UME Travel Anmeldelser 

We started working with Phoebe around 5 months ago when we decided we wanted to go to Thailand. It was my wife and I, and our 2 kids, ages 16 and 12. We started with one of their tours, and then modified almost 80% of it to customize for my family. Phoebe was instrumental! always providing insight and intel on every decision. She was incredibly flexible in changing plans, and remembering small details we had asked for.

To top it off, we had a death in the family the day before we were supposed to leave...in 5 days Phoebe completely re-did our itinerary, and was able to re-book everything, including planning an extra 5 days in Thailand!

Her communication throughout the trip was also amazing. I'd want changes here and there, and she was able to do everything on the fly.

The people she worked with, who were our guides and transport were also fantastic and professional.

We plan on returning to South East Asia again soon, and we will definitely use UME, and Phoebe!

I worked with Dan Li from UME travel. He was awesome and answered all questions promptly. Kept me abreast of what next steps would be.
We had a fabulous trip to Japan, traveling with our daughter who has Cerebral Palsy and uses a wheelchair. We had no problems , everything went as planned. All of the guides and drivers we had were prompt, helpful and knowledgeable.
Upon our return we keep letting everyone that asks about our trip that without a doubt we made a great choice and would use Dan and UME travel again without thinking twice!
Mahalo from Hawaii

This is the second time I have used UME and Amber and I have been extremely satisfied both times. This time she put together an itinerary for my client that really enjoyed through Northern Japan. She was very communicative and listened to all they wanted to see and experience. She provided excellent customer service. My client had a great time.

I found UME Travel on a search engine. In consultation with my daughter, we booked our Philippine trip with UME Travel. They have high reviews and we found no issues at BBB. I am glad we did because our 2 week vacation had been the best we ever had. Thanks, UME!

We have loved using UME travel to Thailand! Amber, our travel consultant has been accommodating in every way. Our guide in Bangkok, Ying, was warm, caring, informative and helpful throughout our stay.
Next we were off to Chiang Mai. Our guide for the city was Poli and again he was fantastic. His knowledge of the city, the ancient temples, and everything Thai was exceptional. He was a wonderful conversationalist and was warm and endearing. The city was gorgeous and the elephant tour is one we will never forget. Our guides were beyond our expectations.

For start to finish our first trip to Tokyo was incredible!!! UME travel made it flawless and stress free from our pick up from the airport to our shopping days and sight seeing. I highly recommend them. I'm going back in a few months and will use them again

I’ve been looking forward to visiting Japan for 40 years, and UME Travel helped exceed my hopes for a memorable, exceptional experience. They were flexible and intuitive, and they catered our visit to each area accordingly to our desired experiences in each location. The accommodations were all excellent, and the staff with whom we interacted enhanced every aspect of our experience. I especially appreciated Yukiko in the Kyoto area and Thomas in the Kyushu area—they were thoughtful, intuitive, and very welcoming and supportive. We also had excellent drivers who were arranged through UME Travel, especially Bruce in the Kyoto area and Fujikawa-san in the Kyoto area. Of course, Dan Li was our phenomenal organizer, working out nearly every detail, so we could enjoy our time without worries. When we were in Japan, they addressed any questions that we had promptly and seemed determined to ensure that we had the best experience possible.

We recently got back from an amazing family trip to Japan. It was six of us - 2 couples and 2 teenagers. We organized the entire trip via UME Travel with the amazing help of our agent, Eva Wang. Within the twelve days we were there we traversed different cities/regions, including Tokyo, Hakone, Mount Fuji, Kyoto and Osaka.

Our tour guides were exceptional! David was patient and willing to show us everything we wanted in Tokyo, taking us to historical and cultural sites, shopping and restaurants. Karen was our guide in the Mount Fuji region. She was incredibly kind, fun and informative - giving us her unique perspective. She was from Italy and had originally gone to Japan for 6 months to study the Japanese language. She ended up falling in love with the country and culture, and has now lived there for 6+ years. Yuya is originally from Kobe and was our guide for the last part of our trip near Kyoto and Osaka. He was proud to share with us the history of Japan and the sites we visited, and details of the current societal norms, and we learned so much from him. The guides eased us into the mild culture shock we anticipated and looked forward to – and we all got along effortlessly, and genuinely liked all of them.

Our drivers Kiran and Li were also very kind and engaging, and always punctual – always driving safely and responsibly, and staying with us from morning to night. Kirin also knew a lot about Japan and was very friendly and engaging, and taught us a lot about the culture. And Li was also kind and thoughtful, showing up in the mornings with a box of water bottles, to ensure that we always stayed hydrated in the hot June-July summer weather. And a big thank you to them for also handling our luggage- there was a lot of suitcases, between the six of us!

Our itineraries were packed with city site-seeing, shopping was fun, cultural and historical sites; the food was amazing and the subway system, while at first seemed confusing, actually makes a lot of sense and was extremely clean (especially coming from NYC we were very impressed). The next time we go, getting around will be easy. A big thanks to David for showing us the ropes!!!!

We had a lot of fun taking a Japanese drumming class, having a Kimono experience, and the Sumo wrestling class was more fun than I could have imagined!!!!! My legs are stronger after climbing the stone staircases to see beautiful shrines and temples… And Mount Fuji?!?!?!!??! A BREATHTAKING view!!!! The Ghibli Museum was an unexpected inspiration, because the kids’ (niece and nephew) have been watching the movies for years. Spirited Away is next on the movie list! We let our adrenaline loose at Universal Studios and played with our inner children at Disney Sea! And the food……MMMMMM! Soups, sushi, katsu, wagyu skewers, the hotel breakfasts… All of the hotel accommodations were great! And the breakfasts definitely fueled us to tackle the day.

We will definitely use UME Travel again for our future travel adventures, - we want to go to the Philippines, Thailand, and back to Japan, just to get started – and highly recommend them. Thank you SO much, Eva and team!
I could keep going on and on about the amazing time we had, but you should see for yourselves. Have I mentioned the food???

My mom and I took a trip to China, our agent Eva was great and the time we had in China was amazing.

We’ve just returned from an unforgettable 11-day tour of Japan—and we owe so much of its success to the incredible team at UME Travel, especially Carrie Tang.
This trip came together at the very last minute—we had only three weeks and absolutely no idea where to begin. That’s when Carrie stepped in like a true travel angel. From the moment we connected, she brought clarity, care, and expert guidance to the planning process. Whether it was building our overall itinerary or accommodating the many little changes I requested along the way, she handled everything promptly and with grace. Despite being based in China, the time difference was never an issue—Carrie was always responsive, attentive, and available.
What really stood out was her professionalism and genuine kindness. There was never any pressure to commit, and every question I had was answered thoroughly and patiently. Booking a major international trip online can be daunting, but working with Carrie felt like chatting with a trusted friend. She made everything feel easy and stress-free.
Even while we were in Japan, Carrie continued to check in on us throughout every leg of the trip—making sure we had all the details we needed for our drivers, guides, and transitions between cities. Her thoughtful follow-through right up until our return home reflects a rare level of care and commitment, and for that, I am incredibly grateful.
As for the trip itself—it was magical. In Tokyo and Hakone, we were guided by Karen, and in Kyoto and Osaka, Bianco led the way. Both were phenomenal. Their deep knowledge of Japan’s history and culture, paired with their warm and easygoing personalities, made every moment special. They even made time for a few extra stops beyond our original itinerary, which was such a bonus!
This was truly the trip of a lifetime, and we can’t thank Carrie Tang at UME Travel—and our wonderful guides Karen and Bianco—enough for making it all possible.

My friends and I thoroughly enjoyed our 14-day stay in Thailand. Phoebe did an exceptional job planning our itinerary and was highly responsive to all of our questions throughout the process. We visited three cities—Bangkok, Chiang Mai, and Phuket—and found the accommodations to be excellent, the transportation extremely comfortable, and our guides (Ms. A and Anan) both friendly and knowledgeable. I will certainly use Phoebe and UME Travels again for any future trips to Asia.

My family and I were extremely satisfied with our Bangkok/Phuket tour tailored made to our requirements by Phoebe. Except for the adjustment we requested regarding our accommodation in Bangkok, our tour exceeded our expectations.
We also appreciated Phoebe’s efficient and timely assistance in handling our last minute changes to our tour. Phoebe did an exceptional job. Thank you Phoebe!

The trip itself was incredible, they were very helpful thruout the scheduling process and when we got to Japan they were very flexible! Shout out to Dan Li our agent for helping with this process, Bianco and David our guides were phenomenal!

It was wonderful, exceeding expectations, so much so let me know if you guys need any recommendations also good chance that we will be coming back for another Trip. Shout out to Eva Wang from UME Travel who made this possible. From the moment I reach Japan to every attraction, was catered to, from pick up from the airport to the private tour guide, all of it was amazing. Highly recommended.

Our 12-day family adventure with UME Travel and our coordinator Eva Wang was absolutely unforgettable! Every detail was perfectly arranged, making our journey through Japan smooth and stress-free.
A special thank you to our incredible tour guides—David, Karen, and Yuya—who brought each destination to life with their knowledge and warmth. And our drivers, Kiran and Li, made every ride comfortable and safe.
From Tokyo to Kyoto to Fujiyama to Osaka, we experienced the beauty, culture, and magic of Japan in a way we’ll never forget. Highly recommend UME Travel for anyone planning a family trip to Japan!

Lan Liu planned the most fun and memorable vacation to Japan. It was truly a once in a lifetime trip and she did and excellent job at customizing the trip as well as managing our travel across Japan. I will highly recommend to anyone for future travels.

Lan Liu and those at Ume Travel planned and executed a perfect 10 day Japan trip for my family. We will definitely use them again for future trips. ❤️

Carrie Tang, UME Travels best at your service! Carrie answered night and day at a moments notice. I told her my dates of travel and she planned my whole trip for me. My trip to Japan was absolutely outstanding with even the smallest details figured out. Her communication was stellar and the itinerary. I got 10 days before my trip was very self-explanatory. I would highly recommend Carrie Tang to plan your next trip to Japan.

I can't speak highly enough of Amber at Ume Travel. From my first contact with her, she was professional and put together a custom tour to Japan based on our wish list of places to visit and activities to do. She was attentive, super quick, and had great follow up as it took us several months to book after we received her custom travel itinerary. Travel was well communicated and all plans , transportation, and tickets were easily accessed. Our 2 week tour really went without any problems and issues. The English speaking guides and drivers were personable and very open to providing the best experience for our family. Hotel reservations were in good , centrally located locations for easy restaurant, shopping and train access. I would not hesitate to call on Amber and Ume travel again for future travel plans. :):)