UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... Se mere
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... Se mere
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... Se mere
Virksomhedsoplysninger
Om undercover.co.uk
Skrevet af virksomheden
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowKontaktoplysninger
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, Storbritannien
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4,6
Fremragende
684 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 72 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Speedy delivery and excellent product.
18. september 2025
I ordered the knickers for my mum
I ordered the knickers for my mum. She only wore them once and they had lot's of holes appear in the waist band. Where the line of stitchings were.
11. september 2025
Besvarelse fra undercover.co.uk
Hi Jane
We’re very sorry to hear about the fault with your items. This certainly isn’t the quality we aim to provide, and we completely understand how disappointing this must have been. I have had a look and can not find any correspondence from you regarding this. We do advise customer to reach out to us directly, as we would have been more than happy to look in to this for you. Please contact our customer care team at help@undercover.co.uk, with your order details and we can look to resolve this for you.
kind regards
Vikki
Prompt delivery.
10. september 2025
Pants were very long in body
Pants were very long in body, but shrunk at least an inch after first wash which was useful.
10. september 2025
Fast free delivery
Arrived very quickly and on time. Good quality bed jacket so comfortable
15. september 2025
Brilliant great service.
I have had these items before and they are very comfortable,…the order was quick and had no problems at all, great service….
8. september 2025
Good products and fast delivery
14. september 2025
My order was delivered to time and the…
My order was delivered to time and the quality of my purchase is good.
14. september 2025
Tried to get in touch several times…
Tried to get in touch several times booked a return no one came to collect carnt return.
7. september 2025
Besvarelse fra undercover.co.uk
Hello,
Thank you for your feedback, and I am sorry to hear that you are not satisfied with your item. I have reviewed the correspondence and can confirm that we have responded to all messages received. Please check your junk or spam folder, as occasionally our replies may be filtered there.
With regard to Royal Mail not collecting your parcel, unfortunately this is outside of our control. If you had a collection booked and no one arrived, we would recommend contacting your local Post Office or Royal Mail customer service directly for further assistance.
Kind regards,
Vikki
Item as described.Fast delivery.
13. september 2025
Ordering two more of a product that…
Ordering two more of a product that proved successful Items came in good time and as described.
11. september 2025
The is the second garment I have bought…
The is the second garment I have bought and I love the buttons up front it fits perfectly and true to size and speedy delivery
6. september 2025
Excellent service
Placed order, received update notifications at all stages up to delivery. Excellent service.
10. september 2025
Love the dressing gown & the colour
Love the dressing gown & the colour, very quick service, will recommend.
8. september 2025
Very good quality
The long knickers arrived very quickly, the quality was amazing, I will be ordering some more, would recommend.
7. september 2025
The garment is exactly as expected
The garment is exactly as expected. It fits well and is confit to wear. The delivery was very fast and it was left in a safe place.
Could not find fault with anything
9. september 2025
Highly recommended!
Prompt delivery. Very satisfied with my purchases. Will very likely buy again.
8. september 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.