Worst customer service ever
Worst customer service ever. So hard to exchange or return anything even in store!
25. marts 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
No proper refund policy
I ordered clothes from Sapphire Online and one of the items arrived with a clear colour mismatch compared to what was shown on the website. When I contacted them, they refused to issue a refund and said they would only offer a voucher instead. That’s not acceptable.
What’s worse is that their website doesn’t clearly provide a proper refund process at all. You only find out after there’s a problem. Very disappointing experience and poor customer service. I won’t be ordering again.
7. januar 2026
Uopfordret anmeldelse
Save yourself any hassle and DO NOT…
Save yourself any hassle and DO NOT order from these guys at all. No where in their item page does it say sale items non refundable or exchangeable.
The quality is not good and just awful company. I’ll just keep shopping at Khaadi.
5. juli 2025
Uopfordret anmeldelse
They don’t refund your refurns
I placed two orders I was happy with one but decided to return the other. I returned my parcel & they received back in two days but didn’t have the audacity to let me know they had received my return back at their warehouse. Well over two weeks later I had to contact them as I still had no refund status or even an email to confirm they received it, I only found out they had received it back through my Royal Mail tracking. I then rang them on multiple occasions to which they told me I would receive my refund and told me it would reach my bank account on the on the 29th of April and I still didn’t receive my money back then they told me I would get it on the 30th. On the 29th they also sent me an email saying would need to wait for them to process the refund and wait 2-3 days for the refund. It is now the 3rd of May and I still haven’t received my refund. This company steal your money and tell you a pack of lies. I will now need to take further action to try and get this money back. Do not buy from this fraudulent company!!!!
29. april 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.