Truvi Anmeldelser 46

Scamming company do not trust, avoid unhappy experiences if u saw your booking involving this garbage company but pick another room. They will over charge you for anything like room insurance up to 200 gbp which is ridiculous since the one who rent out the room won't give u back the money if they decides not to.

Every time I press submit after entering my details I get a maintenance window. Tried different browsers, no different. The anxiety about not getting this before I can access my rented property is excruciating, it being a Friday afternoon and a weekend booking. Agents involved won't help. This has been going on for days! Ridiculous, don't use this service!!

I’ve been using Truvi for years — back when it was still Superhog — and it’s one of the best decisions I’ve made as a host.
The transition to Truvi has been a great change: smoother interface, faster claims, and the same rock-solid protection. I would never take a booking without Truvi — it’s that important.

They’ve helped me with big guest claims, and the process was incredibly easy and fast. I see some hosts online complain that guests don’t like the screening or damage waiver, but honestly, those are the guests you don’t want anyway. The bad guests don’t like Truvi because it screens them out — and that’s exactly the point.

Hosting has gotten tougher over the years, but having Truvi’s damage waiver and guest screening in place makes it so much more relaxing to accept bookings, whether direct or through OTAs.

Hands down, I tell every single host I meet — if you’re a professional with nice listings, Truvi is a must-have. It protects your business, your home, and your peace of mind.

I am a host using Truvi. We stopped using Truvi due to guest complaints. They were great when they were Superhog, but after the rebrand, it all went downhill. I closed the account two months before we stopped using the PMS we were using at the time, and six months later, they started popping up with invoices again. Despite clearly closing the account, they demanded the payment, including charges for guests who cancelled, which was not supposed to happen. Despite not getting anything in the form of service in return, they demanded payment for the checks that they say were done (I can't verify because I could no longer access the account because it was closed). They also ignored the fact that I clearly closed the account months before and was verified by stating they see the system was disconneted from the PMS.

They should have a skull and crossbones for their logo! Essentially you either fork out £40 (for a two day booking) or sign to a commitment of £500 with a £10 fee for the privilege. No mention on the website of the booking.com; so once you have booked you either risk the booking or hand over the pirates some of your hard earned cash. Arguably illegal under UK law for that matter which requires informed consent, which this doesn't come within a country mile of.

I am a host using Truvi. They take forever for their claims process (more than Airbnb/VRBO/Booking.com) and the value for the services provided doesn't the price. Will move onto another STR insurance program.

General Warning when you make a hotel booking and you received an Email link to make your check inn over Truvi! My case: i make a booking with booking.com they charged me immediately a amount over 1300 Pounds and i received a confirmation about my stay. I tryed to make my check inn with the Truvi link. ButTruvi always send me an error message please try again to make picture from my Passport. Erverything was possible to read from my Passport But Appartment owner cancelled my prepaid and confirmed booking one day before but at my booking.com app it shows always also at my check inn date = confirmed booking. Take care when you not Show up for the confirmed stay about Appartment owner can say Hotel guest does not Show up and will not give a refound. Take care if you have an issue with Truvj you are lost! Take care that you do not waste your time and money with Truvi

Beware of booking.com pricing and Tuvi rip off. I recently booked an apartment through booking.com as I have for years. The initial charge was for 234.00 for 2 night stay for 3. After the non refundable cancelation date was past I then had a request from tuvi on behalf of the 'hosts' asking for i.d. Only after you go through this process are you then told that you can either pay a further 30.00 non returnable deposit if not paid you loose your apartment and payment or a 234.00 refundable deposit. All totally illegal as you are forced to pay 20% more than the original price. I contacted the hosts to complain false advertising. They didn't seem to care about the illegal advertising and just offered a later check out. Saying they have to charge a further deposit in case of "scuffs" and breakages. The apartment was shoddy in desperate need of painting. Money for old rope. I am reporting booking.com and truvi to trading standards.

Scam!!!
I have evidence of this and I will be reporting your business
1.The company falsely advertised the property to be 1001ft and its less than 750ft.
2. Refused to give ANY refund when we arrived and realised it is really really small and we cannot even sleep the number of people they have advertised.
3. Force you to pay for a hidden fee to check in (SERIOUSLY £40 fee for checking in)
4. Charge you for calling them (any calls to them cost money, paid telephone line)
5. Booking Delisted them and they refused to give any refund, sneekly modified their description to 750ft

THIS MEANS THEY ADMIT TO HAVE LIED ABOUT THE SIZE!
SCAM

I had a very frustrating experience during the demo. When I asked questions, the representative didn’t provide clear answers and instead responded with comments like “it’s clear” or “don’t you see my screen?” Which came off as dismissive. The session wasn’t productive, and to make matters worse, they ended the call before our scheduled time. Overall, it left a very poor impression.

This is a data collection agency posing as property insurance.

Truvi engages in highly questionable business practices. They were linked to a property I booked through 'Booking.com' and were in charge of 'verifying' us. Part of this process involved paying a deposit, which we understand is an important part of the booking process. However, Truvi only gave us 2 options, both of which were non-refundable. This was not clear when we booked the property. I made contact via the 'chat' facility to discuss this unexpected cost, but the person communicating with me could not see my point of view at all. I therefore thought it was a 'robot', so I asked for someone to call me to discuss the matter further. I then got a message back saying that I needed to call them. This alone highlights the lack of customer service! I replied and asked again for someone to call me, and they did shortly after. The person I spoke to struggled to understand my view and just kept repeating the same thing. They (possible robot) had already admitted (via the chat facility) that their policy was not transparent, but the person I spoke to continually ignored this. We got nowhere.
This lack of transparency and poor communication from their team is deeply concerning and erodes any trust you might place in them.

Absolute blackmail
Booked through booking.com and paid in full
A long standing member of booking. Com, reached genius level 3
Would never have booked the property if I had been asked for a deposit (which was only refundable after ten days and minus an administration charge)
If we canceled, no refund of the booking charge
Elected to pay the damage waiver which increased the booking charge by 20%
Stay away from properties that utilize this company

We selected Truvi based on the suite of services they appeared to offer, including damage waivers, guest screening, and OTA integrations. However, the specific reason we chose to change our property management system to Tokeet was because Truvi advertised that they integrated with Tokeet. This claim was featured prominently on their website and played a central role in our decision-making process.

After switching systems, which involved terminating our prior PMS contract and fully migrating to Tokeet during our busiest season, we discovered that the integration Truvi promoted was not actually available to new clients. It only worked with their outdated legacy platform, a fact that was not disclosed on their site or during onboarding. The version we were given access to did not support this functionality, leaving us with no damage waiver solution and no simple path forward.

Despite escalating the issue, Truvi failed to take accountability. They admitted the integration existed only on their older system but still did not update their marketing to reflect that. When we brought this to their attention and provided screenshots of the false advertising, their legal department responded and stood by the decision to continue displaying the integration. They justified it by saying the feature was used by existing users, even though the site is clearly designed for attracting new customers.

We were offered a transition to the legacy platform, but this came with fewer features and no assurance that the experience would match what had originally been promised. Throughout our communication, Truvi avoided phone conversations and repeatedly shifted blame to us for not clarifying which features we intended to use, despite their legal responsibility to advertise honestly.

This experience caused financial harm, operational disruption, and loss of trust. We have since filed complaints with both the Federal Trade Commission and the UK Advertising Standards Authority in the hope that this practice is properly reviewed.

If you are considering Truvi, take extreme caution. Their public claims may not reflect what you will actually receive. It is critical to get every promise in writing and verify functionality before making any changes to your business systems.

Update: It appears that Truvi retaliated for negative reviews by canceling our account. They sent this email to me which appears to claim that their contract bars negative reviews against them:

"Hi Jonathan,

Thank you for your recent correspondence and my apologies for the delay here while I worked with our Legal team regarding your account.

After careful consideration, and in light of your actions including multiple negative public reviews and a formal complaint to the ASA, we have concluded that this behavior constitutes a breach of Clause 2.4 of our Terms and Conditions. Specifically:

2.4 The Client shall not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Services that:

2.4.1 is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing, or racially or ethnically offensive.

While we respect every client’s right to voice concerns or raise complaints with regulatory bodies, we must also protect our business and reputation.

We believe that the repeated public accusations and threats fall under the category of defamatory and harmful content, which constitutes a material breach of this agreement

We would also like to note that we have already provided our clarification regarding the Tokeet advertisement and the reasoning behind its inclusion in our offerings. We have acted in good faith to explain this matter, but continued escalation despite these efforts leaves us unable to maintain a productive working relationship.

As a result, we have made the decision to terminate your contract, effective immediately. You will not be charged for any services. While this outcome is unfortunate, we believe it is in the best interest of both parties, and we sincerely hope we can part ways amicably.

Should you have any questions regarding the termination process, or if you require assistance transitioning away from our services, please let us know.

Kayla Perez
Head of Customer Relations

Customer Relations | Truvi"

Update 2: After I contacted the Advertising Standards Authority, Truvi removed all mention of tokeet from their publicly facing website, despite previously stating that they must advertise it there for existing users.

MAJOR UPDATE 3: AFTER A DATA BREACH, I CONTACTED TRUVI TO HAVE MY DATA REMOVED AND WAS ASSURED THAT IT HAD BEEN AS OF 12:42 PM OCTOBER 3RD! A MONTH LATER, THEY EMAILED ME SAYING THEY WERE REFUSING TO REMOVE MY DATA! TRUVI IS CRIMINAL!

I booked a rental on Vrbo and somehow started getting emails from Truvi. They wanted me to check-in to the property and to pay a $546 deposit for any eventual damages on a $999 3 night stay plus they would charge $11 non-refundable transaction fee. I called the Vrbo help center and they said that it was very suspicious. DO NOT USE THEM TO CHECK-IN OR TO PAY ANY DEPOSIT.

Such a robbery. For nothing £4… then I don’t know what to expect after?!!! Full scam!!

Horrible in every way. Got me to sign up, now can’t reach anyone. Good like trying to get a human. No one responds to any email, chat bot doesn’t work. Absolute disgrace. Avoid. Avoid. Avoid.

I have absolutely no clue what this "company" is all about, the camera app they use to photograph documents, clearly doesn't work properly as it never picked up my driver's license. I also changed details on booking.com website and TRUVI somehow are still behind with the old details. I've also lost my right to cancel now because of TRUVI being so rubbish.*** Edit*** after a lot of messing about between last night and this morning with regards to providing a clear image of my driver's license, everything has been resolved just in the nick of time, however, I think TRUVI need to sort their process out with regards to this whole blurry camera thing.

Multiple requests to verify & very cumbersome process. My bank doesn’t require all that effort. 2 step verification or Face ID shoul be sufficient

The company adds some additional fees to a room booking without any case behind. Whether you pay 24EUR for a waiver for or you pay 7EUR fee as handling fee before your stay. Otherwise you cannot verify your identity, which is already verified at booking.com.
That’s a ripp-off of unsuspecting customers.