Make the physical keyboard more useful! First of all, make it possible to type letters, not only numbers. It's literally the key feature! Second, adapt it for more applications. For example, in T... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Almost everything is great and what I expected. Suddenly telegram asked for payment but it's not a phone issue. The problem with language, there are any langs but not ukranian or russian.
Virksomheden har svaret
This phone was bought for my brother, who is 88yrs old. He was able very quickly to master the basics and was making a call within a short time. Highly recommended to anyone who is elderly and requir... Se mere
Virksomheden har svaret
I ordered a phone for my elderly mother & it arrived promptly, after going through the functions, found it not suitable for her to manage. I contacted the customer services & they were very helpful.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.
Kontaktoplysninger
TTfone Unit A3 Lea Road Trading Estate, Lea Road , EN9 1AE, Waltham Abbey , Storbritannien
- 03303330819
- info@ttfone.com
- ttfone.com
4,2
God
624 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra TTfone
Thank you for your kind feedback. We’re delighted to hear that you find the phone easy to use.
— TTfone Team
Excellent phone support when I called for help
I was very impressed with the customer service given when I telephoned for help. I have poor hearing and this often makes phone support tricky. But the lady I spoke to listened well, spoke clearly and went out of her way to be helpful to me. It was such a pleasant change from many of the calls I have made to other companies and utilities.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra TTfone
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience with our phone support, and that our team member was able to assist you clearly and helpfully.
Your comments mean a great deal to us, and we truly appreciate you taking the time to share your experience.
— TTfone Team
The old but mighty phone
This phone has come in handy as a spair wile mine was sent away for repair.
Very good old style phone,with still some of the new style features.
Many thanks
Andy
4. april 2026
Besvarelse fra TTfone
Thank you for your kind feedback, Andy. We’re delighted to hear the phone has come in handy as a spare and that you’re enjoying the balance of classic simplicity with useful modern features.
Many thanks for your support.
— TTfone Team
Excellent small phone to keep in my car
23. marts 2026
Besvarelse fra TTfone
Thank you for your feedback. We’re pleased to hear the phone is a great fit for keeping in your car.
— TTfone Team
Un téléphone efficace
J'avais peur que le téléphone soit trop petit, et mauvais en prise en main, mais il est parfait. Une interface simple et rapide à prendre en main (si à l'aise avec google). La batterie tiens bien (2 jours si j'utilise le wifi, 4G de temps en temps). Très bon téléphone pour déconnecter, avoir l'essentiel, en gardant de la connectivité aux besoins occasionnels.
27. marts 2026
Besvarelse fra TTfone
Thank you for your thoughtful feedback. We’re delighted to hear that the phone exceeded your expectations and that you find it easy to use, with good battery life and the right balance of simplicity and connectivity.
— TTfone Team
----------------------------
Merci pour votre retour. Nous sommes ravis d’apprendre que le téléphone a dépassé vos attentes et que vous le trouvez simple à utiliser, avec une bonne autonomie et un bon équilibre entre simplicité et connectivité.
— TTfone Team
Besvarelse fra TTfone
Thank you for your kind feedback. We’re delighted that you’re happy with the service provided.
We truly appreciate your cooperation and for being with us every step of the way.
-TTfone Team.
Excellent service and delivery.
24. marts 2026
Besvarelse fra TTfone
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the service and delivery.
— TTfone Team
Besvarelse fra TTfone
Thank you for your feedback. We’re pleased to hear that everything was nice and easy from start to finish.
— TTfone Team
Cannot recommend TTFone based on this woeful experience.
Ordered large button mobile for elderly gentleman and paid for faster delivery. Dispatch notice received same day. Phone failed to arrive within specified time period. Many searches via Royal Mail repeated same phrase…..waiting. Waiting. Waiting. Emailed TTFone. They insisted it had been sent despite RM not receiving. Refunded the faster delivery element as obviously outside their time frame. Many many emails and phone calls later, still no phone, still no refund. TTFone had assured me they would refund. NOTHING! Cannot recommend TTFone based on this woeful experience. YOU MAY HAVE REACHED OUT, BUT I STILL DO NOT HAVE THE REFUND I HAVE REQUESTED FOR THE ITEM STILL ON ROYAL MAIL TRACKING AS “AWAITING ITEM FROM SUPPLIER”. PLEASE REFUND MY MONEY. SIMPLE. Update: 08.04.26. Still no refund. TTFone say no longer on their system therefore my bank are holding my refund. Absolute joke. 21.04.2026. STILL NO REFUND. Bank confirm no correspondence from TTFone regarding this transaction. I’ve no doubt when they see this updated edit, they will reply with some simpering bullshit about how sorry they are and blaming everyone but themselves. THIS COMPANY ARE ROBBERS. Plain and simple. Good luck to any one who uses them. 03.05.2026. Still no refund. TTFone seem to take enjoyment out of robbing elderly people.
27. februar 2026
Besvarelse fra TTfone
Thank you for your feedback. We’re very sorry to hear about your experience and apologise for the inconvenience and frustration caused.
We understand your concerns regarding the delivery and refund, and we take this matter seriously. Please be assured that one of our team members has reached out to you to assist further and work towards resolving this issue.
— TTfone Team
-----------------
Dear JayEmm,
Thank you for your updated review.
We understand your frustration regarding the refund delay. However, as you are aware, this is due to the chargeback case raised with your bank at the same time as contacting us. While this remains active, the refund is held and managed by the bank rather than being processed directly to your account.
We approved the chargeback promptly on our side to help expedite the process, and the refund was issued following your confirmation that the item had not been received, as with the express delivery refund you received earlier.
At this stage, we kindly ask that you contact Bank of Scotland PLC for progress and the case you have raised to help speed the refund to its finalise stage.
If your bank requires any further information, please do not hesitate to contact us — we are more than happy to assist in resolving the chargeback as quickly as possible.
Kind regards,
TTfone Team
05/05/2026
Ttfone
Excellent product as described and promptly delivered.
Full fills my needs perfectly.
21. juli 2025
Besvarelse fra TTfone
Thank you for your kind feedback. We’re delighted to hear that the phone met your expectations, arrived promptly, and fulfils your needs perfectly.
— TTfone Team
Great little easy to use phone for my…
Great little easy to use phone for my elderly dad. Quick posting . Fairly priced
20. februar 2026
Besvarelse fra TTfone
Thank you for your kind feedback. We’re delighted to hear that the phone is easy to use and a great fit for your dad, and that you were happy with the quick delivery and fair price.
— TTfone Team
Besvarelse fra TTfone
Thank you for your kind feedback. We’re pleased to hear that your order arrived quickly and that you found us easy to deal with.
— TTfone Team
Helpful customer services
Helpful customer services. A great little basic phone simple to use and easy to see everything! First class!!
24. februar 2026
Besvarelse fra TTfone
Thank you for your kind feedback. We’re delighted to hear that you found our customer service helpful and that you’re enjoying the phone’s simple and easy-to-use design.
— TTfone Team
I like the idea of the phone but I find it difficult to send a txt all the phones I have had it's easy but the tt you have to press ok and I don't no it's a waste I got 2 but it took complicated stupi
I like the idea of the phone but I find it complicated sending texts it's not straight forward having to press other buttons.i got 2 but had enough going to use the easy phones I have whoever programmed the t40 wants sacking it's ruined a good phone had enough
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra TTfone
Thank you for your feedback. We’re sorry to hear that you found sending text messages difficult on the phone, and we apologise for the inconvenience this has caused.
We appreciate you sharing your experience, and your comments will be passed on to our team for review. If you would like any assistance with using the messaging feature, our support team would be happy to help guide you through it.
— TTfone Team
Dissatisfied customer
Dissatisfied customer
Tried three SIM cards into the handset. Non worked. Sent an email to you to request returns and refund procedure but have not received a reply
Since posting this TTfone have been in touch with me and returns label etc have been provided..looks like we will have a success outcome and refund.
Very happy with the response and service from this company.
28. februar 2026
Besvarelse fra TTfone
Thank you for your feedback. We are sorry to hear that you are having trouble with the item, and we apologise for the inconvenience caused.
You mentioned that you sent us an email but did not receive a response. Could you please confirm if this is the email address you contacted: info@ttfone.com ? We have checked our inbox and could not find any emails from you.
However, there is no need to worry — one of our team members has already reached out to you with the returns and refund process and will be happy to assist you further.
— TTfone Team
Besvarelse fra TTfone
Thank you for your kind feedback! We’re delighted to hear that the phone arrived well packaged and is working superbly.
— TTfone Team
A user-friendly phone
A company that delivers what it advertises, without creating false expectations for the costumers.
3. februar 2026
Besvarelse fra TTfone
Thank you for your thoughtful feedback. We’re pleased to hear that you find the phone user-friendly and that our service met your expectations.
We always aim to be clear and honest in what we offer, so your comments are truly appreciated.
— TTfone Team
Great little phone
18. februar 2026
Besvarelse fra TTfone
Thank you for your lovely feedback — we’re so pleased you’re enjoying your little phone.
– TTfone Team
Must be blind.
Having just received my phone back after requesting a refund and being denied as sent pictures of scratches on screen, I can see absolutely NO scratches. Maybe they got it mixed up with another phone? At least I now have a spare 'phone. Not happy. Cannot recommend. If you want, I will try and send YOU a picture of my screen, but I am not good with sending photos.
26. januar 2026
Besvarelse fra TTfone
Dear joanspiritrest,
Thank you for sharing your feedback. We truly regret that your experience did not meet your expectations. We’d like to kindly remind you that, as previously communicated before raising the return case, we are unable to process a refund for an item not purchased directly through us. However, we always strive to assist our customers, and as a gesture of goodwill, we initiated a return under warranty, even though physical damage typically isn’t covered.
Additionally, we’ve processed a refund for your mains charger order without requiring a return, and we hope this helps resolve the matter.
Please feel free to reach out if you have any further questions – we are here to assist.
All the best.
Jona - TTfone
Don’t use this company
Don’t use this company. Bought a phone, after 14 months it started playing up, the battery had leaked everywhere. Emailed them, got a load of stuff about how now certain models (including this one) the warranty had been extended to 2 years. But as soon as I sent photos and it became obvious that they would have to replace it, they backtracked. Wanted to only give 12 months warranty again, asked had I registered the purchase for warranty, stopped answering emails.
I expect a phone costing £130 to last more than the time it has. It wasn’t fit for purpose and they know it.
EDIT - at no point did they suggest a 14 day anything and the substance inside the casing is corrosive and certainly not caused by water ingress. I stand by my comments.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra TTfone
Dear Shirley,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration. We always strive to provide the best service and stand behind the quality of our products.
We would like to clarify that we have not misled you. In your email, you mentioned: "The phone has failed and, even if the guarantee is only 1 year, this is not exactly satisfactory," and "The phone has worked intermittently for a few weeks now, and when I inspected it yesterday, it seems that the battery has leaked inside the case, so it is now unusable." Upon receiving this, we were concerned and requested a photo reference, despite the mobile being purchased in 2024 and outside the 1-year warranty period.
Upon reviewing the provided photos, the issue you initially reported does not match what is shown. The photos clearly indicate physical and water damage, which unfortunately is not covered under our warranty and cannot be repaired.
We shared this information with you and suggested checking the 14-day item listing as an option. You then insisted that the phone should be covered under a 2-year warranty. Our team asked if you had registered your warranty using the form provided with the box or the link. If you had, you would know that the warranty for brand-new devices is 1 year. Only this month did we begin offering a 2-year warranty on selected models. While we would have been happy to extend the warranty as a gesture of goodwill, the mobile has sustained damage beyond normal wear and tear, and we regret that we can no longer proceed with the request.
We sincerely apologise for any confusion and hope this clears things up. Once again, we are sorry for the inconvenience, and we regret that we are unable to assist you further on this occasion.
All the best.
Jona - TTfone
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.