At first the customer service people weren’t as knowledgable as the advisor I finally got. He identified the part that I needed to replace on my Mammotion Luba 2 AWD 5000 x. He also clarified that I... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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I’ve had my Luba robot mower for nearly 2 years, when I broke it last year the customer service was fantastic, repaired and returned at no cost in an about 10 days. Recently I was having a Wi-Fi issue... Se mere
Paid for a Luba mini 2 amd. When trying to set it up there was an issue with getting the unit to connect with the app. After hours, and I mean hours, with customer service/ technical, it became... Se mere
Bought a Luba mini AWD 1500. Worked well for 2 weeks, then they updated the software, since then it simply does not work, tried the help centre chat several times, they keep telling us that we are a... Se mere
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I recently bought the Mammotion Luba 2…
I recently bought the Mammotion Luba 2 3000 from Mower Magic in the UK. I am very pleased with the robot mower. It really is an excellent device for a one-acre garden. It gets stuck and confused occasionally, but in general, it does an excellent job. The app is comprehensive but a little confusing. The weakest part of the product is the 4G iNavi system, which simply doesn't work for whatever reason. It is a hopelessly ineffective aspect of the product. I'm sure they are working to try to improve it, but it fundamentally does not work in the UK. But overall, unless you rely heavily on the 4G capability for the actual functioning of the robot, which fortunately I do not. It's an excellent labour-saving device. I strongly recommend buying through Mower Magic; their customer service is excellent and significantly better than dealing directly with Mommotion themselves. I would highly recommend anyone buy from Mower Magic, the official dealer, and not Mommotion. All in all, I have to strongly recommend this device after three months of usage.
Excellent mowing so far…
Having tried a number of other robot mowers, including Stihl and Kress, the Luba 2 AWD 800 was my last attempt before giving up on the idea. I have a complicated garden, where different areas of grass are connected by large sections of 20mm gravel. All of the other robots I tried, could not travel over the gravel, but the Luba 2 AWD handles it with ease.
I did have some initial teething issues with the set up, as I tried working mine off the iNavi system instead of the RTK. Frustratingly, this was extremely unreliable and the Luba 2 kept losing its location. Following some advice online from Mammotion, I installed the RTK, and so far it seems to be working really well.
I would highly recommend the Luba 2 AWD, especially if you have areas of gravel that you need to transit.
Good customer service and was able to…
Good customer service and was able to compromise effectively.
It works superb
It works superb! Mapping the area is easy the robot then cuts the grass while you lounge in a chair with a drink.
The instructions for which location / tracking service to use are confusing as is that for a non cutting channel. However these are forgiveable. While phone support is a call to Germany the support was professional. Later found you can email them to
Direct service is horrific
Mammotion direct can’t get any worse, I can’t stress enough not to buy direct as customer service is terrible, they agree to help them ghost you as you don’t hear back, then you never get the same person so communicate is non existent, faulty 3000x mower 1 day old bricked after 2 hrs use. Took 4 weeks to get them to collect and then had to take e legal action to get my money back. Trust what you read about customer service being very bad as it’s true. Save yourself the stress and buy elsewhere.
Great Support team
This is the second week of having LUBA MINI. So far, I have been very pleased with the product.
Initially, I had some issues with the setup. The support team have been very responsive, polite, and helpful.
Would I recommend this product? definitely yes
A Great Addition to Our Garden!
I bought the Yuka Mini as a birthday gift for my husband, and it’s turned out to be a fantastic purchase. It arrived just as Spring was starting, and we’ve been using it ever since. It lives out in the garden and keeps the lawn beautifully trimmed with very little effort on our part.
One of my favourite things is how neat and precise the lawn looks after it’s been around – the straight lines it leaves behind are so satisfying! The grass itself looks greener and so much healthier since we started using it. It’s really made a difference to the overall appearance of the garden.
We’re looking forward to spending the Summer out there with the kids splashing in the paddling pool – and thanks to the Yuka Mini, the garden is looking its best.
The Luba mower is the best piece of kit…
The Luba mower is the best piece of kit I have ever bought! It saves me 6.5 hours of manual grass cutting every 2 weeks. Brilliant with great customer support too!
I’ve had my Luba robot mower for nearly…2 years
I’ve had my Luba robot mower for nearly 2 years, when I broke it last year the customer service was fantastic, repaired and returned at no cost in an about 10 days. Recently I was having a Wi-Fi issue, again customer service took a remote look and fixed the issue. Just short of an acre of lovely striped lawns, cannot recommend more highly
Mammotion Yuka Mini 600
I recently bought the Mammotion Yuka mini 600 after doing a number of weeks research into different mowers. The key thing that sold the mower to me more than anything was that no perimeter wires were required. The other feature I was interested in was that you didn't have to use the RTK station and it would work using the built in mobile sim card, called iNavi NetRTK. Having owned the mower now for a month, and used both the RTK and iNavi options, both work as well as each other. Until the end of 2025, the iNavi is a free service. After that, it's a reasonably priced subscription you need to pay for. But again, this is optional as you can choose to just use the RTK base station instead.
It was easy to assemble the base station and charging dock, and using the app to connect to the mower was straightforward. I did have some difficulties with connecting it to my WiFi, so had to move the base station and mower to a better signal area. Once connected, it needed a firmware upgrade. I had a few issues here too, but I realised it was my problem as my PiHole DNS and AdBlocker were blocking some communication. Once that was sorted, the mower updated without issue. I've since created an allow rule to ensure any comms isn't blocked from the IP of the mower.
It took about 15 minutes to map the front and back lawn. Once both lawns were mapped, creating a channel between them was simple.
The performance of the mower is great. I've just been using the defaults on the app, but have tried the checkerboard option once. That took a lot longer to cut but did a good job. Once the middle of the lawn has been cut, it then does the perimeter. There are lots of mowing options available via the app and you can also do lawn art too!
My lawn (front and back) is less than 150m2, so you might say, why get a robotic mower at all? For me, it's all about saving time that I can then spend with my family. I also don't like mowing at the best of times, so I'm using technology to give me time back and make my life easier!
Just to add, contact with Mammotion support has been very easy, and they have always provided quality support. Never had any issues with them.
Overall, if you decide to buy this mower, you won't be disappointed.
Excellent customer service and loving…
Excellent customer service and loving my Yuka mini. My lawn looks the best is has looked in years.
Great Mammotion YUKA Mini
Bought after a recommendation from a friend. Great features. Works well.
A league above the rest
After buying other robot mowers Mammotion sets the standard with its advance technology and intelligence it is a step above the rest.
Easy to setup, easy to use app and perfect grad cutting every time.
Can’t fault the product or service.
Très content de mon achat sur ce site.
Très content de mon achat sur ce site.
Le robot est parfait.
Terrible customer service
Terrible customer service. Delivery time is not what is stated. This company has no idea how to treat customers.
Website claims 2-5 Business days. It's now 14 and counting.
Website claims 2-5 Business days. After 14 working days, it still hasn't dispatched. Order ID M6537UK
This is the SECOND system I've purchased from them, and the other one was similarly slow... It just isn't honest to keep these times on the website when delivery is so consistently slow.
Big picture on the product: Decent, but software is rough round the edges. It's good enough to want to buy a second one - but:
- It is unreliable at returning to work mid-job after a re-charge. Sometimes it does, sometimes it just stays on the charger
- The App has potential, but is just a bit "rough" and lacking robust testing and polish. I'm a software engineer and have a sense what's going on behind the scenes (notably the app waiting for the Robot to send/share data thorough the internet), but the quality of UI and handling of this latency is poorly thought out and executed. Hopefully this will improve over time - it just needs a bit of thorough testing and effort
- There's no ability to import your own lawn art graphics, or request "square of 10x2m" or similar, which would be VERY useful. I think it might be possible to hack the API to achieve this, but it's weak that it's still not possible when they've been doing mowers for years.
Bottom line - it's "OK", and I'd like to love it - but I'd wait until the company is doing a better job before purchasing. There are others suppliers of RTK Lawn Robots out there, who, with hindsight, might just be a bit slicker.
Poor support
Ordered and paid for a Luba2 5000x on the 27th March, categorised as “in stock”, to be delivered between 3&5 business days. No sign or communication in first week, eventually made contact via Chat and was reassured that I would receive it in another week. Still no sign of it, received an email recently suggesting issues with my address but would receive by the end of April. Tried several times to contact via chat but timed out awaiting expert. Purchase experience very poor to date.
So a recent update. Have received now received the mower. Setup and running well, no complaints on its ability or performance. Indeed it’s exceptional on slopes.
Mammotion need to work on their customer service, their product is very good so far.
Loving the Luba Mini 800
I 'pre-ordered' the Luba Mini 800, expecting delivery by the end of March. After a couple of hiccoughs - plainly due to the huge demand for these units - Mammotion's customer services exceeded my expectations and pulled out all the stops to ensure I received my unit as promised. I have been very impressed by their responsiveness and courtesy. The unit arrived well packaged and is very solid and well built. It was easier to set up than I had expected - a solid wifi connection is not essential.
I bought it to replace a Worx robot, which requires a perimeter wire. So far, I have been very impressed with the functionality and performance of the Luba. Perfect, clean, straight lines every time, no getting stuck, no running over the dog toys, and it finds its way back to the charging station without any issues. Great.
The Yuka is a good well made product
The Yuka is a good well made product, and makes a good job of cutting grass. Nice striped lawn👍
Customer support was helpful
À l’écoute des clients
Les échanges avec le service clients sont fluides , équipe très à l’écoute et réactive.
Le modèle reçu Luba mini est arrivé conforme . Très bonne conception . Merci
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