Quick personal customer service. Real people reply and sort out any issues. Really helpful solving issues with the delivery company Yodel who left my PLA outside at the wrong place and use chatbots... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They are using the wrong postage service! I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were b... Se mere
Virksomheden har svaret
The product was well packed and distributed very quickly. Unfortunately, they use Yodel to deliver and that really ruined the experience. Yodel left the whole package (Centauri Carbon printer with Fi... Se mere
I’m really impressed with my Elegoo 3D printer. The print quality is excellent, especially for the price, and the setup was much easier than I expected. It’s been very reliable, and I love how consis... Se mere
Virksomhedsoplysninger
- Elektronikbutik
- Butik med elektronikreservedele og -komponenter
- Udstyrsleverandør
- Kunsthåndværk
- Printer- og scannerbutik
Skrevet af virksomheden
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Kontaktoplysninger
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, Kina
- info@elegoo.com
- uk.elegoo.com
4,4
Fremragende
537 anmeldelser
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Packaging was excellent secure fast…
Packaging was excellent secure fast delivery loved the printer and the quality price was excellent from black Friday deal
2. december 2025
Great price and a superb device for price point
I bought this Centauri Carbon as a second printer as the price was just so good. Well it's now in prime position and is far superior to my Flashforge Adv pro.
Out of the box it was up and running in seconds - flawless prints that simply blow the other printer out of the water.
Great build qulaity and superb 1st layers - some stunning prints without any real tweaks.
I am considering buying another as it's simply great value for money.
17. november 2025
I have not received my order
I have not received my order, a Neptune 4 PLus 3D printer.
I also purchased the worry free purchase for an extra £5.19 so that "Seal" would handle any delivery problems
They are terrible. The live chat doesnt work as needed. They prompt me with a button that should allow me to request a refund. The button does nothing and I'm in a loop where the live agent is telling me they have refreshed the form and it should work.
I have had no updates from the vendor or the carrier or seal. Complete load of dog log.
Elegoo gave a response below saying they resolved the issue. They did not.
I took to social media and got Seal to reimburse me and then I ordered from Amazon and my order arrived within 2 days.
20. november 2025
Besvarelse fra ELEGOO UK Store
Dear customer,
Thank you for leaving the feedback and letting us know the problem. Fortunately, we got communicated and finally resolved the issue. Appreciate your cooperation and patience.
We will always try our best to improve our product and service.
Once again, we are sincerely sorry for all the inconvenience caused to you by this order. If you have any other questions, please feel free to contact us.
Best regards,
ELEGOO Team
Bought as a gift
Bought as a gift, but delivery was very quick and there were regular delivery updates- very happy with service
30. november 2025
Delivery was prompt and tracking was useful.
I finally decided to tak ethe plunge and order a Mars 5 printer and cure station plus 1Kg of water washable resin.
The delivery came earlier than I expected. I was able to track the parcels easily. Yodel's tracking was easy to use.
Well done ELEGOO!
This is a Christmas present, so I am not allowed (!) to actually use it until then. However, I unpacked the boxes to ensure everything was there. It was.
The packaging is strong and protected all the items well.
I like the fact that ELEGOO recommend that you keep the packaging for 30 days, in case of the need to return anything, if faulty.
30. november 2025
Quick dispatch, great products.
Ordered a few times from here and they always dispatch very quickly. The pro filament range has been great so far after going through a number of filament reels and using different materials.
1. december 2025
Absolutely excellent
Absolutely excellent! Quickly delivered and amazingly packaged!
29. november 2025
Great Customer Service
Without any explanation, the delivery company returned 1 of 2 parcels back to Elegoo. The response from Elegoo customer support was quick, and the parcel was re-despatched the very next day. Can't say anything about the goods, but the customer service deserves 5*
30. november 2025
The equipment is high quality and value…
The equipment is high quality and value for money and worth every penny. Easy to use and being self calibrating make it very easy to use. Would certainly recommend it.
29. november 2025
worked well with default settings…
worked well with default settings straight out of the box !
10. november 2025
Arrived quickly
Arrived quickly, very easy to set up. Printing within half an hour. No hassle at all.
28. november 2025
The lego that was supposed to arrive…
The lego that was supposed to arrive didn't arrive, it was written that it would arrive later, it wasn't paid, the money was debited from my account
28. november 2025
Besvarelse fra ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
Please be advised that your order is not related to Lego toys.
If you have any other problem, you can contact us at info@elegoo.com to solve.
Best regards,
ELEGOO Team
Easy set up and great prints
Easy set up and great prints. Was recommended to buy one by people who work with 3D printers and can say I've been impressed
30. september 2025
second Mars 5 Ultra
This is my second Mars 5 Ultra 9k and I am very pleased with it. It worked straight from the box. There is nothing wrong with first one but I need to batch print chassis for 009 model railways so buying a second one on black Friday was too good an opportunity to pass. It also gives me flexibility to try different resins.
28. november 2025
mars 5 ultra rocks
Super fast delivery and very well package. The printer it's self is amazing as it fit's nicely into the space i have. Also no messing about with leveling or heavy build plate which is a blessing. Prints like a dream. Overall a+
28. november 2025
Great printer
Great printer. Very big ! My first 3D printer an I’m not disappointed. It does take a bit of time calibrating. I recommend doing the whole process twice or maybe 3 times when you first set up as this is crucial for good prints. After that my prints are amazing.
28. november 2025
No matter what I order
No matter what I order, I receive it on time in excellent condition. Their products are good for me, and they are doing the job perfectly.
27. november 2025
All OK.
All OK.
Delivery really quick and in perfect condition. Devices working fine.
27. november 2025
Good clear communications
Good clear communications, quick delivery arrived safely and as expected.
26. november 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.