Bought an Anbernic handheld console with SD card. The console was brilliant and easy to start up no issues. Unfortunately, the SD card wouldn't read so had no access to games. Got in touch with custom... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Standard purchase, absurd refund experience. Never had any experience of this with any purchases, wanted to return incompatible item, unused: 1. Offered 10% off and "strongly advised"... Se mere
Bought ANBERNIC RG35XX Pro from the website and quick delivery with DPD and no issues would definitely buy from again
I love WhatGeek, I’ve made a few purchases from them now and i’ve never had an issue. Amazing prices, amazing products, amazing website, simple. Great customer support swiftly replacing a Gamesi... Se mere
Virksomhedsoplysninger
- Elektronikbutik
- også i
- Spilbutik
Skrevet af virksomheden
WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!
Kontaktoplysninger
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201 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 84 % af deres negative anmeldelser
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Dodgy do your research
Paid for priority processing after a few days noticed it was still being prepared. So I emailed to check and the agent says that my order has gone to normal processing now. I should of read the reveiws and researched this site before ordering. A mistake I will not make again. They confuse you by putting UK in the URL when in actual fact it's shipping from China. Let's face it if we see UK you would assume it's being shipped from inside the UK. I've asked for a refund and if I don't get confirmation I'm putting it down as fraud. its free to be transparent with customers who come across your site. £120 is alot of money to be waiting thing long for what maybe a faulty product or a wrong product. I will make it my mission to take you down as a company if I don't either get my item or refund in due time I hate my time being wasted.
11. december 2024
Uopfordret anmeldelse
Besvarelse fra WhatGeek
Dear Customer,
First of all, we would like to express our deepest apologies for the unpleasant experience you had when purchasing from us.
We understand that when you choose the priority service and expect to receive the goods quickly, you encounter delays and confusion, which has caused you great inconvenience and disappointment.
Regarding the shipping location issue you mentioned, we understand that this has caused you confusion and dissatisfaction. We use "UK" in the website URL to facilitate identification and access for British customers, but in fact our products are shipped from China.
We admit that we have not been transparent and clear enough on this point, which has caused you misunderstanding and confusion. We will make improvements and mark the shipping location more clearly on the website to avoid similar situations from happening again.
Regarding your request for a refund, we take it very seriously and are processing it as soon as possible.
Finally, we apologize again for your shopping experience and thank you for taking the time to report the problem to us. We value your opinions and feedback very much and will work hard to improve our services and processes to better meet the needs of customers.
Sincerely,
Best regards!
WhatGeek Service Team.
Customer Support
Had some initial issues with getting the wrong product but the customer service team did eventually go out of their way to take care of it!
2. december 2024
Uopfordret anmeldelse
Besvarelse fra WhatGeek
Dear Customer,
First of all, we are deeply sorry that your shopping experience in our store did not meet your expectations. We understand that you were expecting to receive the product you wanted, but encountered the situation of wrong products and improper handling by customer service, which caused you great inconvenience and dissatisfaction.
Regarding the issue you mentioned that we asked us to leave a five-star review before shipping, we are deeply sorry. We admit that such a request is inappropriate and violates our respect for customers' true feedback. We sincerely apologize for this and promise to correct this behavior immediately to ensure that similar situations do not occur in the future.
Regarding the issue of you receiving the wrong product, we are deeply sorry for this. We understand that you are expected to receive a specific product, but received the wrong product, which caused you great disappointment and distress. We express our sincerest apologies and admit that this was a mistake in our shipping process.
Regarding your communication problems with customer service Susan, we are deeply sorry. We understand that when you tried to provide supporting documents to confirm that you received the wrong product, you encountered a situation where customer service failed to handle it in a timely manner, which caused you additional distress and dissatisfaction. We express our sincerest apologies and acknowledge that this is a shortcoming in our customer service process.
Regarding Susan's failure to handle your issue in a timely manner, we are conducting an internal investigation to understand the specific reasons. We promise to resolve this issue as soon as possible and ensure that the customer service team can handle customer questions and feedback more efficiently and professionally in the future.
In order to resolve your issue as soon as possible, we will immediately reschedule the shipment of the correct product and attach a small gift to express our apology. At the same time, we will also process a refund or exchange for you to reduce your financial burden.
Finally, we apologize again for your shopping experience and thank you for taking the time to give us feedback. We value your opinions and feedback and will work hard to improve our services and processes to better meet the needs of customers.
If you still have any questions or need further help, please feel free to contact us. We will serve you wholeheartedly and work hard to solve your problem.
Sincerely,
WhatGeek Service Team.
Faulty item received, waiting on replacement
Item received was faulty, working with Customer Service to get a replacement. Hopefully will be resolved soon.
27. november 2024
Uopfordret anmeldelse
Good prices but long waiting times.
First of all their prices are good and they offer a nice wide selection of keyboards and other keyboard and computer adjacent things.
I ordered a macropad, and it works great is clearly of a good quality. Be warned though that they ship from China, so it will take time for your order to arrive. Mine took around a month to arrive.
The only issue I had was the time it took to ship my order, their in formation page said a time frame but it took longer than that, so be warned about that, I contacted them about that and they replied very promptly, but just better communication would have been enough, if it's going to take longer to ship an order just let me know.
21. oktober 2024
Uopfordret anmeldelse
Ordered the new Anbernic Rg40xx v…
Ordered the new Anbernic Rg40xx v handheld. Arrived within the 5-15 day delivery time in excellent working condition and with good tracking updates.
31. oktober 2024
Uopfordret anmeldelse
Besvarelse fra WhatGeek
Dear Customer,
Thank you very much for your favorable comments on our Anbernic RG40XX handheld game console!
We are very happy to know that your order arrived smoothly within the estimated delivery time of 5-15 days, and the device is in excellent condition and the logistics tracking information is updated very promptly.
Your satisfaction is our greatest motivation and honor. We have always been committed to providing high-quality products and excellent services, and your positive feedback is the best affirmation of our efforts.
If you have any questions or need further assistance during use, please feel free to contact our customer service team. We are very happy to support you and ensure that your gaming experience is always pleasant.
Thank you again for your trust and support, and look forward to continuing to provide you with more wonderful products and services in the future!
I wish you a happy game!
Sincerely,
Whatgeek Team
The first unit that arrived was faulty
The first unit that arrived was faulty. But after a couple of emails and only a days wait the company shipped out a replacement. Very helpful staff and quick efficient service when dealing with any issues. Would definitely use WhatGeek again.
18. oktober 2024
Uopfordret anmeldelse
Ajazz wireless keyboard
Bought an Ajazz wireless keyboard, item is great, absolutely no issues with it.
Very quick dispatch, and quick responses to communication.
Only point to note is that the item was shipped from overseas, when I presumed the company/stock was UK based. However, shipping was included in the listed price, and I was not charged further taxes, so overall a positive experience.
5. oktober 2024
Uopfordret anmeldelse
Customer service was quick to respond…
Customer service was quick to respond and helpful
10. oktober 2024
Uopfordret anmeldelse
Easy to deal with and helped me out…
Easy to deal with and helped me out when I had an issue with a delivery.
1. oktober 2024
Uopfordret anmeldelse
Faulty retroid pocket 4 pro off this company.
I bought a retroid pocket 4 pro off this site and the screen stopped working within 2 weeks, emailed and messaged them explaining the problem but they refused to listen to my complaints and asked me to sign up to another site to send them video evidence. Sent them a video clearly showing the screen not working and they refused to answer after that and wont help me at all. Checking the reviews on this chinese company they clearly show that their goods are sub standard and have hundreds of compaints. Im now out of pocket to the sum of £220. Do not buy from this company.
20. august 2024
Uopfordret anmeldelse
Besvarelse fra WhatGeek
Dear Customer,
I sincerely apologize for the inconvenience and frustration you experienced with your purchase of the Retroid Pocket 4 Pro.
We strive to provide quality products and excellent customer service, but it is clear that we fell short on this occasion.
Regarding your issue, I am deeply sorry that our initial response did not meet your expectations.
We should have handled your complaint more effectively and efficiently.
Could you provide us with your order number?
I assure you that we take all customer feedback seriously and are constantly working to improve our products and services. Your issue has been escalated to the appropriate team for review and corrective action.
Once again, I apologize for the inconvenience.
Have a great day!
Sincerely,
Whatgeek Service Team
Excellent customer service and overall experience
My order was well packaged and arrived quickly, as it usually does from these guys. They even included some extras I wasn't expecting! (Cases for the Anbernic handhelds I ordered)
I had an issue with one of the devices due to a manufacturer defect, and within hours a replacement had been organised and was on its way, better customer service than most other online retailers. I'm a repeat customer and will certainly continue to be.
27. september 2024
Uopfordret anmeldelse
Sent replacement right away!
Customer service has been so helpful! I received my keyboard and keypad/ calculator (which are gorgeous btw). The keyboard was missing a shift key. They are sending me a whole new keyboard because of it. Super helpful and grateful for them.
18. september 2024
Uopfordret anmeldelse
Great service
I ordered an Anbernic RG40XXV handheld which arrived quite quickly, however unfortunately the device was faulty. Thankfully WhatGeek were quick to resolve this, their customer service were very apologetic and arranged to send me out a replacement immediately at no expense to me.
24. september 2024
Uopfordret anmeldelse
Calculator
When I received my calculator, it did come broken but when emailing the company, they were super helpful, fast, and sent a new one for me! The product it self is so beautiful! Worth the wait :)
16. september 2024
Uopfordret anmeldelse
Such a good company to buy from
Such a good company to buy from , my device was giving issues and they are sending me a replacement free of charge and didn't even ask for the old one back, completely satisfied and happy with the service, quick responses and kind customer service
Definitely recommended
14. september 2024
Uopfordret anmeldelse
I enjoyed the mouse I ordered and i got…
I enjoyed the mouse I ordered and i got it for a competitive price
12. september 2024
Uopfordret anmeldelse
I got the Alice66 in fantasy and it’s…
I got the Alice66 in fantasy and it’s so cute!! Set up was not bad, I’m glad there’s some linked videos on the product page. I have carpels tunnel issues and I hope this helps with my wrist pain! Excited for something ergonomic and cute!!
6. september 2024
Uopfordret anmeldelse
Good store with nice prices
Good store with nice prices. Although there were problems with the product, the support helped to solve it
6. september 2024
Uopfordret anmeldelse
Placed an order and attempted to…
Placed an order and attempted to cancel, got no response and order has been marked as shipped.
They hide that they aren't a UK company despite advertising as one, so there is the possibility of duty and tax.
This is the reason I wanted cancellation but have been ignored.
Reading about not being able to return items without sending back to china is worrying, will be doing a PayPal claim.
23. august 2024
Uopfordret anmeldelse
Besvarelse fra WhatGeek
Hello,
We are very sorry for the inconvenience and trouble caused to you.
We understand your urgent need to cancel the order and deeply regret the miscommunication.
Regarding the return policy, we are always committed to providing flexible and customer-friendly solutions. If the item has been shipped and you decide not to keep it, we are willing to assist in processing the return and explore the most convenient way to return it, including possible local return options.
Please contact us through our customer service channels, and we will handle this matter for you immediately and ensure that your rights are properly resolved.
Looking forward to communicating with you directly and finding a satisfactory solution together. At the same time, thank you for your feedback, which helps us continuously improve our service.
Sincerely,
Whatgeek Service Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.