Awful business. Unprofessional, rude and incompetent. Would not recommend to my worst enemy. Criminals disguised as 'estate agents'. Avoid like the plague. Just look online at all of the negative revi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Effective as of yesterday Urban Estates were removed from the Property redress scheme due to non compliance with their complaints process. Urban Estates withhold money and do not pass on payments due... Se mere
Communication is a word that hasn’t found its way into their vocab. Took 2 months to get my deposit back after being promised that the payment has been made each time I was lucky enough to reach their... Se mere
This agency has taken my deposit and not registered it with a deposit scheme. They have not responded to any emails and do not answer the phone, the office is permanently locked. Whilst I was a tena... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Urban Estates prides itself on being different. Our friendly, down to earth staff and attitude towards our work is what really sets us apart from the rest and keeps our clients returning to us year after year. Urban Estates are an independent, local estates agents with over 20 year’s experience in Gravesend and surrounding areas.
Kontaktoplysninger
20 Windmill Street, DA12 1AS, Gravesend, Storbritannien
- 01474 532723
- info@urbanestatesuk.com
- urbanestatesuk.com
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Avoid like the plague
Awful business. Unprofessional, rude and incompetent. Would not recommend to my worst enemy. Criminals disguised as 'estate agents'. Avoid like the plague. Just look online at all of the negative reviews...
Leaving me with a leak and no deposit returned
When I lived in a property they were in charge of, they left me with a leaking roof and broken taps for months. Every time I brought it up, I was told either someone would look into it or that other issues had to be resolved first. I wasn't sorted the entire time I lived in that flat. Now I have moved out, I am trying to get my deposit back and they are just completely ignoring me. I've been moved out for 2 months. I've gone into the shop and have been fobbed off and told the person dealing with it is busy and she'll call me back but I haven't heard back once. I have been emailing and now aren't even getting responses to that. The website I've been told to use says it doesn't even have my deposit. Absolutely terrible service.
Scammers!!! Fraudsters!!
This agency has taken my deposit and not registered it with a deposit scheme. They have not responded to any emails and do not answer the phone, the office is permanently locked. Whilst I was a tenant with them they took the landlords money and never paid him his rent or carried out work on the property as promised. Currently now a legal matter but I believe they have scammed 100's of people
AVOID THIS "AGENCY" IN GRAVESEND
AVOID THIS AGENCY IN GRAVESEND! THEY ARE SCAMMERS AND THIEVES! THEY ARE NOT EVEN REGISTERED TO ANY LETTING ASSOCIATION!
Urban Estates removed from Property Redress Scheme
Effective as of yesterday Urban Estates were removed from the Property redress scheme due to non compliance with their complaints process. Urban Estates withhold money and do not pass on payments due from tenants. They are evasive when questioned and asked to resolve complaints. They palm off non payments to their accountants which they name and shame and blame them that payments cannot leave their accounts. Please do not use these. I will also report on rightmove. They are no longer practising lawfully.
Communication is a word that hasn’t…
Communication is a word that hasn’t found its way into their vocab. Took 2 months to get my deposit back after being promised that the payment has been made each time I was lucky enough to reach their office. If they promise to call you back, don’t believe them, good luck trying to get an answer to any email. Worst estate agent, wish someone had warned me before signing the lease.
Would highly NOT RECOMMEND them
Would highly NOT RECOMMEND them. I am very surprised that they are allowed to get away with their level on incompetence, dishonesty, disrespect for customers, non-chalance, lack of communication skills, unprofessionalism, unfriendliness and down-right inefficiency. Completely unfit for purpose since Jodie Eastwood, Sophie and Lyn left. The staff left and the owner, his wife and two children, all of whom are rather arrogant and ignorant. The office should be closed. Been their customer for a while but since it became a family affair, it has gone completely downhill
They are criminals disguised as estate…
They are criminals disguised as estate agents.
I would not recommend this agency
I would not recommend this agency
Greedy and lacking of management
Very good and reliable
Helpful Staff
We had some problems negotiating our tenancy extension which took longer than expected (causing a fair amount of stress) but Urban did negotiate a deal we were very happy with. The paperwork needs to be dealt with without the delay as when it was completed the stress eased.
The staff are always pleasant to deal with and help as much as they can when there is a maintenance issue.
George Valentin Toma
Hello ! My name is George Valentin Toma and i'm glad to say that was a pleasure to receive assistance from Urban estates team and i have only good words and feedbacks for the entire team of Gravesend . Thank you once again and wish you all the best !
Unresponsive estates
Really unprofessional, with returning your call.
I was dealing with the Gravesend branch, which was great until my advisor went sick. I put in a offer three weeks ago (04.10.21 today being the 29.10.21) & haven’t heard a thing back from the office. I then got passed on to some guy, then another colleague …who has received multiple messages to give me a call to discuss what’s going on? An absolute joke, will take my money elsewhere!
Beautiful light
Beautiful light , very well done ,great communication, totally happy.
Thank you Urban Estates for making the…
Thank you Urban Estates for making the letting of my property so easy.
The staff at Urban Estates in Gravesend…
The staff at Urban Estates in Gravesend were helpful and arranged my move very efficiently. I highly recommend them.
Re lets
Sophie has dealt with the the whole letting of the flats extremely professionally. We experienced no break in rentals. We have been fully informed at all times of the whole process, communication has been great.

Besvarelse fra Urban Estates

Besvarelse fra Urban Estates
Excellent service
Excellent service from urban estates, I sold my house through these agents and I would highly recommend them, my personal agent was a lovely lady called Jodie, who couldn’t be more helpful, there was always someone in their office to answer any queries or problems that arose, very professional, would definitely use these agents again.

Besvarelse fra Urban Estates
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







