Urban Planet Anmeldelser 

The return policies are outdated. 2 weeks for exchange or store credit. NO REFUNDS. It's literally impossible for anyone except a manager to make a refund, even then they are questioned and have to write to head office to explain why they failed to issue a store credit. Products are regularly broken, moudly and cheap. The dyes stink and make your skin breakout and rash. Online orders must have a physical shipping label, your email copy (despite having all info) isn't accepted by head office. They also require name, address and phone number for all returns. $100 bills also require ID. Employees, even the ones working 10 years + often don't make a dollar over minimum wage so there's no employee incentive to make a better store.

Plusieurs exemplaires du même jean et de la même robe en solde avec le prix soldé bien affiché sur les rac: arrivée à la caisse on me dit c'est le prix sur l'étiquette et le 2e à..... faites vraiment attention et revérifiez les prix de vos articles avant de payer. Et pour échanger c'est la 1ere boutique où l'échange d'articles est conditionnée à mes informations personnelles alors que j'avais le reçu. Cela se passe à la boutique de Place vertu!

I ordered 4 pairs of jeans online, both being buy one get one. They messed up and the last pair they were out of completely. They would not let me choose another pair in place of. When I got the jeans (I wear size 7), none of them fit. I never have a problem with ordering online, know my size and everything always fits. One pair was super tight, another pair was proper, and the last pair wore as though they were probably a size 14, coming up to my armpits and could fit another person in them with me. I went to the store to return them and they refused. The woman at the store did try, she called "head office" where they then refused and said where I ordered from has a different head office than the online purchase whatever that means. I have bought clothes online from these guys for probably 15 years. No more. I refuse to shop there anymore.

They have a very poor return policy. They won't provide a refund on anything, and for a large number of items they won't even give an in-store credit. Don't ever purchase anything from here unless you are absolutely, 100% certain that it is the right size, shape, colour, style, etc, of something that you are sure you want, because you will likely be stuck with it afterwards whether you change your mind or not.

Very poor customer service. Cashier was more interested in conversing with her co workers. Didn't even say hello, thank you and stared blankly when a bag was paid for and she plain forgot the bag was paid for.

Ordered Shirts on sale, online.
I will be throwing them all out, or use them as rags. The side seams are way off. One side seam is in the front and the other side, in the back. It's very very very poor quality. Who makes these shirts you sell online? Toddlers? I will never shop at Urban Planet again! Quality is pathetic.

I went to urban planet at Scarborough town center to exchange a jacket they initially allow me to get another one with smaller size then they said I have to pay 30$ for 16$ sale jacket which was ridiculous I will never shop again there and never recommend to anyone worst experience ever had

I ordered my items online and it arrived within two days. It was quick and easy. Items looked true to the images online. I will edit my review if my experiences change in the future. So far 10/10.

I’ve never had an issue ordering online, there always fairly quick ! I do wish they’d have a reviews section under there clothes, it’s kinda hit and miss, I’ve found some good stuff and some stuff that was cheap and the sizing was off.

The manager working at surrey central located in British Columbia, was disgusting and had an unpleasant attitude. We purchased PJ’s and our total came to $78.70, before buying we asked the employee working there (it was a skinny brown haired girl, don’t know name) if we could return and get a full refund. The girl told us we could return and get a refund if we brought it back within 2 weeks. We were so busy shopping for Christmas that we went with the employees word because she worked there and represented the store as an employee who should be telling the customers the truth. We went home and realized how big they were so we brought it back on December 19, around 2:15 pm to return it and the girl working there told us that we couldn’t return only store credit or exchange, we told them how we were told we were able to return and get a full refund if brought within two weeks, and the manager there Sahar was unprofessional, rude and had a horrible behaviour towards her customers. She was disgusting and basically told us that we were lying and that her employees would never say that. When her employee DID say we were able to return the item for a FULL refund if brought within two weeks. But she was still rude, and ignorant and gave us the worst customer experience, never want to step foot in there again. They told us we had to call customer service and gave us the store credit
I called the customer service and explained everything and the girl said she couldn’t do anything and said that her manager would call us back. The manager in customer service called us back and we again explained everything but it was no use. He too intended that we were lying and that he called and talked to everyone in that store and that they knew the store policy and would never say false information to a customer but they DID. He told us that we should’ve looked at the receipt and the signs and I told him customers are busy Christmas shopping, we asked the employee and she said we can return the item for a full refund within two weeks, but he STILL did not do anything. Instead told us still that we were lying and basically said it was our fault. It was THEIR fault for giving their customers the WRONG information. The employee working there gave us the wrong information but they are intending that it is our fault and that we should’ve looked at the sign and receipt before purchasing? As if we didn’t ask an employee? It’s a disgusting and rude store and company. As a person who worked in retail, this is not how we satisfy our customers ESPECIALLY if it is NOT their fault. I will never shop here again and they lost their customer who would shop in their store often. I’m disgusted, unsatisfied and I feel disrespected with how we were treated and basically told they we were lying. I do not ever want to shop here again, horrible managers, customer service. Disgusting and unprofessional. The fact that the customer service manager wished us a merry Christmas and hoped that they didn’t lose as a customer, was ignorant and stupid. They didn’t listen to our needs and how it wasn’t our fault, but their employee REPRESENTING their store.
Never returning again, and I advise that no one else shops there too unless you want to be treated disgustingly with no care or needs.

3 years ago, I used Canada's Urban Planet online website and I was amazed at how amazing my shopping experience was. Nicely priced products, good return policy, fast shipping(because of where I live). 2020 was great too... My experience was so great... online shopping from Urban Planet became a staple, and it was the only way I bought anything from their store, I rarely went into a physical store to buy stuff.
But this year has been a big issue!!!!
I've had issues with Urban Planet on 4 different occasions. 3-times the shipping never showed up - even after receiving a notification that my orders were shipped. And 1-time I didn't receive the complete order. One of those times I didn't receive my order, I placed A SIMILAR ORDER, WITH THE SAME ITEMS AND RECEIVED IT(I think their shipping company doesn't work well Because if those packages never show on the day they are meant to... they will never show - once I waited 2.5 weeks for a package that had a guaranteed 48hr shipping, had to ask for a refund.) Anyway... fortunately, I got my refund for items not received.

What sucks is they don't have customer service for online shopping, you have to email them.
And even though the email service is 95% of the time good with resolving the issue... I'd much rather talk to someone and have my issue sorted right away.

Why they asking customer for their personal info ( Name, Last name and phone number) They are punishing people for exchanging clothes. There is no reason for asking personal info. why people dont complain about these policy?

Hi..

This complaint is regarding pathetic and awful customer service I experienced yesterday evening in store.
This happened in store - 580 urban planet, central city, 10153 King George Blvd, surrey bc, V3T2W1 on 6/10/2021, time- 6:42pm with cashier- 924661 (store- 1580).

Firstly we including other customers were waiting in line for cashier to come to his desk and do the billing but no one showed up for 8-10 minutes and everyone was thinking if there is anyone in the store as it was about to close in few minutes and after 8-10 minutes a guy came from back and started doing billing without any apology, still acceptable.
Then when he was doing my billing, he told me my total was $11.19 to which I asked him how come ? as I took this t-shirt from section where it shows $7.99 and there were many t-shirts of same kind with $7.99 and he started arguing with me to which I was so surprised that I should be the one arguing but he keep on throwing statements on me. I told him may be you guys should not display that like this as its showing wrong price to customers and he said to me “MAY BE YOU DIDN’T CHECK IT PROPERLY”. I said I picked it by looking at the price tag and he replied “IF YOU DON’T KNOW HOW TO CHECK THE PRICE THAT’S NOT MY MISTAKE, BETTER OPEN YOUR EYES.” I was like seriously this person is talking to me like this, someone who is meant to provide good customer service treating customers like nothing. Not acceptable at all.
Top of that, he purposely doing billing slowly and didn’t even gave me my receipt so I walked away after paying for the item and he then yelled by saying “ HAVE A GOOOOOD EVENING” as if some one singing and taunting you at the same time. I came back and asked him for his name to which he replied “I DON’T THINK SO I SHOULD GIVE YOU MY NAME, GO AWAY”. Again I asked for his name and he said “NO I AM NOT PROVIDING YOU MY NAME “ and started talking to other customers. I felt so embarrassed so I picked up my receipt and walked away.

I request to the manager that action should be taken for this kind of behaviour. I don’t want any reward or coupon or discount but people doing this kind of customer service should not be working in this industry.
I am a regular customer for urban planet as I always love their style and variety including price but now its forcing me to give it a second thought not to go there anymore.

Thanks,
Rajni

Fast shipping. Affordable prices. Sizes for everyone.

I made an online order and chose to size up in most items. I should have fit an XS but wanted a looser fit so I went for S in several pieces. Everything but one item fit, which was ironically an XS. I've measured some of the pieces and it's not a matter of me being larger than I think, the waist on some of these items measures 2 inches smaller than listed on the website. The sizing is inconsistent as well, I ordered the same top in two colours and one is smaller than the other.

I think the items were decent quality but it's ridiculous the sizing is this off. I shouldn't need a medium when I should supposedly fit an extra small by their own size guide.

HORRIBLE!
PLEASE!!! ALERT!!!

(I would send the police officers to close the store forever if a could right now ... they are playing with people peace of mind and that is a big crime.)

☆To be honest I thinks this store is planning on going bankrupt soon that's why they don't care not more.

Don't buy nothing from this store.
I wish I had read all the bad reviews before I spend my money here.
I still waiting for my staff and I don't have idea when are they getting here.
There is not way to conctact them .
Only throw E-mail and they don't reply back to you...
I am so disappointed ... with their bad costumer services and how they don't seem to care at all to fix it.
Please people stop supporting this companies that don't care about humans.
And if you still want to buy after reading this comment ...be smart and do it the right way...
Don't buy online...
The worst experience ever with Urban planet...
I can't believe it...
I used to like them ...but I have learn my lesson and never again I will give my money to urban planet stores ...in the outside looks like very serious company store that you can trust but they are all fake even their clothes so wherever .
Peace and love for you guys!♡
I hope you get to read this before you buy something. 🤞

Ordered a pair of workout shorts from the website and it only took a week to arrive! Came in perfect condition and is accurate to the pictures online. Quality is amazing for the unbeatable price. Thank you Urban!

Horrible return policy. Had to pay for my own return. That return label was more than the item itself. Doesn’t give you a return label like all other companies. I don’t mind if it’s bad quality, as this company is known for their degenerate quality, but at least give us free online returns during covid, as stores are not open.