Unmanned Tech Anmeldelser 771

Besvarelse fra Unmanned Tech

11. jul. 2025

Our packing robots have been notified of their success. Their celebratory pizza budget has been increased by a whole 50p.

Seriously though, thanks for the good word. Glad you're happy with the service and prices – we try to keep them just reasonable enough to fuel the addiction without alerting your bank manager. See you on order number three!

Besvarelse fra Unmanned Tech

11. jul. 2025

Blimey, 30+ orders. First off, thanks for basically funding our entire year's supply of Jaffa Cakes. We genuinely appreciate the loyalty.

Okay, let's get into the cons, because your feedback is bang on.

On the dispatch times, you’ve highlighted a super frustrating point for both of us. We have a hard 3 PM cut-off, and 99% of orders placed before then are physically packed and handed to Royal Mail that same day. The issue, and where you've rightly noticed a delay, is that Royal Mail's own tracking system sometimes doesn't update until much later that evening, or even the next day. So while your parcel is on its adventure, their system is still telling you it's with us. We do do miss the odd order (we're human!) but it its by far the exception rather than the rule.

Regarding support speed, we know the wait can be a pain. It's a conscious trade-off we've made: instead of a generic, instant reply, we want you to get the best answer from someone who actually knows the tech inside-out. The bottleneck is that the person best qualified to answer is sometimes busy doing 100 other things. It's not the perfect system, and improving that response time is what we are working towards constantly finding little things to make things faster internally.

And the website filters... yeah. You found our secret shame. It’s on our to-do list, right after ‘figure out where that weird burning smell is coming from’.

Seriously though, this is the kind of detailed, constructive feedback that actually helps us improve. Cheers for taking the time, and for sticking with us.

Besvarelse fra Unmanned Tech

11. jul. 2025

There’s no way to spin this: we’re sorry. We took a frustrating situation with a faulty product and made it infinitely worse through our own slow and inadequate processes.

You’ve laid out some serious, painful truths about our systems. Our forum-based support is intended to build a public knowledge base, but for a time-sensitive DOA product, it was the wrong tool for the job. It was slow, impersonal, and a terrible experience for you. We see that now.

Your advice to 'hire more people' is heard. We are a very small team, and your case has brutally exposed what happens when our systems can't cope with the demand. It is a hard lesson that we are not growing fast enough to prevent customers like you from being badly let down.

The worst part for us is reading that you felt we didn’t care. Our actions (or lack thereof) gave you every reason to feel that way. We can't fix the 38 days of frustration we caused, but we can thank you for taking the time to write this. It’s feedback like this that forces necessary, painful change. We're taking it to heart.

Besvarelse fra Unmanned Tech

11. jul. 2025

Glad you think we know our stuff. Most days we're just powered by strong coffee and a healthy fear of letting the magic smoke out. It's always great to put a face to a name and chat FPV without a keyboard in the way.

Seriously though, thanks for the killer 5 star review. It means a lot to the team. See you next time you're in the area!

Besvarelse fra Unmanned Tech

11. jul. 2025

You call it "excellent service." We call it "getting the job done before the pub opens." Seriously though, we appreciate the review. Happy flying!

Besvarelse fra Unmanned Tech

11. jul. 2025

Our thought process on this end was pretty simple: You did your bit by sending it, the courier fumbled it, and we'd rather keep a good customer happy than spend weeks arguing with a tracking number that's vanished into the ether.

Honestly, we just figured you were good for it. Sometimes the right thing to do is just to trust people.

Thanks for sharing the story, and we're chuffed we could get it sorted for you. We'll be here when you find something you actually want to keep!

Besvarelse fra Unmanned Tech

11. jul. 2025

FrSky binding is a known quantity of confusion. You had a problem; you correctly came to us for the solution.

The "highly qualified advice" was likely David. We deploy him for the particularly frustrating software issues.

We genuinely appreciate you taking the time to post this. It's good to know the effort is noticed, Thank you. Happy flying.

Besvarelse fra Unmanned Tech

11. jul. 2025

"Reliable." You make us sound like a 20-year-old Toyota, but you know what? We'll take it as the highest compliment.

Keeping the shelves full and the parcels moving is 99% of the job. It's genuinely good to hear the system is working as intended.

Cheers for the great review, it means a lot. See you next time.

Besvarelse fra Unmanned Tech

28. maj 2025

Hi Shaun, we’d like to address the points you've raised and clarify the situation for everyone reading.
To be perfectly clear on the timeline and the actions we took:

- Your order was placed over the long Bank Holiday weekend (backorder as the item was not in stock).
- When we were back at work on Tuesday morning, we identified a genuine pricing error on this item.
- We took immediate action and processed a FULL and instant refund to your card.
- We also sent a 10% discount code to your email to sincerely apologise for our mistake.

For the benefit of all our customers, we also want to clarify the law on this. An online order is a customer's 'offer' to buy a product. A binding sales contract is only formed when we accept that offer by physically dispatching the goods (as per our terms, Sec 4.1). Since this order was fully refunded before the item was ever in stock, no contract had been formed. This is standard practice across all UK online retail.

We are genuinely sorry for the initial error and hope this summary clarifies not just our position, but also our commitment to acting quickly and fairly.

The Team at Unmanned Tech

Besvarelse fra Unmanned Tech

11. jul. 2025

It was a flawless review. A masterpiece. Then you did it. You said the H-word. You mentioned The Other Place.

Our brand safety filter just had a meltdown and now we have to fill out paperwork. Thanks for that.

And yes, you wish we had more stock. We wish we had a bigger warehouse and a budget that defied the laws of physics. We all want things we can't have.

Anyway, despite the casual mention of The-Company-Who-Must-Not-Be-Named, we'll take the 5 stars. Thanks, really appreciate you buying your stuff from us!