Our experience with UKIO has been good! There were a few issues to begin with (around access/app not working and some lights not working in the flat) that Patricia from the Guest Experience Team sort... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company is trustworthy, and our property was fantastic. It was in a great location -- perfect for our "in between" place while we were relocating to a more permanent place. There are a few odd... Se mere
Virksomheden har svaret
I stayed at a Ukio apartment in Barcelona Eixample and would never book with them again. The property did not match the advertised pictures, and I was charged for stains and defects I did not cause. B... Se mere
Virksomheden har svaret
I've been in one of the units over two years. So far, they are extremely prompt when it comes to repairs. Nouma is extremely helpful, and communication in general seems to be very polite. We had some... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ukio’s mission is to empower people to live where they want, when they want by providing them a home wherever they go. We do this by disrupting the traditional residential real estate market by offering artfully designed, fully-furnished apartments for stays of one month or more. We remove all the hassle around finding a rental with no long-term contracts, moving and buying furniture, security deposits, etc. giving choice and flexibility to allow people to immerse themselves in new cities and cultures.
Kontaktoplysninger
Carrer Balmes 76, 3-1 , 08007, Barcelona, Spanien
- ukio.com
4,1
God
835 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 69 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Chesca - Guest Experience Team
Throughout our stay, Chesca was always extremely responsive and helpful. She always responded within a short time to any requests, was very pleasant at all times and, most importantly, effectively solved any questions or concerns. Thanks so much Chesca
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Miguel. Thank you for the kind words! We are so glad to hear that Chesca made such a positive impact on your stay.
Being responsive and pleasant is at the heart of what we do, but we know that effectively solving problems is what really matters. We will be sure to share your thanks with Chesca. We hope to welcome you back to one of our apartments soon!
Ok so what great customer service!!
Ok so what great customer service!!! Thank you soo much ! Quick response and so patient with me❤️ My apartment feels like home and there is even a crew to help with any issues that come up! Having a phone that didn’t work created some issues with the keyless entry but they were able to come up with a solution! Helping me trouble shoot etc👍🏻Once again thank you sooo much
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Ingrid! Thank you so much for the love. We are thrilled to hear that your apartment feels like home and that our team could help you navigate those initial technical hiccups.
Technology is great until it isn't, so we make sure our support crew is always ready to step in and find a solution when things like keyless entry don't go as planned. Your patience during that troubleshooting was much appreciated. We are happy to have you with us and are here whenever you need a hand! ❤️
Joe muy atento
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hola, Paloma.
Muchas gracias por tu comentario. Nos alegra mucho saber que la atención de Joe fue de tu agrado. Siempre buscamos que nuestros huéspedes se sientan acompañados y bien atendidos durante su estancia. Le pasaremos tus palabras de agradecimiento.
¡Un saludo!
Es la peor compañia que he visto en mi…
Es la peor compañia que he visto en mi vida. La gente se va y no hay nadie que responda al servicio. No tienen equipo de atención al cliente, y en la oficina no hay nadie, no te atienden, la recepcionista que hay no sabe nada ni gestiona nada. Una vez contratas con ellos, no dan servicio ni respuesta.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hola, Marina. Lamentamos sinceramente la frustración que te causó esta situación. Queremos aclararte que nuestras oficinas centrales están dedicadas principalmente a la gestión de operaciones internas y no están diseñadas como un punto de atención al público o de gestión directa de incidencias.
Por esta razón, nuestro equipo de atención y soporte opera de manera digital y descentralizada, para poder dar respuesta directamente en los apartamentos. Sentimos mucho si esto generó confusión o una sensación de desatención a tu llegada a la oficina.
Nos consta que uno de nuestros agentes ya se ha puesto en contacto contigo directamente y que el problema ha quedado resuelto. Agradecemos mucho tus comentarios, ya que nos ayudan a mejorar la comunicación sobre cómo contactar con nosotros de la manera más rápida posible.
Surtout ne pas faire de réservations !
Surtout ne pas faire de réservations !
3 annulations en 2 jours sans aucune justification, pas de reponse et plus 21000€ encaissé toujours pas rembourser
A fuir !
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Sam. We understand how concerning it is to see multiple cancellations and a pending refund of this amount. To maintain the standard of our community, every residency must pass a mandatory verification process. We were unable to confirm the eligibility of the stay through this standard KYC process, which led to the cancellations.
We have already done the full refund for these transactions on the same day. While we have processed this on our end, the time it takes for funds to return often depends on bank protocols. We remain available to provide any documentation you may need for your bank to help track the transfer. We appreciate your patience while these external procedures are finalized and wish you the best in your search.
Great service!
Received prompt, courteous and excellent service from our UKIO city host, Patricia, when we had an issue with the water heater in our rental. She sent out a maintenance person that same afternoon and already fixed.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Jennifer.
Thank you for sharing your experience. We are so glad Patricia was able to assist you with such a quick turnaround.
We know that issues with essentials like hot water can be a major disruption, so getting a technician out the same afternoon is always our priority. It is great to hear that Patricia’s support made the process smooth and stress-free for you. We will be sure to pass your kind words along to her. We hope you enjoy the rest of your stay!
Seamless experience with Ukio, thanks to Allison
I had a great experience with Ukio during my stay in Madrid, made even better by Allison from the Guest Experience team.
The apartment itself was excellent — very well located, clean, and exactly what I needed for my time in the city.
Allison was consistently responsive, always getting back to me the same day, even when I reached out over the weekend. She was not only helpful with general queries but also went out of her way to assist with things that weren’t strictly within her remit, which I really appreciated.
One situation that stood out was when I was initially charged for damaged towels. Allison took the time to properly review the case, looked at the evidence I shared, and challenged the charge on my behalf, ultimately resolving it fairly and without hassle.
Overall, the communication and support throughout my stay were excellent, and it genuinely improved the experience. I would definitely recommend Ukio based on this.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Karan.
Thank you for such a detailed and thoughtful review. We are so pleased to hear that your time in Madrid was a success and that the apartment met all your needs.
It is particularly great to hear about your experience with Allison. We strive to provide support that goes beyond just the basics, and her commitment to reviewing your case and ensuring a fair resolution is exactly the kind of attentive service we value. We know that feeling heard and supported can make a huge difference in your stay, even when minor issues arise.
We will be sure to share your kind words with Allison and the rest of the team. Thank you for the recommendation, and we look forward to welcoming you back to Madrid or any of our other cities soon.
I am very satisfied with the companies…
I am very satisfied with the companies quality of service. Communication was always comfortable due to fast respond time and attentiveness. Also, Juan Diego was really helpful and provided great guest support through out the stay.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Sandro.
Thank you for taking the time to share your experience. We are very happy to hear that our service met your expectations and that you felt supported throughout your stay.
Our team prides itself on being attentive and responsive, as we know how much a quick answer can improve the living experience. Juan Diego will be glad to hear his efforts made such a positive impact. We appreciate the kind words and are glad to have you in the Ukio community.
Booked a lovely apartment through Ukio…
Booked a lovely apartment through Ukio in Lisbon. Everything was very smooth, with always excellent, professional and friendly service from Celeste! Thank you so much.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Freddy.
Thank you so much for the kind words. We are thrilled to hear that your experience in Lisbon was so smooth and that Celeste provided the professional, friendly service we strive for. We will be sure to share your thanks with her. We hope you enjoy every moment of your stay in the city.
Amazing stay everything was perfect
Amazing stay everything was perfect. The location is good, close to everything you need and in a beautiful area. The host Ukio was friendly, responsive, and made the whole experience smooth and comfortable. The apartment itself was clean, well-maintained, and had everything we needed. Highly recommend, would definitely stay again!
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Christine.
Thank you so much for the glowing review. We are thrilled that everything from the location to the apartment's condition was perfect for your stay.
Our goal is always to make the transition into a new city feel smooth and comfortable, so hearing that our team met those expectations means a lot. We truly appreciate the recommendation and would be delighted to welcome you back to a Ukio home in the future.
I reported a couple of maintenance…
I reported a couple of maintenance issues and they were fixed the next morning by a friendly and helpful technician.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Nigel.
Thank you for sharing this. We know that the value of staying with us is having the peace of mind that things will be handled quickly. It is great to hear that our technician was able to get everything sorted for you by the very next morning. We appreciate your feedback and are glad we could help you stay focused on enjoying the city.
Allison was very kind and responsive
Allison was very kind and responsive. I really appreciate all the help and there ability to resolve my query in a time efficient manner.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Veronica.
Thank you for the kind words. We are so glad Allison was able to resolve your query quickly and with the care we strive for. Knowing you felt supported and that your time was respected means a lot to us. We will be sure to pass your appreciation along to her.
Besvarelse fra Ukio
Hola, Natalie.
Muchas gracias por tu comentario. Nos alegra saber que has tenido una buena experiencia con nuestro servicio. Estamos aquí para lo que necesites durante tu estancia. ¡Un saludo!
Besvarelse fra Ukio
Hi Sofia.
Thank you for the feedback. We are glad our team could provide the attentive service we strive for. We hope you are enjoying your time in the city.
Effective, very helpful and very fast
Honestly how effective and fast it was. Straight to the point and very understanding/comprehensive. I grealy recommend!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Yanis.
Thank you for the recommendation. We know your time is valuable, so we make it a priority to be direct and efficient when you need us. It is great to hear that our team's approach was helpful for you. We look forward to seeing you again.
Responded our maintenance request very…
Responded our maintenance request very quickly and helpful
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Fangjia.
Thank you for the feedback. We know that when you are in a new home, getting maintenance issues sorted quickly is essential to feeling settled. We are glad our team could help you out so fast, and we appreciate you letting us know.
Wonderful and attentive service…
Wonderful and attentive service response by Celeste.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Lex.
Thank you for the feedback. Celeste is a valued member of our team, and we are so glad her attentive service made a difference in your stay. We will be sure to share your kind words with her.
completely broken experience
Avoid Ukio.
Paid a premium for an apartment advertised with a dedicated office and high-speed internet — got neither. No working internet for the entire stay, making the “office” useless, plus broken A/C during peak heat.
Support is a joke: endless WhatsApp loop, zero ownership, nothing gets fixed. At one point they even sent a fake speed test from another location to pretend it was resolved — and only admitted it after being caught.
They charge full price for a product that simply doesn’t work and then hide behind internal policies.
This isn’t just bad service — it’s misleading and unacceptable. Avoid Ukio.
UPDATE (based on Ukio’s response below):
Ukio publicly states that a ~7% compensation offer for an apartment without reliable internet and with broken A/C during peak heat was “significant compensation.”
To be clear: this apartment was rented specifically for work. It was advertised with a dedicated office space and high-speed internet. For almost the entire stay, there was effectively no usable internet connection. I had to spend substantial additional money on coworkings, offices, mobile internet, taxis, and constantly reorganizing my work schedule. It directly affected my business operations and productivity for weeks.
The A/C situation also made the apartment barely livable during a significant part of the stay in Barcelona heat. This was not a “minor inconvenience.”
Accepting a 7% refund under these circumstances would simply feel humiliating.
What made the experience even worse was the service model itself. Almost every response from support would arrive intentionally near the end of the working day. If I replied immediately, I would receive an automatic message saying support hours were over and someone would respond “tomorrow.” They managed to stretch simple discussions into a three-month loop while consuming an absurd amount of my time and energy.
What’s especially frustrating is that I proposed a reasonable compromise very early on: move me to another Ukio apartment with working internet. This was ignored/refused despite the issue clearly not being resolved.
At this point, it genuinely feels like the business is optimized not around hospitality or customer experience, but around exhausting customers until they give up.
1. juni 2025
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Dmytro. We recognize that an apartment without reliable internet fails to meet the standard of a home, especially when you need to work. While we were able to restore the air conditioning quickly, the connectivity issues were a genuine technical failure that we struggled to resolve during your stay.
Regarding the speed test, this was a result of a misunderstanding while testing the portable routers we provided as a backup. It was never our intention to misrepresent the situation in your apartment. We offered significant compensation to reflect the disruption to your work, We are sorry we couldn't reach an agreement on the amount. Your feedback is being used to improve how we verify utility stability before any guest arrives. We wish you the best.
Very positive experience
I’ve had a very positive experience with Ukio so far. The apartment quality, the overall service, and especially the responsiveness of the team have been excellent.
From the very beginning, the move-in process was smooth and well coordinated. Whenever small issues appeared, which can naturally happen in any apartment, the team handled them quickly and professionally. Maintenance visits were arranged promptly and everything was resolved efficiently.
What I appreciate most is the attitude of the team: they are responsive, solution-oriented and genuinely attentive. Communication has always been clear and respectful, and it’s evident that they care about maintaining a good experience for their tenants.
In particular, the local team in Lisbon has been very supportive and easy to work with. Every interaction has been professional, helpful and proactive.
Overall, Ukio offers a very convenient and well-managed living experience, and I’m happy to recommend.
Sérgio Meireis
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Sergio.
Thank you for such a thoughtful review. We are especially pleased to hear that our Lisbon team has made your stay so seamless. We know that small maintenance issues are a part of city life, but our goal is always to ensure they don't disrupt your experience for more than a moment. Knowing you feel well-managed and cared for is the best feedback we could receive. We appreciate the recommendation and are very happy to have you in the Ukio community.
I booked an apartment for a month
I booked an apartment for a month. The place is completely different the pictures. They are misleading. I'm about to start taking legal actions against the company. They don't respond over email, what's app or phone. Never use this company. They are the biggest scammer in the market
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Saba,
Thank you for your feedback. We take all guest experiences seriously, but we want to firmly clarify the details of your stay to provide complete transparency to our community.
You were the very first guests to check into our brand-new, fully curated apartment, which was launched just three days before you checked-in. Because this is a brand-new property, all photography and 3D virtual tours are brand-new, high-definition digital twins of the exact physical space you are staying in. There is absolutely no misrepresentation or scam; the apartment is exactly as pictured and finished to our highest design standards.
When you checked in and expressed that the apartment did not align with your personal preferences, our teams communicated with you immediately. We always strive to handle guest preferences constructively, and we worked with you directly to find an official resolution to your contract.
Because this matter has already been fully resolved and your reservation is officially closed, our communication on this file has concluded. We wish you all the best in your future travels.
Best regards,
The Ukio Team
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