Urban Planet Anmeldelser 

This is the worst place that offer customer service, last September 25th 2024, I had bought clothes for my mom, while paying she went and grab another item to replace the one I'm currently paying for, when the cashier punched the item i told her that i need to replace this sweater with another sweater, she said she cant and called up the manager, then took the 2 items and put them on another cashier along with the receipt, when this little girl "the manager" came to the counter she took both the 2 items and the receipt and told me we can not replace it since you have paid already we don't have a refund policy and read the terms and conditions, keep in mind that i have not even touched the receipt as it was laying down on the counter along side the sweaters. I told her I didnt even move from the cashier and no one told me about the terms and conditions, so she held up the receipt and told me " here look !, that is our policy i cant do anything for you" imagine you are at the cashier and haven't left the store and they treat you like poop already. I will never go back to this store and ill make sure all the people i know hear and learn about this.
PS: try to hire people that at least know how to smile in front of your customers at least once, this is the basics of customer service which clearly they don't have.
store:1767
salesperson: 3127402
trans:43854
register:9
GST:R105261705

I am appalled they carry playboy brand. this sends a strong message about how they view girls and women.

Never had an issue. Are they the best quality clothes…no, but for the price it honestly can’t be beat

Bought a dress and the back zipper is two welded together for some godforsaken reason. Who in their right mind would think this would work?
The zipper needs to be forced with my molars past the joint where the two are saudered onto each other. Do not unzip Urban Planet dresses more than halfway or it's just straight up not worth it.

I have gone there for 10 years, twice a year to buy my standard black t-shirt and standard black long sleeve for work. Every year. This year I went...... The shirts are all 2 inches shorter!! Shrinkflation. THESE ARE FOR WORK!! Some of us can't be working with our navels showing!! And it's not BC of 'style', because MOST of the shirts were crop top or shorter styles anyway. This was the standard T I have bought for YEARS. It's also a cheaper material! So 🖕 Urban Planet, even TEMU has quality, longer and thicker. I'll be shopping TEMU now. They wanted to save 10¢/shirt on their sweat shop made clothing. Keep your damn shirts. They're not even cheap anymore. AND I asked the sales girl if shrinkflation has hit all their shirts... The sales people definitely know their clothing is now worse than Zellers.

If 0 was an option, that is what I would leave. Horrible customer service, disrespectful, rude. They wear the product for shifts, then put it on floor to sell- disgusting!
I made a purchase at Fairview Mall, daughter didn’t like it returned at Scarborough Town and that where the issues started refused a belt return tags on never worn bought less than 12 hrs previously. When I asked why because I was told I could I was told it was on receipt, it wasn’t then I was told it’s intimate apparel a belt is not intimate apparel , then I was told it was clearance but I paid full price. That’s when they became particularly nasty. I called HQ they just responded with the same attitude. Don’t buy ever from here besides the subpar quality of clothes, the horrible treatment is not worth it

Nouvelle expérience au urban planet de Drummondville avec le nouvel.assisant gérant Simon,qui a été d'une très grande gentillesse avec nous.il a.fait plein de recherche pour nous et nous avons eu un très bon service.

They treat their employees very terribly

J’avais commandé sur le site en ligne ils ont dit qu’ils allaient m’envoyer un courriel de confirmation pour la commande . Récemment je suis allée voir dans mon compte en banque si il m’avait enlever l’argent parce que je n’avait pas reçu l’e-mail. En regardant dans mon compte je vois qu’ils m’ont enlever l’argent pour les articles mais je n’est jamais eu de confirmation de commande et je n’ai pas reçu ma commande non plus . De plus j’avais pris un screen du numéro de suivi et je ne l’est même plus dans mon téléphone!

one of the worst online shopping exprience.

Bought a jacket and it doesn't look like the online picture at all ( it is 60 bucks). Its way too thin!!!!
Funny enough, after i bought the jacket, they removed that item from the website. Was i the lucky one and bought the very last jacket ??

and when i tried to return it, just found out that if you paid the order using installment method (Klamar) you CANNOT return it in store. you have to ship it back with crazy expense ( at your own) + you have to pay them $5 + original shipping cost to you.

So basically they tell you f*k off and dont return it

Worst customer service. Extremely slow shipping. Package returned to their warehouse for no reason. Took weeks to receive my parcel. No attempt to make this right. Completely dismissed. Will not order from this business ever again.

I ordered online on January 18, 2024, providing the correct address and phone number. On January 31, 2024, I received an email indicating the package had been sent back to their warehouse because the package was "undeliverable." I had received no phone call and there had been no attempt to deliver to me (I have cameras). Upon requesting to have them re-send the package expedited, considering it had been already two weeks, customer service advised me there was nothing they would be willing to do. They informed me that my only option was to wait three days for a courier to pick the package up again, and then for it to be shipped again. Based on the first time it was shipped, this would take another two weeks. This is unacceptable. I requested customer service to address my concerns, without any result. I requested a manager, and was told the manager agreed. This has been the worst customer service experience.

Went to Urban planet located at Eastgate Mall and they have the worst customer service ever. I never had any issues not until today. I simply came in as a customer asking an employee for help exchanging the size of an online order they got wrong. I was given a large instead of what was written on the order which was small. You think it would be that easy but no we had to argue first in order for them to help me. When they refused to help me, she even have the guts to accuse me of raising my voice when she’s the one being so rude, screaming and telling me that she just can’t do anything about it. You’re embarrassing yourself with the tone of voice you had. Do I need to beg for you to help? First of all, I wouldn’t come here if they hadn’t got my order wrong, telling me to send it in mail and get an exchange is not helping me at all. This sweater wouldn’t make it in time for Christmas. She told me that online purchases are totally different from in-store purchases and it would be much easier for them if it was an in-store purchase. She was too lazy to figure out how to help so saying “No we can’t do it” is the easiest excuse. I kept telling her that I didn’t make the mistake on the online order, they got the size wrong. I simply wanted to exchange the size, that’s it! Why do I have to go through all of the trouble to send it back in mail and get the right size when I’m already in the store with the receipt and the sweater? Whatever happened to hiring employees that are compassionate with what they do and are willing to help customers without giving them attitude. I got a kid size sweater which was 10 dollars cheaper than what I bought as an exchange.(Thanks to the blonde lady who actually helped me getting the right size.) I didn’t get any credit for the difference because I was told they just can’t. It’s almost Christmas and all we get are grumpy employees like this. If I could give 0 as a review I definitely would. Her quality of customer service is just so bad.

It was a great visit today. We've been looking for a company Christmas sweater and it makes our life easier to find all size . And the 3 girls named (Ghian, stella and ren) help us find the right size and inventory to other store. Very knowledgeable and people oriented in terms on customer service. I highly recommend them and visit the Cross iron mall. They are super nice and helpful.

Do not purchase from this company in-store or online. You will not receive all your items as the warehouse does not fulfill your order in the allotted time the company has set. I've only had a bad experience with this company's online portal. The customer service is terrible, they will only offer free shipping as a gesture however, you already get free shipping on all order over $100.

My order was missing items and they said their warehouse scanned it so basically its not their problem. I can't even return the items that I ordered because some are missing. I don't trust this company and I'll never order from them again.

Can't refund my money. I spent 94$ on crop tops that I don't like (without padded bra, tits are too small to fit in them). They also don't make many small boob clothes that aren't constricting or totally showing half your boobs in an unflattering, loose way. I am pretty small chested and it pained me to try on an XS size crop top because it constricted so much. But a size S crop top fit too loose. I guess they didn't use an actual size XS/S woman as their model?? Not to mention, those sizes are RARE to find in their Guelph store to begin with. (BTW I am size XS normally)

À mon avis leurs vêtements sont de bonne qualité. J'achèterai encore des vêtements ici.

I have personally never had a problem with their online store or shipping experience. My items are always good quality, the right size and same as shown in picture. Maybe I just lucked out? I dunno, ive shopped 5 or 6 times now but I will continue to shop online. Hopefully this review is helpful to some and they don't just listen to all the bad reviews. Seriously, it's been a great experience every time :)

Never buy from this store. What kind of a store is it, that would not refund your money besides exchange and store credit? This kind of store should not have been allowed to open.

I’m so upset,I ordered online and I been the same size for the last 5 years and I ordered the sizes in 4 different jeans and I even went up a size and they all don’t fit at all, my others jeans I got online from urban planet still fit me, this is the first time this happened and I thought I had found some where that could give me the right size