Really helpful and understanding I contacted Tulo Energy because I was struggling to manage the timing of my household payments and asked if my Direct Debit could be moved to the 28th of each m... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It was sort of easy to get in touch with Tulo (but why I had to log on twice???), and I did not wait too long. The operator Gemma was very clear, and it's not her fault if the provider offer such... Se mere
I requested to change my direct debit payment date via Web chat and within a couple of hours received an email confirming my request I find that Tulu energy do all they can to keep energy prices dow... Se mere
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Kontaktoplysninger
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Storbritannien
- 0333 0165 542
- help@tulo.energy
- tulo.energy
4,6
Fremragende
840 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thankyou Gemma
not being able to access the account for no good reason was a big nuisance, but a lady called Gemma helped to sort it out, as AI did not have a clue.
18. august 2025
Uopfordret anmeldelse
Tulo Energy Rock. Best energy customer service ever!!!!
This company has to have the best customer service in the energy industry.
The response time is amazing.
They keep you up to date with everything without being asked.
I had an issue with the smart meter from a previous company(that had been on going for 10 months) & these guys and girls have sorted it within a few days.
Keep up the amazing work that you are doing.
Tulo Energy rock 👏👏👏
18. august 2025
Uopfordret anmeldelse
Credit Score 632 on TranUnion but still rejected my application
My Lloyds bank shows me that my credit score is 632 on TransUnion which is rated as "Excellent" but they simply don't allow me to switch to them since my application failed their credit check process (They use TransUnion for that). I've been paying all my bills and council tax on time and got a proper job for the last 3 years. It's unbelievable that they don't want me to join them as their customer. What a joke
15. august 2025
Uopfordret anmeldelse
Arrogant rubbish service
Made the bad decision to sign up with these muppets - can't be bothered to explain, take my word that the outstanding arrogance of their awful customer service will certainly lead you to regret signing up with them.
14. august 2025
Uopfordret anmeldelse
Recent switch to Tulo
Recently switched to Tulo using a price comparison website. Everything was done efficiently with minimal effort on my end. The only thing I needed to do was change the direct debit date from the one I was automatically given. This was easy to do using the online chat.
13. august 2025
Uopfordret anmeldelse
Excellent customer service/ Easy to communicate
Very professional and quick response to changes.
Excellent customer service. Great company making sure everything not only looks right but is also right.
Website and app need to improved.
4. august 2025
Uopfordret anmeldelse
Great company
Great company to deal with, very professional and quick to deal with required changes. Prices as cheap as any one else and good service
5. august 2025
Uopfordret anmeldelse
Just changed to Tulo
Just changed to Tulo , everything excellent so far , great communication.
5. august 2025
Uopfordret anmeldelse
Great customer service
Just switched to Tulo and had a couple of queries. These were dealt with quickly, efficiently and in a friendly manner. Thank you Tulo!
27. juli 2025
Uopfordret anmeldelse
Processed direct debit reduction without any complaint
27. juli 2025
Uopfordret anmeldelse
Easy chat process
29. juli 2025
Uopfordret anmeldelse
Absolutely shocking app
Absolutely shocking app
Click on my bills to check usage and it just closes down the app.
Try the website and it sends a code which doesn’t work
I’m off to another company
28. juli 2025
Uopfordret anmeldelse
switched on 2/07/25
switched on 2/07/25. Had probs with previous company but now sorted by Tulo customer service. Well done and they were so helpful. The reason I switched was because of good fixed tariff rate. New company, good rates and customer service. So far so good and I wish Tulo well
27. juli 2025
Uopfordret anmeldelse
Login problems
I cannot access my account. It never sends me the verification email. I have checked every possible folder of my emails, and nothing. This is for both the website and the app. No codes been sent to me. How am I supposed to login??? I have just sent an email to disable 2FA, but I’m still not pleased in the meantime.
25. juli 2025
Uopfordret anmeldelse
Speedy response to assistance request
Had hassles getting back closing balance from old supplier. TULO were incredibly quick to reply by email to the query I had about opening and closing readings - thank you!
24. juli 2025
Uopfordret anmeldelse
Very quick response and very helpful:)
25. juli 2025
Uopfordret anmeldelse
I had no issues switching over
I had no issues switching over, in fact it was very quick. Would recommend.
15. juli 2025
Uopfordret anmeldelse
Good prices and no hassle
I had real logon problems at the start. Since then no problem and very happy with prices and Customer Services.
20. juli 2025
Uopfordret anmeldelse
Besvarelse fra Tulo Energy
Hi Ben A, Sorry to hear you're having trouble. Please email help@tulo.energy and in the subject state "1 Star Review - Ben A". I would fix these issues for you now but cannot identify your account as I only have your first name. We can get get these issues sorted for you quickly.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.