barely can fit in the seat. this massge chair has very bad program. and it is so weak . you don't even feel anything to your body. machine is keep busy working . but , it is so weak that you feel like you are just wasting time seating over there. Osim does very good marketing and commercial. but, product is very bad. i am very disppointed. i wish i can return it. it is very expensive. i rather buy $799 massage chair from amazon. it is much much better than Osim. i previously own three massage chair all below $900. it's way better than Osim. i live at orange county california. everything i am on the Osim massage chair . i am getting very mad. it is very disappointed massage chair. i suggest you guys always try the massage chair before you buy any brand . i mad a mistake . we did not try .we just ordered it online. because of misleading commercial.

16. januar 2021
Uopfordret anmeldelse
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Besvarelse fra OSIM North America

Good Day Jack!

Thank you for your valuable time in providing us your feedback. We are sorry about your experience.

Please do not hesitate to contact us for more info and further assistance. We are always here to help!

Have a good day!

Bedømt til 5 ud af 5 stjerner

I purchased the ujolly from Richmond…

I purchased the ujolly from Richmond osim
It was very good, it could be great if there cover can stand longer. Overall I am happy with osim product. Considering purchase the uJolly.

29. december 2020
Uopfordret anmeldelse
OSIM North America-logo

Besvarelse fra OSIM North America

Dear Joyce,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy the product. Please don't hesitate to reach out to us if you have any questions.

Stay well and take care,

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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