Our experience with UKIO has been good! There were a few issues to begin with (around access/app not working and some lights not working in the flat) that Patricia from the Guest Experience Team sort... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company is trustworthy, and our property was fantastic. It was in a great location -- perfect for our "in between" place while we were relocating to a more permanent place. There are a few odd... Se mere
Virksomheden har svaret
I stayed at a Ukio apartment in Barcelona Eixample and would never book with them again. The property did not match the advertised pictures, and I was charged for stains and defects I did not cause. B... Se mere
Virksomheden har svaret
I've been in one of the units over two years. So far, they are extremely prompt when it comes to repairs. Nouma is extremely helpful, and communication in general seems to be very polite. We had some... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ukio’s mission is to empower people to live where they want, when they want by providing them a home wherever they go. We do this by disrupting the traditional residential real estate market by offering artfully designed, fully-furnished apartments for stays of one month or more. We remove all the hassle around finding a rental with no long-term contracts, moving and buying furniture, security deposits, etc. giving choice and flexibility to allow people to immerse themselves in new cities and cultures.
Kontaktoplysninger
Carrer Balmes 76, 3-1 , 08007, Barcelona, Spanien
- ukio.com
4,1
God
835 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 69 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Happy to be here
Apartment very spacious. Furnishings in good condition. Good location. 5- star attentive service from Chesca and she gave a solution to all our observations.
Had taken it for 31 days. Upon entering, we were happy and extended for another four months. Only a bit disappointed that the price was higher but they gave some discount.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Vinod,
Thank you so much for taking the time to share your review!
There is no greater compliment for us than a guest loving their stay so much that they decide to extend from 31 days to five full months. We are thrilled to hear that you found the apartment spacious, comfortable, and well-located for your time with us.
We are especially proud of Chesca! Providing quick, attentive solutions to ensure our guests feel completely at home is her specialty, and we have passed your kind words directly along to her.
Regarding the rates for extended stays, seasonal adjustments can sometimes affect pricing, but we are very glad our team could apply a discount to make your five-month stay possible.
Thank you again for choosing Ukio as your home away from home. We hope to welcome you back for another wonderful stay in the future!
Warmest regards,
The Ukio Team
good location near Porte de Versailles
good location. good communication
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi there!
Thank you so much for taking the time to leave us a review!
We are delighted to hear that you enjoyed the location and that our communication met your expectations. Hosting production teams and corporate stays is always a pleasure, and we hope everything went smoothly with your project.
We look forward to hosting you and your team again on your next stay!
Best regards,
The Ukio Team
Absolutely Five Star Experience!
I have been traveling full-time for the past 7 years. Over the course of my travels I’ve had the opportunity of staying at a number of places in various countries. My experience with Ukio was one of my top 5 experiences of over a 100 places. What set them apart was not simply the great design of the place but more importantly their customer support. There attentiveness to stay on top of any requests and professionalism in their expediency was absolutely amazing. I could not recommend Ukio enough. When traveling I’ve learned a piece of kind is most important. Thank you Ukio. We will be back!
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Lamar,
Thank you so much for taking the time to share such a meaningful review!
Coming from someone who has traveled full time for seven years across more than a hundred places, your endorsement means the world to our entire team. Beautiful design is only half the equation for us, so knowing that our customer support, rapid response times, and commitment to your peace of mind made such a lasting impression is the ultimate compliment.
Providing a seamless, worry-free home base for global travelers is exactly why we do what we do. Thank you for trusting Ukio on your journeys, and we cannot wait to welcome you back for another exceptional stay wherever your travels take you next!
Warmest regards,
The Ukio Team
Amazing experience
I have to say, this was the best experience of renting a property in a new city I’ve experiences. The apartment was styled well, great bed, all the amenities and the service from ukio was fantastic. Clear instructions and when I had questions the help line sorted me out immediately. Can’t wait to stay again with Ukio
9. august 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Max,
Thank you so much for the incredible review!
Relocating or settling into a new city can be quite a journey, so hearing that this was your best property rental experience yet is the highest compliment our team could receive. We take great care in curating our spaces for maximum style and comfort, while ensuring our support team is always ready to assist at a moment's notice.
We are thrilled to know everything went smoothly for you, and we cannot wait to welcome you back to your next Ukio home whenever you travel next!
Warmest regards,
The Ukio Team
Ukio is the best!
Really enjoyed our 2 month stay at an Ukio apartment in Madrid. The team was very responsive to all of our needs and we look forward to staying with Ukio on our next trip to Spain.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Kat,
Thank you so much for taking the time to share your feedback!
We are thrilled to hear that you thoroughly enjoyed your two-month stay in Madrid. Providing fast, helpful, and responsive support throughout longer stays is a huge priority for us, so knowing our team took great care of you means the world.
Thank you for choosing Ukio, and we already look forward to welcoming you back on your next trip to Spain, whether in Madrid, Barcelona, or beyond!
Warmest regards,
The Ukio Team
We love our Ukio Barcelona apartment!
It was so hard to choose which Ukio apartment would be best for us — so many of them looked great. Once we made our selection, though, we wondered if we had picked the wrong one. Not at all!! The apartment we chose looked exactly as depicted on the website, except better. Spacious, exceptionally clean, well-designed. But the things you can’t tell from the website is what has made our stay even better than anticipated. First, picking up the keys and getting into the apartment was a breeze. More importantly, the beds are extraordinarily comfortable, as is the couch and dining chairs. The bathrooms and showers are perfect — nice size, great fixtures and water pressure. The apartment is a joy to stay in.
Ukio also provided a very nice selection of “starter” items, including soaps, shampoo, conditioner, toilet paper and kitchen items (sponge, dish soap, etc.). The utensils, dishes, pots and pans are generous in number and well maintained. The air conditioning at the flat was very much appreciated during the August heat, and worked perfectly.
Ukio was very responsive when we ran into a couple of minor issues (our fault, not theirs). We inadvertently locked ourselves out on day 1 (I blame the jet lag!) and they sent a locksmith out right away. The cleaner (they provided a free clean midway through our stay) accidentally set off the alarm, which we didn’t know how to turn off) and Ukio helped us out immediately.
All in all, I would highly recommend renting from this well-managed company and their beautiful apartments. We will certainly use them again in the future, maybe in a different city!
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Kelly,
Thank you so much for taking the time to share such a detailed and wonderful review!
Choosing the right home away from home can feel overwhelming, so knowing that your apartment exceeded your expectations in person means everything to us. We take great pride in creating spaces that are not only beautifully designed, but also genuinely comfortable, functional, and equipped with everything you need from day one.
We also completely understand how jet lag can lead to a day-one lockout! We are just glad our guest support team could get a locksmith to you right away and help resolve the alarm situation smoothly so you could get back to enjoying your stay.
It was an absolute pleasure hosting you in Barcelona, and we cannot wait to welcome you back to another Ukio home, whether here or in Paris, Madrid, or another one of our cities!
Warmest regards,
The Ukio Team
Besvarelse fra Ukio
Hi Jesus,
Thank you so much for the wonderful review!
Providing an excellent experience for our guests is always our top priority, so knowing that you enjoyed your stay means a lot to us.
We hope to welcome you back to another Ukio apartment in the future!
Best regards,
The Ukio Team
Mi experiencia con UKIO. Es la segunda vez que rentamos con UKIO…
Es la segunda vez que rentamos con UKIO y estamos muy contentos de haberlo hecho.
Tuvimos un problema con el Aire
acondicionado pero la gente de UKIO estuvo en todo momento atenta, tratando de resolver este imponderable que tardó 10 días en resolverse.
Inicialmente Mireia estuvo en contacto con nosotros y muy bien.
Después, Allison fue muy ejecutiva en su atención, no sólo dando seguimiento sino resolviendo casi de inmediato lo que estaba sucediendo. De verdad que excelente en su trabajo y compromiso con la satisfacción del cliente.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
¡Hola Lili!
Muchas gracias por volver a confiar en Ukio para tu estancia y por tomarte el tiempo de dejarnos una reseña tan detallada.
Saber que es la segunda vez que te alojas con nosotros nos llena de orgullo, pero sobre todo te agradecemos enormemente tu paciencia mientras solucionábamos el inconveniente con el aire acondicionado. Aunque trabajamos para que todo funcione a la perfección desde el primer día, sabemos que la diferencia en el servicio se demuestra en cómo respondemos cuando surge un imprevisto.
Nos alegra mucho saber que Mireia estuvo a la altura al acompañarte desde el inicio, y que la gestión rápida, ejecutiva y resolutiva de Allison hizo que te sintieras respaldada en todo momento. Les hemos compartido tus palabras directamente a ambas, y les ha hecho una ilusión enorme saber el impacto de su trabajo.
Agradecemos profundamente tu fidelidad y tu comprensión. Será un auténtico placer darte la bienvenida de nuevo en tu próxima estancia con nosotros.
Un saludo muy cálido,
El equipo de Ukio
Amy se ha encargado que mi estancia en…
Amy se ha encargado que mi estancia en ukio sea agradable y cómoda ya que está atenta y con una excelente disposición para resolver mis dudas y hacerme disfrutar más de mi estancia.
Muchas gracias Amy!!!
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
¡Hola Leticia!
Muchas gracias por compartir una experiencia tan bonita con nosotros.
Nos alegra muchísimo saber que Amy ha hecho que tu estancia sea tan cómoda, agradable y especial. Para todo el equipo de Ukio, brindar una atención cercana, rápida y con la mejor disposición es la prioridad absoluta para que nuestros huéspedes se sientan verdaderamente en casa.
Le hemos transmitido tus palabras directamente a Amy, y le ha hecho muchísima ilusión saber el impacto tan positivo que ha tenido en tu viaje.
Te agradecemos enormemente tu confianza en Ukio, y esperamos volver a recibirte muy pronto en cualquiera de nuestras ciudades.
Un saludo muy cálido,
El equipo de Ukio
I had the pleasure of working with Luisa
I had the pleasure of working with Luisa from Ukio, and she was absolutely a star throughout the entire booking process. From start to finish, she was attentive, responsive, and genuinely helpful. Luisa made what could have been a stressful experience feel effortless, answering all my questions promptly and guiding me through every step with warmth and professionalism. Her attention to detail and clear communication made all the difference. I couldn’t have asked for a better assistant. Thank you, Luisa, for going above and beyond!
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Stella,
Thank you so much for taking the time to share such a beautiful review!
Navigating the booking process should always feel exciting rather than stressful, so hearing that Luisa made your experience completely effortless means the world to us. Attention to detail, clear communication, and genuine warmth are at the core of how we care for our guests.
We have passed your glowing words directly along to Luisa, and she was absolutely thrilled to know her support made such a positive impact.
Thank you for choosing Ukio! We are delighted to have you with us and hope you have a wonderful stay in your new home.
Warmest regards,
The Ukio Team
What a complete disaster
What a complete disaster. There are some things that you expect when you rent an apartment. I have been renting apartments from Airbnb and similar for the best part of 15 years. This apartment, whilst incredibly well located, it was utterly filthy from day one. Many conversations with the customer service team and it took ages for the apartment to be cleaned. The cleaning team when they were here seemed to be great. On the other hand, the correspondence and attitude of the customer service team was an absolute disaster.
I would not come here again and would tell everybody to avoid coming here.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi,
We are deeply sorry for the frustrating experience you had during your stay with us.
Arriving at an apartment that is not spotless on day one, especially for someone with 15 years of rental experience, is completely unacceptable. While we are glad the cleaning crew themselves made a positive impression once on site, taking so long to resolve the situation and delivering poor communication along the way falls far short of the standard of care we promise our guests.
We take your feedback regarding our customer service team's communication and attitude very seriously, as prompt, respectful support is essential. We would love the opportunity to review your booking details and investigate what went wrong with your stay.
Please reach out to us directly at guests@ukio.com with your reservation details so our management team can look into this immediately.
Sincerely,
The Ukio Team
Todo ano alugo apartamento em Lisboa…
Todo ano alugo apartamento em Lisboa com a Ukio, por um período de 5 meses. Este ano tive uma gerente de atendimento no escritório de Lisboa, que me deu um suporte muito bom pelo WhatsApp. É bom ter uma pessoa dedicada para ajudar. Em duas semanas o apartamento estava todo ajustado para minha estada. Muito obrigada ao time da Ukio de Lisboa
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Olá, Alice!
Muito obrigado por partilhar connosco este feedback tão carinhoso!
Saber que confia na Ukio ano após ano para a sua casa de 5 meses em Lisboa é o maior orgulho para toda a nossa equipa. Acreditamos verdadeiramente que ter um acompanhamento personalizado e dedicado faz toda a diferença para se sentir 100% em casa desde o primeiro dia.
Ficamos muito felizes por saber que a sua gerente de atendimento esteve sempre ao seu lado via WhatsApp e que em duas semanas tudo ficou perfeito para a sua estadia. Já partilhámos a sua mensagem com a nossa equipa de Lisboa — todos ficaram radiantes com o seu reconhecimento!
Muito obrigado por continuar a fazer parte da família Ukio. Já estamos ansiosos por recebê-la novamente no próximo ano!
Um abraço muito especial de toda a equipa,
A Equipa da Ukio
Is my second time renting with UKio and…
Is my second time renting with UKio and They do not dissapoint . The flat is exactly as the pics and Patricia to me in the team needs a raise. She answered quickly to all our requests and helped us out to make our stay more comfortable. We just wish that UKIO can expand to London aswell because They truly cater for families and have amazing apartments in great locations. Ameii obrigada equipa!
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Ousmane,
Thank you so much for choosing Ukio for the second time and for sharing such a wonderful review! Hearing that we continue to exceed your expectations means everything to our team.
We love hearing that the apartment was 100% true to the photos, and we couldn't agree more about Patricia, we are passing along your high praise (and your raise recommendation! 😅) straight to her. She will be absolutely thrilled to know how much her quick, caring support meant to your family during your stay.
Your wish for Ukio in London is noted! Expanding our family-friendly homes to more incredible European cities is always on our radar, so stay tuned.
Muito obrigado to you and your family for trusting us again. We can’t wait to welcome you home for stay number three!
Warmest regards,
The Ukio Team
I was exchanging with Nouma most of the…
I was exchanging with Nouma most of the time , she is really professional, understanding towards our needs and kind. I recommend them and will book through them again .
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Yasmina,
Thank you so much for your wonderful review and recommendation!
Understanding our guests' unique needs with kindness and professionalism is at the heart of everything we do, so hearing that Nouma made such a positive impression on you means the world to us. We have shared your lovely compliment directly with her—she is truly thrilled to know she helped make your experience so seamless!
Thank you for choosing Ukio. We are already looking forward to welcoming you back for your next stay with us!
Warm regards,
The Ukio Team
Estuvimos FELICES en el departamento…
Estuvimos FELICES en el departamento LECINA MADRID!!! Nos hicieron sentir como en casa pero ESPECIALMENTE nuestro “Virtual Guest” Allison quien estuvo sumamente pendiente de nosotros, nos resolvía cualquier duda o inquietud y nos ayudo instantáneamente con un problema que nos surgio con el refrigerador.
Altamente recomendable rentar a través de UKIO y ojala tengan la suerte de que los atienda ALLISON
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
¡Hola, Daniel!
¡Qué alegría tan grande leer tu mensaje! Nos emociona muchísimo saber que la pasaron FELICES en el departamento Lecina en Madrid y que se sintieron verdaderamente como en su propio hogar.
Atender problemas técnicos rápidamente —como el del refrigerador— y estar presentes en todo momento es justamente la tranquilidad que queremos brindar a nuestros huéspedes. Le hemos transmitido directamente tus palabras a Allison, ¡y le ha hecho una ilusión enorme saber el impacto tan positivo que tuvo en su experiencia! Sin duda, contar con alguien tan atenta en el equipo es un verdadero lujo.
Muchísimas gracias por tu recomendación y por confiar en Ukio para tu estancia en Madrid. ¡Será un auténtico placer volver a recibirte en tu próxima aventura con nosotros!
Un abrazo muy fuerte,
El equipo de Ukio
My experience with Ukio was a mix of…
My experience with Ukio was a mix of excellent accommodation and disappointing management.
First, I would like to say that the apartments themselves are of a very high standard. The quality, cleanliness, design, and locations are outstanding, and they truly provide a comfortable living experience.
Unfortunately, my experience with the reservation and management teams was much more difficult. From the very beginning of my reservation, I faced several challenges. Even after paying the full amount, I was repeatedly asked to provide additional documents, making the process stressful and unnecessarily complicated. Instead of enjoying the excitement of moving into my apartment, I found myself dealing with administrative issues and repeated follow-ups.
The difficulties did not end there. After checking out, I experienced significant delays in receiving my security deposit refund. Despite sending several emails and providing all the required banking information multiple times, I had to continue following up to receive updates. This level of communication and service was disappointing and did not reflect the premium experience I expected.
However, I must recognize one person who completely changed my perception of Ukio's customer service: **Nouma**.
Throughout this entire experience, Nouma was exceptional. She was professional, responsive, efficient, and genuinely cared about resolving my issue. Even when the process became frustrating, she remained patient, kept me informed, and always did her best to help. She handled difficult situations with professionalism and empathy, and she was the one person I knew I could rely on.
Employees like Nouma are a great asset to any company. She represents the level of customer service that every guest hopes to receive, and I sincerely thank her for all of her efforts.
Overall, while I loved the apartment and its location, the reservation process, administrative procedures, and deposit refund experience need significant improvement. I hope Ukio reviews these processes because they do not match the quality of the accommodations they offer.
I would stay with Ukio again only if these operational issues are addressed. Until then, my experience was unfortunately overshadowed by avoidable administrative difficulties.
**Rating:** ★★★☆☆ (3/5)
**Apartment Quality:** ★★★★★
**Location:** ★★★★★
**Reservation Process:** ★☆☆☆☆
**Management & Administration:** ★☆☆☆☆
**Customer Service (especially Nouma):** ★★★★★
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi MH,
Thank you for taking the time to write such a comprehensive and balanced review.
First, we are delighted to hear that you gave our apartment design, cleanliness, quality, and location a perfect 5/5 rating. Providing an outstanding, comfortable living environment is at the core of what we do.
However, we are deeply sorry for the stress and frustration you experienced during the document verification process and your deposit return. Having to repeatedly send banking information and follow up to get administrative updates falls short of the seamless, premium experience we aim to provide. As a regulated housing provider, our onboarding checks and international banking windows require strict compliance, but we fully agree that our communication during these phases should be clear, proactive, and effortless for our guests.
On the other hand, we could not be prouder of Nouma! Her empathy, professionalism, and dedication to guiding you through those administrative hurdles represent the absolute gold standard of Ukio service. We have shared your high praise directly with her and senior management, she is truly an invaluable asset to our team.
We take your detailed ratings to heart. We are actively auditing our pre-arrival documentation workflows and deposit refund triggers to ensure our administrative operations match the high quality of our homes.
Thank you again for your valuable feedback. We hope to welcome you back in the future to show you a completely streamlined experience from start to finish.
Best regards,
The Ukio Team
Trustable and amable
Muriel and patricia were always super nice and proactive in solving whatever problema I had. The whole support from Ukio was very agile and made me feel like I could trust them to quickly help when I needed!
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Julia,
Thank you so much for the fantastic feedback!
Trust and agility are everything when it comes to feeling truly at home, so hearing that our support team made you feel so well taken care of means the world to us.
We will be sure to pass along your special shout-out to Muriel and Patricia—they will be absolutely delighted to know their proactive help made such a positive impact on your stay!
Thank you for choosing Ukio, and we hope to welcome you back again soon!
Warm regards,
The Ukio Team
El acompañamiento de Nouma & Ian…
El acompañamiento de Nouma & Ian durante la estancia y su apoyo en todo momento.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
¡Hola!
Muchas gracias por compartir tus palabras. Nos llena de orgullo y alegría saber que el acompañamiento de Nouma e Ian hizo que tu estancia fuera tan especial y libre de preocupaciones.
Para todo el equipo de Ukio, saber que contaste con nuestro apoyo constante en todo momento es la mayor satisfacción. Hemos compartido personalmente tu mensaje con Nouma e Ian; les ha hecho muchísima ilusión saber el impacto tan positivo que tuvieron en tu experiencia.
Muchas gracias por confiar en nosotros para tu hogar. ¡Esperamos tener el placer de darte la bienvenida de nuevo muy pronto!
Un saludo muy cordial,
El equipo de Ukio
This last stay in Madrid Eduardo Dato 8…
This last stay in Madrid Eduardo Dato 8 was awful nothing compare with my previous stay at Rios Rosas last October.
They put in their ad that all 3 rooms has AC. It happens one of them did not have so they offer us a ventilator wich never arrive and Madrid was hot!! Also the main room AC was not working well amd we had a visit from our neighbor in the upper floor asking no to use it because the noise was awful they could not sleep the even threat us to call the police.
And I can go on with other problems but I think this is enough to understand that they do not filter their apartments well and the service is really bad.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
Hi Salvador,
Thank you for being a returning Ukio guest and for sharing your feedback. We are deeply sorry that your stay at Eduardo Dato 8 fell so far short of the great experience you had with us at Ríos Rosas last October. As a valued returning client, you know the high standards we set for our homes, and we completely failed to deliver them during this stay.
Arriving in Madrid during the heat without proper cooling is unacceptable. We take full responsibility for the discrepancy in our listing description regarding the third room’s air conditioning, as well as our team’s failure to deliver the portable fan we promised you. There is no excuse for a missed delivery when your comfort is on the line.
Furthermore, we are truly sorry for the stressful situation you faced with the upstairs neighbor. A malfunctioning external A/C unit causing excessive noise—and leading to neighbor conflict during your stay—is a failure in our property maintenance checks.
We are auditing the Eduardo Dato 8 property today to fix the main A/C unit, update our listing description to ensure 100% accuracy, and address these operational gaps with our Madrid team.
Thank you for bringing these issues to light so we can fix them permanently. We hope to have the opportunity to welcome you back and restore your trust with the seamless Ukio experience you enjoyed during your first stay.
Best regards,
The Ukio Team
Ukio team are efficient
Ukio team are efficient, diligent and beyond caring. From small details to grandiose issues, Nouma handled our stay with grace. I wish all rental agencies could hire somebody like Nouma! She even checked on me when i was taken by ambulance one day and had to be hospitalized. We truly appreciate Ukio and Nouma efforts in making our stay comfortable in the most compassionate way. We wish Ukio continued success.
From NK
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ukio
This is an incredible review that highlights both the efficiency of your brand and the deep, human empathy of your local operations team. A review mentioning a personal health crisis (an ambulance/hospitalization) where an employee steps up with genuine compassion is the absolute gold standard for building trust with prospective families, executives, and international travelers.
Our response should warmly celebrate Nouma by name, reflect the deep appreciation for NK’s recovery, and reinforce Ukio's commitment to caring for guests like family.
Proposed Response for Google My Business / Trustpilot
Dear NK,
Thank you so much for taking the time to share such a deeply touching review.
First and foremost, our entire team sends you our warmest thoughts, and we hope you are feeling fully recovered and well after your hospitalization. Your health, safety, and comfort are always our highest priorities, and knowing you were taken care of during such a scary moment means everything to us.
We are so proud to have Nouma on our team! Her compassion, dedication, and grace represent the very heart of what we strive to offer at Ukio every day. We have made sure to share your beautiful words directly with her—she was truly moved to know her support made a difference during your stay.
Thank you for trusting us to be your home away from home. We wish you continued good health and happiness, and we would be honored to welcome you back anytime!
Warmest regards,
The Ukio Team
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