Tuner Depot Anmeldelser 101

One part to forever to get and I paid for extra shipping to get it here

Do not use this company! I purchased a kit and was told it would come with programs installed. It did not! Had problems getting program to install. I called, emailed multiple times for assistance for 2 days. They never contacted me and still haven't. My truck was in limp mode. I paid this company $1198.79 for the product it has cost me another $1350 to get truck going from a legit dealer that said they screwed me. Dealer said it would be a easy fix if they would assist. DO NOT USE TUNER DEPOT !!

As described. Quick delivery

Multiple parts arrived damaged or bent, a few items were never shipped and had to reach out to the company for them to ship them and issues with downloading tunes; also had to reach out to the company to get help with that having them send me the tunes directly instead of going through all sorts of loop holes which eventually did work but made the process a lot harder than it should’ve been. Paying over $200 for a egr delete kit you’d expect to get higher quality parts or maybe new hardware but that’s not included you’d also expect to receive gaskets or maybe a ram valve delete tube but nope, you won’t get those either. Save your money on the egr delete kit and buy it from a better company for cheaper. Learned my mistakes and will definitely buy from a different company in the future!

Easy to install, vast improvement.

The product is exactly as described. Customer service was extremely fast and very helpful. I highly recommend this product! These guys are great!

Everything went wrong. Nothing went right. Timeframe was extremely long to receive parts. Lots of excuses on why. When I actually got everything. The exhaust pipe was not long enough. I had to make my own coolant hose. The one sent was short. The instructions were incorrect. The last box I received was empty. I still don’t know what was supposed to be in it. I got a piece that said the contents may have been separated from this box.

Always a pleasure dealing with your company

Easy to install!

I received my package but havent installed it yet,Im waiting to get my other stuff to install everything at once

I have already laid out my experiences and deficiencies. Read my past reviews. Once again not impressed or an advocate of your business at this time.

One star is generous. Got all of my equipment in a relatively small amount of time. A little over a week. Seems more like a dollar general kind of company. At 1st glance they seem legit
They sent me the wrong exhaust. When contacted they got my vin which they already had. They said it should fit however Delete Depot had the same specs with the right exhaust. They said it was my responsibility to make sure it was the right exhaust. That’s what I paid 2200.00 for. You are supposed to be the expert. Basically they just buy everything and up charge the customer with no accountability. I even offered to purchase what I needed. Horrible company

every single piece of of the exhaust was bent in both ends i was missing two clamps and one broke

My EGR delete pipe was delivered to me with many blemishes that affected the appearance and the inability to function properly. I emailed them, and they told me to install it anyways and if it didn’t function properly they would send me a new one. Installing this EGR pipe is not an easy job on a Ford 6.4 diesel. I asked them if I could return it, but Tuner Depot ignored all my requests. Not a happy customer .

I ordered a Mini Max Tuner and wanted to return it . They told me I would be charged a large restock fee and return label fee. A rip off. Beware of ordering. The MiniMax Tuner see info below:
The original H&S Performance company, which manufactured the popular Mini Maxx diesel tuners, went out of business over a decade ago (around 2013-2014) following EPA enforcement regarding emission tampering. While original units exist, they are no longer supported, and new products sold as "Mini Maxx V2" are considered Chinese copies or different entities.
Original H&S Mini Maxx: Defunct since ~2013.
Mini Maxx V2/Clones: Marketed online, but often labeled as non-authorized, "scams," or simply older, unsupported technology rebranded.
Support: No official manufacturer support exists. Used units are often VIN-locked and require specific procedures to unlock.
It is highly advised to exercise caution if considering purchasing these units, as they often lack authorized support or warranties.
Are you having issues with an existing tuner, or were you looking to buy a new one?
I have yet to hear what exactly return charge is!

Customer service was fantastic

Received everything on time, ONLY FYI, if you order the full exhaust like I did down back they DO NOT INCLUDE THE FLANGE. So heads up.
Otherwise great experience

Parts were great and instructions were helpful. Shopping was faster than expected!

Stay away these people LIE and are unresponsive once they get your money stay far away

we have used tuner depot for a while, this time they never mentioned that the truck would have to be fully repaired prior to removing the def system, only after we paid, nowhere on the site does it say this, so im out another $3500 to fix my truck then i can remove the def and throw away the brand new parts, no thanks, our business in concluded