The customer service is appalling. Call the bank and wait for ages every time and then get fobbed between 2 or 3 people. Even now I’m closing my accounts because I’ve had enough of the rubbish service... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This bank is behind the times and completely useless. When transferring money overseas (or receiving) it takes so much time, and nobody can explain where your money is. They also take days and days to... Se mere
Virksomheden har svaret
TSB Wellington Telford. Spoke at length with a young gentleman. He understood my lack of technical ability and completely took over my telephone, in his 35 minute activity on my phone resolved my prob... Se mere
Westown branch New Plymouth does not know it's clientele. I've been banking with this bank for almost 40 years and unlike Cooperative bank, who recognize and greet their 'owners' with smiles and first... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
TSB Bank Ltd trading as TSB, is a New Zealand bank with headquarters in New Plymouth.
Kontaktoplysninger
New Plymouth, New Zealand
- 0800 872 226
- tsb.co.nz
2,3
Under middel
68 anmeldelser
Har besvaret 30 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
good
ive mostly had a good experience from TSB over the last 10+ years. i would reccomend them.
11. juli 2021
Uopfordret anmeldelse
Loans service terrible
Bloody terrible at when you need anything done with your loans, every time have to communicate, have to spend 10 mins talking to someone who cant help and then gets you to fill out a 2 hour form before can even talk to a loans person for a simple 2 min question. To make matters worse it always takes 2 or 3 emails and 5 calls before the right person gets back in touch. Fed up with their poor loans service, been a TSB customer since a kid but will be re-financing somewhere else when next term expires, used to be great - now have gone down the drain
8. juli 2021
Uopfordret anmeldelse
I am disgusted in this bank
I am disgusted in this bank . They are the worst bank i have ever banked with , accused my wife and myself of money laundering even after we supplied everything they wanted they then stopped us being able to use our accounts . The staff are very unprofessional and not friendly or helpful at all.
18. november 2020
Uopfordret anmeldelse
Frustrating to refinance to TSB
Refinancing to TSB has been an extremely time-consuming, compliance heavy and frustrating experience. I don't recommend if you have any sort of 'complex' structure like a trust, they struggled to cope with mine. You can't get internet banking until you have the debit card, which takes a week apparently! When I called up to get an account balance I failed the screening questions because I was asked questions that I couldn't answer because I don't yet have internet banking because I'm still waiting for the debit card! TSB definitely value compliance over customer service.
6. juli 2020
Uopfordret anmeldelse
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