Uk Mammotion Anmeldelser 

Ich bin sehr zufrieden mit dem Ergebnis des Roboters

After some initial delivery issues, a product of their success with there staff being simply overwhelmed, I tested their customer support to the maximum and they exceeded my expectations with their courteous and timely responses. I purchased the Yuka mini 600 and without a lie it is one of the best purchases I have ever made. Being of an age that mowing a 300m2 garden can become tedious, the Yuka was super simple to setup and map my 3 zones...I hate to tell Mammotion but I didn't even need to watch their video guides once, the hardware and software is so intuitive. It has successfully mowed my garden 3 times now with zero issues. Happy customer!

The new mower works well and mows a steep hillside that I can't mow by myself anymore and when I needed help their support answered all my questions.

Very timely response and repair
The support team reviewed my logs even though the robot was in hibernation and approved the shipment to the repair facility to address the left motor issue. After return, they followed up a number of times to ensure the robot was ready for the mowing season. I'm extremely satisfied with the support team.

After much research I brought a Luba 2 5000 late summer 2024.
My garden is mainly reclaimed grazing land so the grass is coarse and fast growing the land is uneven with steep banks, lots of trees and tree stumps a pond and even a small orchard to contend with. I decided that if the mower could handle 75% of the area then it had lived up to its adverts and I would be happy. It not only does 95% of the grass but it does it better than I did.
I've found it pays to invest some time up front and research the RTK and charging station positioning (there are apps to help check GPS coverage) Think also about cut height and pattern and divide your areas and tasks up accordingly. I also follow it round on the first time cut of the perimeter just to check it's interpreted the mapping correctly (it can sometime handle turns in slightly unexpected ways) and adjust the area mapping if need be.
So mower performance for me is brilliant.

Now came the next test. Mammotion support

I got the Luba out of winter storage and got everything setup to do it's season cut and there was an issue with the charging station. It charged but no lights and no IR so the mower couldn't dock itself.
I contacted Mammotion via the in app support chat. Had a real time conversation with a frontline support staff in a matter of minutes. She was great took lots of details and passed my problem onto tech. I was emailed within a couple of days by a techie called Echo who remained my point of contact there after (good). It was agreed that there was a power problem and as a first step a new charging adapter was sent out and arrived with days. We were unsure if the new adapter actually fixed it or if the station resolved itself either way everything is working again so there is no more for support to do.
I was very happy with the support I received it was knowledgeable and courteous. the techie took ownership of the problem and set out to solve it.
A big thank you to Echo for the help.

In conclusion.
The Luba 2 is not a cheap investment but I have not regretted it at all. I am very happy with the mower and the support. My friends who have seem the lawns are now looking at Mammotion as well.

Support is realy great, very easy installation, the App is easy too handle, you can also move the unite with the App like an RC Car. The Installation was very fast. My green area is 2500m², it mows that without any problems, even the steep slope. The mower mows very precisely to the boundaries.

Finally I received the correct power adaptor with 25 volts output.
Mine who was already changed last year but with a 29.9 volts output, generated a error when charging.
But I wait almost 8 months (included winter...) to be
exchanged and finally all is working correctly.

Luba 2 has to be one of the best investments I’ve made, great piece of technology that makes my life so easy. Had one slight issue with a faulty power supply after winter hibernation but after identifying the issue Mammotion support were great and had a new one sent out in only a few days. Would 100% recommend Luba to anyone looking for a robot lawnmower

Had a fault with the mamotion charger, which was a bit disappointing as it was only 6 months old. But customer service was excellent, and replaced it foc. It was simple to create a ticket and share videos etc of the fault with them, and no-hassle replacement made it quite simple.

As a techno-phobe, I was concerned I might struggle to set up the robot mower and get it working. It turned out to be no problem. Excellent installation instructions and very helpful short videos on Youtube sent to me by Mammotion. The antennae works very well both on the pole provided but best on the wall mount as it is now, so it is out of the way and fixed. Every time you re-locate the antenna otherwise, you have to re-map the mowing area(s). Mapping, zoning and using the App is simple and intuitive. I also bought the neat 'garage' to protect my Luba from the elements when not working. Ten days in and I am delighted with the robot. 5,000 sq/m of grass cut with relentless effort. On this evidence, my grass cutting life over the summer will be transformed. Congrats on a great product.

I wanted to share the great experience with Mammotion support for the problem I had with my Yuka.
A few weeks ago I reinstalled the robot for the start of the season and I noticed that the charging station was no longer powered.
I contacted support and after some checks, the support center sent me a new charging station.
Everything was resolved, and I am happy with the support of Mammotion products.

People answered the phone and walked me over the issues and helped get the replace RTK by fed-ex shipping and the new RTK works great

The help via email was helpful and I was eventually able to regain access to my account. The Luba2 is an excellent product but the menus within the app could be a bit more intuitive

I recently preordered the new Luba Mini AWD, and I couldn’t be more pleased with my experience. The order arrived even faster than expected, and the setup process was incredibly smooth and hassle-free. I’m beyond excited to start using this amazing piece of technology!

I also have to highlight the exceptional support from the Mammotion team. They respond quickly to any questions, and it’s clear that they genuinely care about their customers.

So far, everything has been a perfect 10 out of 10!

In case of issues, the best way to reach support is via the in-app chat—my two inquiries were resolved within about 30 minutes. Getting spare parts is no problem at all, and I consider the support to be on a high level.
I am highly satisfied with the Luba 2 (2024). No major failures so far. The mowing deck tends to clog relatively quickly with wet grass, so a quick clean once a week is recommended. The software is well thought out, though there are some minor translation issues. Both the robot and the RTK station have never failed on me.
From my perspective, I am very satisfied and can highly recommend Mammotion.

Great product, very easy to setup and use. My grass has never looked better. Good customer service and support

I've just purchased the new Mammotion Garage Standard for my Luba 2.

It was extremely easy to assemble and install.

As well as protecting my Luba 2 it is very attractive and a great addition to the Mammotion range.

Bob Clift, UK

I have had robot lawn mowers for nearly a decade but the Luba2 AWD 5000 mower is by far the best mower I have owned and used. A year into my ownership I can only say wow! Easy to set up and does a remarkably good job. People are surprised when I tell them my lawn is mowed by a robot, it looks so good, like a cylinder mower finish. The product is easy to set up and just works, I have had it sitting for past 3 months over winter and then straight back to work without missing a beat, I can't fault it.

Great mower, works very well and regular software updates means it keeps getting better. We have a very steep slope and it copes with it easily. We did have a sensor fail but Mammotion sent a replacement unit. I would recommend!

After some early teething problems that the Mammotion team cleared up, my Luba 2, "Mek-Quake" has consistently mowed my lawn every other day for many months.
It deals well with obstructions, in the form of swings, slides, garden furniture and the odd twig or branch from surrounding trees.
Mek-Quake consistently finds his charging station without issue and has avoided the pond on every outing!
Overall I am very happy with the mower and would happily recommend anyone to purchase a Luba 2