The toy looks like fun but my dog is terrified of it. When it first arrived, I was introducing him to it and he was cautious. He started to catch on and jumped up to grab the stick. His teeth hit the... Se mere
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Se, hvad kunderne siger
My rescue won't play without it! I rescued a dog almost two years ago, who has endured more suffering than any dog should, and as such, he really struggled with play, until we introduced the Tug-E-Nuf... Se mere
After washing the hound’s last squeaky tug toy and being seriously reprimanded for it, I bought this longer trail one for her to try out. It’s a resounding success, she loves stalking it as I run like... Se mere
Virksomheden har svaret
Really happy with the customer service and products purchased, the training booklets and videos have been so helpful too! Our border collie is only 12 weeks old but by incorporating tug-e-nuff toys, t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2009, Tug-E-Nuff is home to the world’s #1 tug toys for dogs. We’re on a mission to inspire more joy, more play, and more quality time between dogs and their humans worldwide. The Tug-E-Nuff toy range has been developed by dogs trainers over more than a decade, delivering bundles of happy tail wags worldwide. Thanks to feedback from our 2000+ partner dog trainers and thousands of happy customers, our toys continue to evolve to suit every kind of dog, and every motivation. ✔ A mighty 9/10 of owners say Tug-E-Nuff toys enrich their dog’s life ✔ 88% say Tug-E-Nuff toys positively improve the bond they share with their dog ✔ 88% owners say our toys have helped them with their training challenges ✔ Over 98% of owners would recommend Tug-E-Nuff to a friend
Kontaktoplysninger
Unit 5 Tidwell Units, EX8 2NR, Exmouth, Storbritannien
- 01395 202 331
- hello@tug-e-nuff.co.uk
- tug-e-nuff.co.uk
4,4
Fremragende
334 anmeldelser
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I was recommended by Bankhouse Barkers…
I was recommended by Bankhouse Barkers dog training
20. juli 2023
My dog (Labrador) loved the toy
My dog (Labrador) loved the toy - but he had chewed it to ribbons by the second day.
20. juli 2023
replacement toy was dealt with efficiently
thank you for helping us and replacing the damaged toy - my dog is delighted and excited
20. juli 2023
Genuinely great
Delivery faster than expected, and my dog has loved every toy I've brought and they've all lasted incredibly well with supervised play. Very well made and I would recommend them to anyone with a dog in their life.
20. juli 2023
Good Service
The product i ordered was delivered quickly without any problems.
The bungee rope/ball was good quality and very sturdy,my patterdale loves it.
Would definitely use this company again.
20. juli 2023
Unsafe products and poor customer service
Bought a rabbit chaser tug to replace one my friend had that my dog ate the end of, and an extra one for my dog. Given it is supposedly made of rabbit skin I wasn't particularly concerned as figured it would pass through without issue. 11 days later my dog threw up a large synthetic strap, that presumably the rabbit had been attached to. We were SO lucky this didn't cause our dog serious problems. It should be made clear that the "rabbit" part of the tug is not just rabbit, but has a synthetic strap running through the length of it.
I returned due to it being unsafe. They then had the cheek to say my original order therefore didn't qualify for free delivery and deducted the delivery cost from my refund!
17. juli 2023
Uopfordret anmeldelse
Besvarelse fra Tug-E-Nuff
I am sorry to read your review. All our toys are designed for supervised tug style games and not as chew toys. If used for the intended purpose, there should have been no opportunity for your dog to have chewed and swallowed the toy.
We appreciate mistakes happen and are glad that your dog did not suffer any long term effects for eating the toy.
We provide information both before, during and after purchase on how to get the best from our toys. With the main focus on being on supervised play.
Under our 45 day Tug It + Love It guarantee we are happy replace the toy as we have offered.
Mixed review for me
Mixed review for me.
I got the Clam for my 6 mnth old Cockapoo puppy. The first one we received he managed to tear through the seam within 10 minutes of opening it. He did this whilst it was in my hand and he was trying to open for the treats. I fed back and got a replacement.
The replacement lasted longer, we managed to use the booklet, he can open when in my hand, he can open on his own, but it has to be closely monitored, if I look away at any point he has chewed through part of the seam. Right now it doesn't stop us using the toy but can't see how I'll ever throw it or hide it for an enrichment game. He is a chewer, so maybe this is good only for dogs that love fetch etc... any one that likes a chew you have to hover over them.
I would say the customer service is good, and the item could be good for those dogs not interested in chewing, but I would say for me it was 3 stars
20. juni 2023
Order arrived quickly
20. juni 2023
Good service
Good service, good item as described, 2nd purchase for me now, i have big twizler and pocket faux which is great for recalls in my dog training school when there is lots of distractions
20. juni 2023
Really well made toy
Really well made toy, it’s been great for training our rescue pup! Have been recommending to everyone :)
21. juni 2023
I could say so much but to keep it…
I could say so much but to keep it brief. Ordered a sheepskin toy for my dog and got the wrong one, yes the picture showed like a lead I got the bungee so thought I would call to get this exchanged. Rang straight away the man said he couldn’t help me as they were getting ready for an event! Didn’t even take my details told me to email. What kind of rude is this ? I then emailed and asked for an exchange. Sent it back, I just wanted the right one I thought I was ordering . Only to get an invoice for a payment request or over £5! That’s right they wanted to charge me for sending the correct one! Absolute joke they are so rude. I also ordered the clam via their marketing trick anyways gave this to my dog it literally isn’t fit for purpose, was torn within two minutes! Darent even complain about that given their previous reviews! As a customer I have never been treated to appalling ever. I asked for a refund as no way I’m paying twice for postage for an incorrect order
21. juni 2023
Uopfordret anmeldelse
Besvarelse fra Tug-E-Nuff
Thank you for your review. I am sorry you feel this way. I have checked and can confirm we sent the item you ordered.
We know mistakes happen and we offered to exchange it for you. Under our returns policy there is a charge for delivery on sending the replacement items.
I have checked and can see that we have refunded you for your order as a gesture of goodwill. Prior to this review being posted.
We will always try and resolve a customer concern in a positive way regardless of whos mistake it was.
Great products - Love Tugg-E-Nuff
Great products, great service. My Airedale Raven is obsessed! Highly durable, extremely well made, honestly a must have for every dog owner.
14. juni 2023
Uopfordret anmeldelse
Awesome products I love.them and so do…
Awesome products I love.them and so do the dogs I work with
21. maj 2023
Quality product again
A very good product made with the highest standard to last. Videos help build the engagement
22. maj 2023
Great choice of well made toys
Great choice of well made toys, my order arrived quickly and the dogs are benefitting from the one to one play they get with these tuggies.
21. maj 2023
The dog toys are well made and robust…
The dog toys are well made and robust and the dogs love them.
21. maj 2023
Brilliant toy for your dog
Great service, prompt delivery, my dog absolutely loves his new toy. Great quality my dog destroys everything and this still looks like new after a couple of weeks!
21. maj 2023
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