Ordered over a week ago and it still has not been despatched. Customer service cannot tell me when it will be sent, just that they are experiencing delays. Yet the website still advertises that you ca... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I placed an order online couple weeks ago, unfortunately when it arrived the vape pod was faulty. I contacted them and the problem was solved immediately. They got back to me same day, there was no fa... Se mere
Honestly the best place for you vape+juices not only do you get loyalty points as you go bit the more you use the cheaper ai all becomes for you super fast shipping and completely free wen you spend a... Se mere
Virksomheden har svaret
The Cigstore has almost everything you would want if you VAPE ,but also if you are an IQOS aficionado,all HEETS available and the service is brilliant and delivers super fast and that too for free .Be... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om ukecigstore.com
Oplysningerne kommer fra forskellige eksterne kilder
UK ECIG STORE is a thriving British business with an international reach; bringing quality products and great customer service to the growing e-cig industry. We operate London’s premier e-cig stores in Camden, Wembley, Fleet Street, and our online store is amongst the biggest and busiest in Europe.
We work closely with brands and manufacturers from around the globe, designing e-cigarette kits to suit our customers’ needs and lifestyles. We offer hundreds of products, tailored towards both starters and more advanced users. We have everything you need to join the global e-cigarette community and we aim to offer the very best in vaping products and industry information.
Each product we stock has been rigorously tested by our team of vaping experts, and chosen specifically chosen to enhance your vaping experience. If we sell it, we have tried it and like it!
Customer service and quality products are at the heart of our business, which is one of the reasons why customers from over 100 countries choose to shop with UK ECIG STORE.
Kontaktoplysninger
20 Fulton Road, HA9 0TF, London
- 02034754885
- support@ukecigstore.com
- ukecigstore.com
4,0
God
3 t anmeldelser
Har besvaret 16 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Coils
Received fast delivery
But already had 2 duff coils put them into the one kit vape and will not fire up
25. august 2023
Besvarelse fra ukecigstore.com
Hello Taylor,
Thank you for taking the time to leave a review about your recent purchase. We appreciate your feedback and are sorry to hear about the issues you encountered with the coils you received.
We're pleased to know that you were satisfied with the fast delivery of your order; however, we sincerely apologize for the inconvenience caused by the two faulty coils that were included. We understand how frustrating it can be when a product doesn't meet your expectations, especially when it affects your vaping experience.
Please reach out to our customer support team at support@ukecigstore.com, and they will be happy to assist you with a replacement for the faulty coils or explore other solutions to ensure you can enjoy your vaping experience with our products.
Kind Regards
Besvarelse fra ukecigstore.com
Hello,
Thank you so much for taking the time to leave such a wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with your recent purchase and that you were pleased with the prompt delivery.
We hope to see you soon!
Honestly the best place for you…
Honestly the best place for you vape+juices not only do you get loyalty points as you go bit the more you use the cheaper ai all becomes for you super fast shipping and completely free wen you spend a certain amount.. such a huge selection of everything at you fingers love this place
29. august 2023
Besvarelse fra ukecigstore.com
Hello Michael,
We're delighted to be your top choice for vape products and juices! It's great to know that you appreciate our loyalty program, competitive pricing, and speedy, free shipping. With a vast selection at your fingertips, we aim to make your vaping experience as enjoyable as possible.
Thank you for your loyalty, and we can't wait to assist you with all your future vaping needs.
Best Regards
Lovely vape quick delivery
28. august 2023
Besvarelse fra ukecigstore.com
Hello Lorraine,
We sincerely appreciate your positive feedback! It's great to hear that you found the vape lovely and the delivery was quick.
We hope you continue to enjoy your vaping experience.
Best regards
High quality products at affordable…
High quality products at affordable prices with super speedy delivery. The whole process was quick, efficient and easy. Great variety and choice of products
26. august 2023
Besvarelse fra ukecigstore.com
Hello,
Thank you for taking the time to share your positive experience with us!
Our team takes pride in ensuring speedy and efficient delivery to our valued customers. It's fantastic to know that you had an easy and seamless shopping experience, and we're pleased you appreciate our variety of products.
Best Regards
Really fast delivery
28. august 2023
Besvarelse fra ukecigstore.com
Hello,
Thank you for sharing your feedback with us!
Thank you for choosing us!
Fast delivery
27. august 2023
Besvarelse fra ukecigstore.com
Hello Roxana.
Thank you for the 5-star review.
Speedy delivery is our priority, and we're glad you experienced it!
Best Regards
Fast delivery
22. august 2023
Besvarelse fra ukecigstore.com
Hello Leigh,
We're thrilled to hear that you had a great experience with us.
See you soon!
Besvarelse fra ukecigstore.com
Hello Cecil,
Thank you for sharing your positive experience!
We're here to serve you!
Great choice, value & service
Great choice & value, efficient service and delivery. Recommended !
21. august 2023
Besvarelse fra ukecigstore.com
Hello Ian,
Thank you so much for taking the time to leave us a fantastic review!
It's wonderful to know that you're delighted with our product choices, pricing, and the efficiency of our service and delivery.
Thank you for choosing us!
Great price and fast delivery
Great price and fast delivery. As a bonus their loyalty scheme is top rate.
26. august 2023
Besvarelse fra ukecigstore.com
Hello Rob,
It's fantastic to hear that you not only found our prices competitive and our delivery fast but also that you're enjoying our loyalty program.
We eagerly await the opportunity to serve you again soon!
I love ecig pens
I love using ecig pens there pens are easy to use & they have loads of different flavours to choose from so I'll be coming back for more of them
21. august 2023
Besvarelse fra ukecigstore.com
Hello Aly,
We greatly appreciate your wonderful 5-star review! It's fantastic to hear that you're enjoying our e-cig pens and flavours.
Thank you for choosing us!
Brilliant Store
The Cigstore has almost everything you would want if you VAPE ,but also if you are an IQOS aficionado,all HEETS available and the service is brilliant and delivers super fast and that too for free .Being using this store for a while now,and they have never failed me . They are simply the best around online .
24. august 2023
Besvarelse fra ukecigstore.com
Hello Robert,
Thank you so much for your fantastic review!
Customer satisfaction is our top priority, and we're thrilled that you've found our service brilliant and our delivery super fast.
See you soon!
Besvarelse fra ukecigstore.com
Thank you for your excellent review, Michael
We look forward to seeing you again soon
Besvarelse fra ukecigstore.com
Hello David,
Thank you for your feedback, This is great to hear!
See you soon
Besvarelse fra ukecigstore.com
Hello Mr Stephen,
Thank you so much for your 5-star review!
Building trust with our customers is of utmost importance to us, and we're grateful for your trust in our store.
Kind Regards
Besvarelse fra ukecigstore.com
Hello Gaynor,
Thank you for your review, so please to hear you were happy with our website and the delivery service
We look forward to seeing you soon
First class customer service
First class customer service. Fast delivery. A very wide range of products.
Very helpful advice to help choose the right product.
I highly recommend this store.
23. august 2023
Besvarelse fra ukecigstore.com
Hello.
Thank you so much for taking the time to leave such a glowing review!
Providing helpful advice to our customers is something we take great pride in, and it's wonderful to know that you found it valuable.
Best Regards
Always obliging and happy to help
22. august 2023
Besvarelse fra ukecigstore.com
Hello Mary,
Thank you very much for your kind words and the 5-star review!
Customer satisfaction is our top priority, and we're always here to assist you.
Kind Regards
Best online vape store I’ve ever used.
Best online vape store I’ve ever used.
Always fast delivery, good prices and a great reward programme.
21. august 2023
Besvarelse fra ukecigstore.com
Hello,
Thank you so much for the fantastic review!
Providing fast delivery, competitive prices, and a rewarding program for our customers is a top priority for us.
See you soon!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.