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i wish I read some of the other reviews before doing business with United American Moving and Storage. they are 100% a scam company. I saw they replied to some of the reviews saying that the reviewer weren’t clients or whatever, so in case that happens here, I definitely am reviewing the correct company and I was an actual client. I’ll lay out my entire experience so hopefully someone doesn’t get scammed in the same way they got me. I was planning a move from Idaho to Tennessee. I made the mistake if filling out something online to get a quote from companies. I was overwhelmed with all the people that reached out. I was getting very expensive quotes and so we decided we will do it ourself. then a guy named J**** from United American moving and Storage left me a voicemail saying they have a truck that is already going to be in Idaho delivering a military guy’s belongings and then the truck would be heading back to Florida. rather than go back empty they could deliver my stuff to Tennessee on the way for a much cheaper price than anyone else. he did the math on what it would cost me to do it myself and then said he would have to check with his supervisor to see if they could do it for around the same price. we went through my entire inventory and he gave me a price that was almost what it would cost for me to rent a uhaul and do it all myself. sounded like a good deal so I took him up on it. then a couple weeks before the move another person from the company, R***, emailed asking for measurement of everything not in a box as well as the total number of boxes. I spent a long time trying to be as accurate and diligent as I could. when I gave the numbers about a week before delivery, she said it was now going to be over twice the price. they said I had more than originally estimated. I don’t know how they were that far off so we negotiated on the price a bit and they were able to bring it down some more. surely since I gave them all my measurements, this would be the accurate final price. they estimated 1400 cubic feet. fast forward to moving day. first, they came the day after the day I requested and the driver said he would be there in the morning but it wasn’t until the afternoon. curious, as they said the truck was already going to be in the area delivering the military guy, but the truck driver said they had come from Seattle. so that was another red flag. they had a 2000 cubic feet truck, so surely enough room for the 1400 cubic feet of stuff that R*** had said I had. nope! truck completely full with about $1000 worth of belongings that would not fit on the truck. I literally had to throw some stuff away and give the rest to my neighbors because we were leaving the next morning and had no other option. and the cost was now almost $9K more than what J**** originally quoted!!! and you don’t know that until everything is loaded up and on the truck. so at this point there is no option. I called, I emailed 3 different people from the company, and to no surprise I received no answers or responses. completely ghosted me and now I was stuck with this crappy moving company that had my stuff and was terrible at communication. I told them that we were closing on my house in 7 days and that would be the first delivery date. they called me 2 days later and said they would be delivering it the next day. I said that’s impossible because I don’t own the house yet. they got mad and said I told them I wanted it delivered right away, which was never said to anyone. there were several other communication issues and it was an all around awful experience. I could keep going but hopefully you get the point by now. Do not, by any means, do business with this company. they are scam artists.

I wonder how many of these reviews are actual experience vs fake to balance out the negative. This moving company has an appallingly bad BBB review and after I initially contacted them I did a little research and I think I dodged a serious bullet. Whatever you do, do not give them your cell phone number, I am still being spammed almost daily even though I keep reporting the number as spam.

Do not just look towards trust pilot, check BBB as well as Yelp. Do your homework, your precious personal items will thank you for it.

We all know how stressful moving can be, especially when it's to another state in the middle of winter. With three children, a dog, a cat, a four-bedroom house, and my wife and I both working full-time jobs, this was a particularly stressful time for all of us. After speaking to several different moving companies, my wife and I decided on United American Moving and Storage, although I don't even remember why at this point.These guys were not only very punctual, but their communication was spot on throughout the entire process. From booking to driving and contacting me prior to pick up, the customer service was exceptional. Additionally, they showed up and wrapped everything in moving blankets, finished packing boxes for us, and had extra materials on the truck. They treated our move with care and attention, as if it were their own personal belongings.I highly recommend United American Moving and Storage. Thank you for doing such an amazing job and for coming through for us, especially in the eleventh hour.

I hired these guys last minute to move my family and I after another moving company dropped the ball and didn’t show up. These guys were professional they helped us pack and did most of the tedious work so my wife and I were able to focus on our three children and the pets. I would use these guys in the future and highly recommend them to any one else looking to move. THANK YOU TEAM UNITED AMERICAN MOVING AND STORAGE

Moving one's possessions is stressful. Having an efficient fairly priced, reliable, responsive, careful, and personable team can make it stress-free.
United American moving and Storage out of Daytona Beach FL, has done an intra-state FL move for me, and I was pleased to find they could also handle and inter-state move, from FL to DC, equally well. Thank you to the team members I worked with most recently including Amanda, Dan and James.

What an amazing, honest family-run business! United American Moving and Storage really saved the day for my long-distance move when my U-Haul driver fell through last minute. From start to finish, everyone was professional, kind, and efficient.Roxy was so sweet on the phone and assured me they would get me to WY. The price was incredibly fair. After reserving with them, I could rest easy knowing everything was taken care of. I highly recommend this company for any and all of your moving needs.

To alleviate the stress of moving, I chose United American Moving and Storage based on glowing reviews. Their friendly, punctual team swiftly packed and transported my furniture with professionalism and efficiency. Upon arrival, everything was intact, surpassing my expectations. With a reasonable price and exceptional service, I wholeheartedly recommend them for a stress-free move.

They were all gung-ho when getting you to sign the contract and get them the deposit. Then after several days they start this ridiculous nonsense of wanting every item measured. The dispatcher and her supervisor were just impossible.
We ended up sacrificing our $1200 deposit just to get away from them. So worth it. We only wanted to save trouble for my handicapped husband and my 65-year-old self. Instead they added so much stress I thought I’d have a stroke!
Experience actually lasted from 4/18/24 until we said just keep the deposit on 5/4/24. Worst non-move possible.

I recently used United American Moving and Storage For a mile move .Overall, it was positive. The quote was accurate, and the movers did a great job. However, they arrived a day earlier than planned causing a minor inconvenience.Also, the delivery took seven days instead of the expected four. Despite these issues, I m satisfied with their professionalism and would recommend them.

Moving to Hollywoood was made special by the team's personal touch. They remembered our names and were attentive to our preferences throughtout we move. Their friendly and personalized service made us feel valued and at ease. Also, my coordinator, Danny took so much time and explained everything so thoroughly and hat really made my decision.

I do not normally write reviews, however it seemed necessary in this instance. If I could give this company 0 stars I would. For starters, this is NOT a moving company, they are a BROKER for third party moving companies (which was never disclosed while speaking with the agent). We were told they are a veteran owned and operated moving company. They even went as far as to tell us "we have a port in your city as well as the city you are moving to". Everything seemed like it was adding up, they beat any rate we were quoted by hundreds of dollars, assured us they would be handling everything, they do that route all the time and would probably even do it in fewer days than initially quoted, etc etc. Red flag number one: they RUSH you to sign the contract, within 20 minutes of being on the phone to get a quote I was being told if I didn't sign and pay right then and there I would lose out on the rate. Mind you, they are texting me info, knowing I'm on my cell and trying to do all this at once. So in a panic thinking I am going to miss out on a great deal I sign and send payment. Only after I send that I get the contact which has our moving date the FOLLOWING day (remember that, it's important later) that was red flag number two. Red flag number three: the inventory I gave them they vastly under quoted the size of (I told them I had about 20, 27 gallon tubs they took it upon themselves to put the dimensions as 16x16x16, when they are closer to 15x20x30 and i never gave them dimensions) so I would be charged more once everything was packed. Red Flag number four: when reading the contract more thoroughly I finally saw they are a "broker" not the moving company that supposedly does the route "all the time". After all these red flags started popping up I immediately contacted them to cancel (within hours). They got back to me the following Monday, initially starting by telling me I could not cancel or get any kind of refund because it was within 2 weeks of my moving date.. I told them from the start I was moving at least 7 weeks later and they fumbled and said that I was moving the next day. Now after speaking with at least 4 different people they are willing to give me a refund of 85% and keep their 15% broker fee.. even though their contract states I have 72 hours to cancel. This company is an absolute nightmare, they smooth talk and bend the truth to make it seem like they are helping you when in reality they are a bunch of con artists taking advantage of people in a stressful time. AVOID THEM AT ALL COSTS!

Can't say enough good things about United American Moving & Storage. From the moment I contacted them for a quote to the completion of my move, their team provided exceptional service every step of the way. They were communicative, efficient, and respectful of my time and belongings. Moving can be a stressful experience, but United American Moving & Storage made it as smooth and seamless as possible. I would highly recommend them to anyone in need of moving services.

Five stars all around for United American Moving and Storage! From start to finish, they delivered exceptional service and made my relocation stress-free. Their team was friendly, experienced, and went the extra mile to ensure everything went smoothly. I was impressed by their upfront pricing and excellent communication throughout. If you're in need of a trustworthy moving company, United American Moving and Storage is the way to go!

If only I can give a negative star, I will. transaction and paying money went smoothly, but after that, their a lack of communication. I used their business to help me with my move, but unfortunately, they sent me to a different movers. It's been more than a month and I can't believe that they're not taking any actions. If you know that you're a broker and sending us to another moving company that doesn't respond to their clients, imagine that, imagine how hard to get a hold of you, imagine how hard to communicate with them.

My kids have been sleeping on the floor with us for more than a month now, if you have a conscience you will take action about this matter.

WORST MOVING COMPANY THERE IS! They lie to deceive the customer!!! They claim to be "Veteran / Family Owned" and did not disclose when asked specifically that they are a moving broker! They give you a ridiculously LOW estimate to bait you in, then will at least double the expense! They will NOT refund your deposit! ABSOLUTE CRIMINALS!

DO NOT BOOK WITH THESE BROKERS! I was promised by James (689) 444 5799 that my furniture and boxes would be delivered between 5-7 days. Now the movers are telling us they haven’t even shipped it! It’s been 8 days. WHERE IS MY STUFF?! This is absolutely ridiculous. My daughter has no crib, I have no furniture, no cookware, nothing but the minimal items I brought with me for my family for the first week. This is absolutely horrific.

Despite facing challenges due to my legal blindness, I decided to work with United American Moving and Storage. They went out of their way to support me throughout the process. They scheduled meetings at times that worked for both me and my interpreter, ensuring clear communication. Additionally, they arranged a video call with Anna to address any concerns I had. During our phone conversations, they patiently spent over an hour with me, ensuring that all aspects were covered while my interpreter assisted. Unlike other companies, United American didn't rush to give me a quick price; instead, they provided a detailed contract and carefully reviewed it with me. Their professionalism and attention to detail demonstrate their commitment to excellence. It's clear that they prioritize setting up the move flawlessly to ensure a smooth experience for everyone involved.

Regrettably, I must express my profound dissatisfaction with United American Moving and Storage, accessible at unitedamericanmovingandstorage.com/, US DOT: 3467807 MC: 1134095, and reachable at (888)-860-3874. Despite my extensive experience as a professional mover due to frequent work relocations, my recent encounter with this company has been nothing short of a nightmare.

Despite their invoices proclaiming "We Care For You," the stark disparity between their written commitment and the content of their emails is evident. Their listed address at 700 NW 57th Place, Ft. Lauderdale, FL 33309, appears elusive when attempting to verify the information. Currently, I am in the process of filing a complaint with the Better Business Bureau (BBB) and seeking compensation for damages and lost items.

My move, initiated on 11/6/23, culminated in my items arriving at the new state on 12/4/23, a delay of almost 30 days. Shockingly, I was not informed that my belongings would be stored in Florida for this extended period until the movers were on site. Moreover, the initially agreed-upon pricing, declared as "FINAL and FIRM" in writing, escalated multiple times. Upon the movers' arrival, they demanded an additional $5000, threatening to leave half of my possessions behind if I did not comply.

I possess documented emails confirming the promises made, detailing the convoluted journey my items undertook—from Alabama to Florida, then California. The lack of foresight on their part led to an unnecessary transfer of my belongings to another truck in California, as the original truck could not fit into the delivery area. Astonishingly, when I requested a picture of the truck, they provided a generic image from the internet.

The ordeal continued with missing and damaged items, and I was charged again upon their arrival in California. I am willing to provide further details, along with pictures and evidence, to anyone interested. Currently, I have initiated a formal complaint for the damages and lost items, and I intend to keep everyone informed about the resolution. I sincerely hope that someone within the company will uphold integrity and rectify the situation appropriately

Do not use this company. There is no customer service and they do not handle everything from start to finish but the sales pitch says they do. United American Moving and Storage are dispatchers only – the address on the website is an office share space where the owner gets his mail. They do not work on weekends so do not move then as it will take hours to get a return call. l receive an automated text that they will return call but it took hours for the dispatcher to call back and the load was in process. They quoted the load at less than 300 sq ft. The final inventory was sent per their deadline and the estimate was returned with no cost change. Once they turned my move over to an outfit from NJ, everything changed. I walked through the inventory list with the two men that arrived, and we agreed it matched. The movers did not bring tools, did not have floor covering or shoe covering. They are just loaders and not professionally trained at all. Once they got the items on the truck, they said the load was 600 sq ft and the price doubled. It is a bait and switch between United American Moving and Storage and whatever group they hire. ASAP Moving from NJ was the hired crew. Nothing transparent about it. I was supposed to get a partial refund as the inventory list and space required did not double. I took pictures of the other load on the truck that was on top of our items. Two weeks later, the story changed. The extra charges included an overnight delivery ($750 fee) and additional gas fees. I never booked an overnight delivery nor was that scheduled so they charged me for something I did not ask for. The salesman that booked us said a truck was coming to the area to do a drop in Huntsville and then would pick up the load on way back to Florida. The move had flexible dates and the driver changed the pick-up date from Friday to Saturday, which wasn't an issue as they require you provide more than one date. Supposedly this trip and the "great" price I received was because we were flexible on the AL/FL run. The men that showed up for the unload demanded additional fees via Zelle to a random person, not the moving company. If we did not comply, they would leave and take the load. This was not a last minute move as I had talked to the sales person over several weeks. His texts said the timing would work for them so they could keep the quote low. It doubled at the end! Moving nightmares are because of bad agents like this. I have pictures, videos, emails, texts and the owner nor dispatcher has called me back. They will reply to this review and will spend time negating everything but will not spend 5 minutes and return a call.

Update 2: My story has been consistent since I posted “Am I being Scammed?” On my tiktok - STRANGERS have agreed I was scammed since that day.

Unbelievable that this company accuses me of doing exactly what it is openly doing to me. I have no fear of litigation with them.

To get my money back via a lawyer, retainer is more than $564. The BBB is not a court, just mediation - they already gave this company a C.

I’ve stopped responding to the company, and am only intending to alert others of the truth of my continued experience.

The Consumer Review Fairness Act (CRFA) protects people’s ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media.

I have been financially and emotionally impacted by this scam, they couldn’t fulfill the written contract THEY wrote, and blame me for being “unprepared” to detract.

I did nothing to deserve them keeping the money they got from me, in good faith of a service being performed,
I have never experienced anything close to this with any other company in my life.

I am intent on sharing my story: I LOST $564 by trusting a company that is STILL doing this to other people, and it is mind boggling that they are STILL not being investigated.

Update: The abuse continues even in response to this review. I was never offered $400, and my deposit was $564. I’ve asked for every dime and have been refused, and have been abused by this company in how they speak to me, and with them misrepresenting my experience regardless of the PUBLIC receipts.

They are threatening litigation against ME for making too much noise about them scamming me - as they have scammed others even in this new year!

Should you need PROOF of my experience, I’ve published our text messages and emails in real time: You can decide for yourself whether YOU would want to endure this.

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I was scammed by this company: I’ve submitted a BBB complaint to no avail & unfortunately moving scams are very hard to get money back from. This company is VERY predatory and there are countless people like me scattered throughout the internet who have given them hundred of dollars to them only to be frustrated and astounded by this company’s tactics.

I lost $564 as of Black Friday 2023, when they came into my home and let me know I could give them thousands more than what they quoted. I was so outraged - but I payed them via Zelle - and that was the move that gave them power.

As of today, they’ve only offered a partial refund and ONLY if I remove my reviews. Of course I believe I am entitled to a full refund. I’ve gotten nothing, though, at this point so I have nothing to lose by taking the long route to get SOMETHING back from the HUGE financial burden this scam has on me.

As I mentioned, I’ve filed a BBB complaint - for two months we went back and forth only for the BBB to say they couldn’t do anything: regardless of the fact this company has violated the Consumer Review Fairness Act with putting that stipulation on my refund.

Ultimately this company continues to say I am at fault for their mistake: They point at everything except the scam.

Lots of things are up for interpretation, but the texts messages and emails that I have provided online, and in my BBB complaint, all show EGREGIOUS predatory practices. I’ve left public reviews and they have only repeated their accusations regardless of the facts, reason, customer service -

I believe, based on how I have been handled, that they choose who to victimize! I’m a single mom and Black woman who is VERY successful for my age: I was so excited to work with a small family company instead of UHaul, but from the moment the movers arrived, I knew they wanted to take advantage of me - I couldn’t believe they were actually saying the prices they were saying after everything we discussed before I Zelled them $564. & I still ended up organizing and executing my move for a fraction of that cost they tried to force on me on TOP of this financial loss.

I am FURIOUS but I am thankful that I had the funds saved to not be trapped where I was trying to move from and homeless with my child for the holidays.

The fact is, They will get you to send them a deposit - They will make your budget “work for them” then when they show up, they’ll say “it’ll be more by $$$$”. If you don’t pay, you don’t get any of your money back. & Unless you go through litigation, you won’t get it back. They don’t care if you scream and shout about them scamming you - they are shameless.

My experience has been terrible, and I’ve documented every part. I will continue to tell my story: Moves are already so complicated, companies like this should NOT exist.

Do your research before you send them even ONE dollar. I beg you to watch and read all the reviews of people who have dealt with this company - They are out there! Consider that YOU can become their next victim.