UN:IK Clothing Anmeldelser 

Worst customer service I have experienced from an online clothing shop.

I ordered four T-shirts and returned three of them. The return was received, but instead of issuing a refund to my original payment method, they have only offered store credit. I was not informed of this at the time and only found out after chasing them.

When I contacted customer service, I was told there was nothing they could do, which I find completely unacceptable. I paid through Klarna and expect the refund to be processed properly, not held as store credit against my wishes.

I would not recommend ordering from this company unless you are absolutely certain you will not need to return anything. I am now taking the matter up with Klarna.

Very fast service

Very good and helpful for change on my order

Je n’ai pas l’habitude de laisser des avis, mais au vu de mon expérience, je pense que c’est important de la partager.

J’ai passé une commande de plus de 150€ chez UNIK Clothing et j’ai rencontré un problème sérieux avec l’un des T-shirts. Dès la toute première utilisation, en portant simplement un sac à dos (usage totalement normal), le T-shirt s’est déchiré au niveau de la couture de l’épaule. Ce n’est clairement pas normal pour un vêtement neuf.

J’ai contacté le service client en envoyant des photos comme preuve. Malgré cela, ils ont refusé de me rembourser, en expliquant qu’ils ne pouvaient pas déterminer l’origine du problème. Ils m’ont d’abord proposé une remise de 10% sur une prochaine commande, ce que j’ai trouvé assez déplacé au vu de la situation.

Après plusieurs échanges (plus de 5 mails sur plusieurs semaines), ils ont fini par proposer un échange, mais toujours aucun remboursement. Entre-temps, la situation a tellement traîné que je n’ai aujourd’hui plus aucune confiance dans leurs produits. Si un échange m’avait été proposé dès le début, je l’aurais probablement accepté, mais ce n’est plus le cas.

J’ai donc été contraint d’ouvrir un litige via PayPal, ce que je ne fais jamais habituellement.

Je tiens à rester objectif : je ne sais pas si c’est un défaut isolé ou si la qualité globale est en cause. En revanche, au vu de la manière dont le service client a géré la situation, cela ne donne pas confiance dans leurs produits ni dans leur capacité à assumer leurs responsabilités.

Expérience très décevante, autant sur la qualité que sur le service après-vente. Je ne recommande pas cette marque.

Have purchased a few times from UN:IK and have generally been happy with the quality. Bought a cap from them and it is atrocious. Looks like something you'd get as a freebie from a petrol station despite being over £25, and is a different colour, style and shape to the one pictured on their website. Attempted to return it but no option on their site for a refund, just store credit + 10%. Contacted them and they initally played dumb before saying it was a website issue and to choose that option and they would refund me. That doesn't sit at all well with me and i absolutely do not want to click to accept store credit on a 'promise' from them to manage a proper refund. They then said they cannot generate a label, and finally have said that returns must be at my own expense, despite the fact the item is clearly not as described, and in contravention of the consumer rights act. I've initiated a charge back with my credit card, but ultimately, this is a store i've spent a few hundred quid with on tees and hoodies/sweaters over the last couple of years, and they've lost my custom forever over a few quid of postage and some truly unethical actions around their returns portal - which doesn't seem to be 'broken', but instead deliberately set up to deny customers their legal right to return.

Great customer service when issuing a refund.

Great experience and very flexible service

I’ve ordered from UNIk a number of times and the clothing is always great quality and the delivery is always efficient . This particular order, the items didn’t fit, but the return process was very efficient, returning can be inconvenient but this was a very easy process

I received my parcel today the quality of the clothing is superb lovely soft material of a high standard.
I made a mistake ordering and they soon rectified the problem fantastic quick delivery will be ordering again very soon thanks guys

I really liked their products; I bought T-shirts, hoodies and caps for the first time from Mexico, and to be honest, the quality and designs are excellent. What’s more, the brand’s staff are very helpful, especially Eve and Pat – give them a pay rise :P. I really do recommend them.

I’ve bought a lot of different items from hats to hoodies and most stuff in between. Quality is always brilliant. They also have first class customer service in the unlikely event that you need some help with anything.

Lovely quality products and really personal helpful staff,not a robot going round in circles if you have a query !

I have never received my order...
I had just lost money

Returned unopened products and was informed that a refund was not available, only store credit. This appears to be contrary to UK consumer rights for distance sales. I was disappointed by both the handling of the return and the responses to customer reviews. Based on my experience, I would not recommend purchasing from this retailer.

I made my first order mid march as a gift for my wife, the item arrived really fast and in perfect condition. Unfortunately id ordered the wrong size by mistake and the return system was super intuitive and really easy to complete along with being able to return for correct size. Once the item was returned the communication on the replacement being sent out was fantastic and clear. The correct size was delivered within the window stated on the returns policy and the new size fits perfect and my wife loves it. Really impressed with this company especially given I had issues (my own fault) they handled them with the upmost professionalism and I will absolutely be ordering again in yhe future.

Great customer service, really helpful.

Love the clothes, great price and great quality.

I needed help with an exchange and the customer service team replied to me really quickly and managed to help me out and had my order on the way the same day.

Fantastic service - in my experience I had to return items for a bigger size. The return process on the website was quick and easy. I returned them on the Saturday and they re-processed my order on the Monday. Great communication from the customer service team.

On another note, the quality of the product was very good. Love the tees.

Many thanks for the great service!

Great responsive customer service and I love my new threads

Great quality products, excellent communication from Pat and Eve. Smooth delivery. Highly recommend 👍🏻