I ordered an in-stock sofa TWO WEEKS ago from the Jonathan Adler website and have yet to receive any confirmation of a delivery date despite multiple calls and emails. I continually get vague answers... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I discovered this brand through their amazing shop on Sloane Avenue near South Kensington station. Their range of quirky, well-made homewares, decorative items, art and furniture are second to none an... Se mere
Avoid, horrible customer service. We bought an item that turns out is unusable in the UK as an integral part is banned in the UK. Contacted their customer service who initially responded with a vague... Se mere
Ordered something that didn't arrive, payment taken and no response from customer service you can't phone them, they have a chat bot, only its not really a chat bot, it's just an interface to emai... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
1,7
Dårlig
43 anmeldelser
Ingen anmeldelsesinvitationer registreret
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Designing beautiful furniture isn't…
Designing beautiful furniture isn't everything. Service matters!
I hadn't heard of Jonathan Adler until my girlfriend told me. She wanted to buy their Talitha Credenze. So we bought it for appx USD$ 3,600. We also bought one of their medium size bowls, in blue. When it arrived it wasn't blue, it was teal.
We called them and they told us that it was final sale, but they will let us exchange it for something else or give us a store credit. They sent us an email will all the details.
We packed it exactly how they asked will exactly all the details they gave us and paid postage and returned it. For some reason, they refused the parcel and returned it to us and USPS charged us over $25 to accept the parcel.
I called JA and spoke with a very nice lady, and she looked into it and said she could see that it was refused, but had no idea why. She asked me to send an email with a picture of the box. I did it right away.
Nest day we received an email with a return label. This infuriated me. What about the $25 we paid to accept the parcel because of their incompetence? We exchanged numerous email and each of their responses were argumentative. Hello....we just spent almost $4,000 to buy 1 piece of furniture, we are not lying about the $25. Its not about the money, its about the principle.
They asked for the receipt, but unfortunately USPS hadn't given any receipt. And according to JA, since we don't have the receipt, we are apparently lying about the $25. Well....good on them for providing such amazing service. Small claims court it is....because its about the principle and I can't let them get away with this.
8. april 2019
Uopfordret anmeldelse
Arrogant with poor customer service
Beautiful items don’t need to be sold with arrogance. Dealing with customer services was a very poor experience. Smaller items you can take away are fine however have caution ordering larger items. The UK store sells the same items in £sterling at the same rate as the US Stores sell in $dollars. The US site. Has a huge markup added to the U.K. huge markup = poor value for money. Then to have poor customer service claiming you must buy today or prices go up I believe is bullying. on top of this go elsewhere.
20. oktober 2017
Uopfordret anmeldelse
Beautiful objects and furniture
I discovered this brand through their amazing shop on Sloane Avenue near South Kensington station. Their range of quirky, well-made homewares, decorative items, art and furniture are second to none and their staff are polite and helpful. I pretty much buy all my presents here. Their online service is excellent too, with frequent 20% off weekends.
14. juli 2015
Uopfordret anmeldelse
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