Ublinds Australia Anmeldelser 

This order was paid upfront with half as required. The fitters were in experienced and dishonest. One was particularly abusive and was sent off my property.
This was after they split my patio pole and tried to hide evidence.
It was in my own time I had to chase around and find a qualified builder to repair slit post. I had to pay upfront of course and whait to be reimbursed. This dragged on for months until October.
I found the project manager knew very little about how to source a qualified bulider as this was important with compliance to my building insurance.
I wouldn't recommend this company.
My most recent painful experience and such grief dealing with UBlinds.

Ublinds is definitly the most dishonest company I have dealt with in my life. Besides false promises and lies from Sally, the customer service manager in QLD, the directors, specifically Chris Ralph, has no intention to rectify any wrong-doing during a 7 months process. After my case has been handed over to him finally after 6 months of requesting that and stipulating all the issues encountered, his response was: We take these issues Extremely Seriously and Will Not Hesitate to take Necessary Action to Defend our Reputation from Solicitous and Defamatory Comments."

Please see varous reviews about Chris, Sally and UBlinds on the internet BEFORE you engage with buying any product from them. Please also be aware there are undertakings with the ACCC lodged previously about their misleading conduct.

In summary, over an exhausting period of 7 months, I have recieved many faulty products which took up to 8 weeks to replace everytime, incorrect products, bad quality products, extremely bad customer service once the order was placed, false promises and extremely long periods to respond to issues which had to be chased constantly.

Good luck to you if you choose to deal with this company as there are many warnings online against this company.

This would have to be the worst Blind company in Australia.
Back in 2020 we had 3 outdoor blinds installed and next to those blinds was to be a motorised large awning.
We were told after the initial 3 blinds were installed that the awning blind/material was out of stock or discontinued……we paid over $2,000 for deposit and even though the owner phoned us to send a refund. They never have.
We have emails confirming everything and will post names later.
We did like the woman we talked to with this matter about cancelling the order….she turned around and said…”you can’t cancel”…… some damn company they are….any of our friends that ask about blinds/awning etc we certainly would not recommend these crooks 👍

Venetian blinds were delivered and installed with a large glaringly obvious gap at the top. The gap cannot be closed without creating a gap at the bottom. Even then there is a gap at both ends. Definitely not ‘normal’, despite what this company tries to pass off. The operations manager as well as the owners were contacted but refused to do anything to fix the problem. Stear well clear of this company. Very unprofessional. They are not members of any relevant industry association. Only deal with those who are.

Read reviews before you contract this company to undertake work!

Untrustworthy operator and unsafe installation - BEWARE!

Purchased two outdoor motorized blinds with a 50% deposit. Delivery and installation ran very late but this was not a concern.

When installation took place there was multiple issues:
1. One of the blinds was not functional
2. Flashing to outside was not complete
3. Cover fell off during operation, could have killed a child if under it
4. Remotes programmed incorrectly
5. Blinds not square to surrounds & large gaps
6. One concrete screw on each end holding very heavy blind
7. Inside blind covers cut too short & not secured
8. Brackets not fixed securely in place
9. Poor workmanship
10. Very dangerous as cover fell as per video stills below

There appears to be no documentation or attention to:
- staff training
- quality control
- follow up service
- safety on site or in finished product

The installer agreed to come back within a week and repair/ finalize. Unfortunately my wife felt bullied by the installer and paid the full amount of the balance of the invoice (on his insistence) which was obviously a mistake.

Why is their policy payment in full before completion?
Read their reviews, it's the only way they ensure they'll be paid for their pattern of conducting incomplete and poor quality work.

Since final payment was made we have been communicating with sales person "Jodie" around rectification and finishing however have not been successful in having rectification made or a timeline to complete.

The outcome is the company has been paid in full for a product that has not been finished and one of the blinds is not functional and dangerous to operate. My advice to others is look for a credible operator but if you do choose this company hold back 50% payment until job is satisfactorily complete.

I will be finding an alternate supplier to rectify the works undertaken and will take legal action to recover the costs.

Footnote: got a call from Director Chris after my review who said he will not be repairing due to my review and will see me in court - LOL. I'm guessing "see you in court" would be a regular occurrence for this company. Chris did not question my concerns over quality or safety, his response leads me to assume these types of complaints are normal.

Contacted this company in November 2020.. took my deposit did not get my blinds until late January of this year. they have forever been broken and not installed properly.. from the management to the owners to the installers including the state manager are all disgusting to deal with.

Misleading and quiet Diseptive.

We now are heading to court as they are refussing to attend for the 7th time in less than seven months

A disgusting culture that shortly can't last. Your company, your people and you are all predictable.

This company from the top to the bottom lacks any honesty and integrity. Formally Premier Blinds, they have changed names in likely to protect their past but the poison hasn't stopped dripping from the top. I've had a 12 month battle putting up with faults, unsuccessful installations, poor management, poor planning, horrible customer service, to end up with an installation that is not fit for purpose and now they are threatening to sue me! Oh the irony.. Please keep an eye out for what their new name will be once this entity gets too tarnished as well. Cowboys to be avoided at all costs. Absolutely disgraceful and the ACCC should immediately consider suspending Chris Ralph from ever being a director of another company again.

WARNING: DO NOT BUY BLINDS FROM THIS COMPANY

I took U Blinds Australia to NSW Civil & Administrative Tribunal and the tribunal found:

“that the blinds are not of merchantable quality, and are not fit for the purpose for which they were supplied. The Tribunal is satisfied that the failure to comply with the consumer guarantees is a major failure, because a reasonable consumer would not have purchased the blinds if they knew that they would continually break and need ongoing repairs.”

I have also had a judgement/order registered in the Local Court against U Blinds, which is still outstanding.

In my experience U blinds, and in particular the director Mr C Ralph, has demonstrated a total lack of compliance with their contractual arrangements, warranty conditions and consumer law. The company has an appalling attitude towards its responsibilities under consumer law and a total disregard for the rights of its customers. U Blinds have ignored both the Tribunal and the judgement, which shows their utter contempt for the law and the rights of the customer. Avoid using this company!!