I’ve been receiving my orders since March 2025. Everything we have tried has been really good! We do keep our box mostly the same month over month, but we like to add something new to try eac... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have never had a bad experience so far. My most recent delivery I had to push back due to an impromptu trip and their customer team was very helpful to go in and reschedule it for me
One of the few places to find steaks and ground beef that's actually 100% grass fed and Canadian. Everything arrived frozen one day after I ordered it and I didn't have to sign for the package or be h... Se mere
Virksomheden har svaret
I ordered Tenderloin, which was very much overpriced, and unfortunately, it was not tenderloin.......It was a different, much cheaper cut, full of fibres and hard to chew. I think that it was stewin... Se mere
Virksomheden har svaret
3,6
Middel
72 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Tru “local” sent us shrimp from china
Tru “local” sent us farmed shrimp from China. Even frozen it smelled like sewer. Absolutely horrible taste, not local and a cheap product.
9. januar 2022
Uopfordret anmeldelse
Besvarelse fra trulocal.ca
Hi Catherine, we are so terribly sorry to hear this.
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
Looking into our email communication, we can see that a member of our team responded to your concerns via email on January 10th but needed some more information about the name & email the account was under in order to issue a refund or replacement, as we weren't able to find an account under your name!
Could your account be under a different name?
If you haven't had a chance to chat with our team yet, please feel free to reach out to info@trulocal.ca - we would love to look into this further and make things right.
This company is a scam and will commit…
This company is a scam and will commit fraud and charge your credit card for product they you never ordered or received.
HIGH SCAM ALERT!
7. januar 2022
Uopfordret anmeldelse
Besvarelse fra trulocal.ca
Hi Mike, we are so terribly sorry to hear this.
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
We can't seem to find an account or any email communication for a customer with your first and last name in our records, could your account be under a different name?
If you haven't had a chance to chat with our team yet, please feel free to reach out to info@trulocal.ca - we would love to look into this further and make things right.
Dissappointment
Orderd a Christmas box December 19 and recived confirmation to be delivered within 7 days when contacted theu informed us we chose shipping January 5th we cancelled never again stick to costco or Omaha steaks
25. december 2021
Uopfordret anmeldelse
Besvarelse fra trulocal.ca
Hi Mike, thank you so much for taking the time to leave this review!
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
Our holiday gift boxes have the option to choose a shipping date upon checkout, a little calendar pops up and you can select when you would like your box to ship -- it looks like your wife had chosen January 5th as the preferred shipping date upon checkout, which is why the box didn't ship prior to that selected date :(
We do see here that our team was able to cancel and refund the order for her back in December.
We sincerely apologize once again for any inconvenience this may have caused and will certainly take this feedback into consideration for our holiday box planning for this upcoming season.
Besvarelse fra trulocal.ca
Hi Sumaia!
We are so sorry to hear that you're receiving some unwanted ads :(
Ads will often be displayed if the platform you are using believes you would be interested in the service or product it is advertising (ie. if you've interacted/engaged with similar services or products, if you've interacted/engaged with the service itself, or left comments on the ads). If you would like to see less ads, you can always click the "..." on the top right corner of the ad, and select to no longer have the ads show up for you :)
We hope this helps!
Just received my box ...
Just received my box .... Je viens de recevoir ma boîte.... Overpriced ! Trop chère!!
16. april 2021
Uopfordret anmeldelse
Besvarelse fra trulocal.ca
Hi Elkin, we are so sorry to hear you didn't enjoy your box :(
That's certainly not the experience we strive for.
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
Our prices are comparable to a specialty grocer, with the added convenience of home delivery plus the local factor.
We do our best to be as transparent with our pricing as possible - the two box options and prices are listed on our website, and the contents are fully customizable so that you know what to expect once your package is delivered :)
If you have any suggestions on how we can improve, please feel free to reach out to us at info@trulocal.ca - we always appreciate any feedback we can get, both positive and negative!
We sincerely appreciate you giving us a try, and hope you've found a service that suits your needs :)
I’m seeing some negative reviews for…
I’m seeing some negative reviews for Tru Local although my experience with them has always been mostly positive and when there was an issue it was rectified immediately. It is true that it is definitely more expensive to order your meat this way however people comparing the price of a locally sourced ethically raised beef to the price of Walmart meat which by the way is mostly sourced from the States is like comparing Apples to Oranges and I realize some people aren’t concerned about sourcing or the quality of the food they consume as much as the bottom line. I will also say that there is absolutely no comparison as far as quality to what you will find in most grocery stores. As far as their competitors go without actually naming one of the most popular ones people need to understand sourcing because one in particular uses mostly American beef so this is in no way supporting local farmers as well as the fact that American farming practices in general are not as regulated as Canadian. I will finish by saying that if I was feeding a family and not just two people I couldn’t afford to use Tru Local as my main go to for meat and I do supplement with another distributor for seafood and also a local market for some meat items. I would have given this rating five stars if it were not for the fact that this last order was delivered almost one week after ordering and I did notice a difference in how some items were packaged although everything was received intact and still frozen. I expect the quality of the items to be the same and if not I’ll update this review later. I believe they are using a different delivery service now and I’ll have to see how it goes.
11. april 2021
Uopfordret anmeldelse
Besvarelse fra trulocal.ca
Hi Kim,
Thank you so much for taking the time to leave this review. It is so thoughtfully written and we sincerely appreciate it :)
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
You have always been very pleasant to chat with, please don't hesitate to reach out in the future if there's anything at all we can do for you. Wishing you well!
They cannot deliver on time
They cannot deliver on time. A 6 or more day window for delivery for a frozen product is not acceptable. I understand that they are dealing with courier services. Just won’t work for me. I ordered my first box and it came on the first day that was listed , so I signed up for the subscription, but I am still waiting for my second box to arrive On the last day of the 6 day window.
6. april 2021
Uopfordret anmeldelse
Besvarelse fra trulocal.ca
Hi Lorette, we appreciate you taking the time to leave this review!
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews.
We sincerely apologize for your experience with the delivery timelines :( That is never the experience we want our customers to have.
It looks like when you first began ordering, we were still adjusting to the various challenges presented to us from everything going on with the pandemic - we were hit with some product and dry ice shortages, courier delays, staff shortages, and an increased volume in orders. That being said, we've had some time to adjust since then, and we sincerely apologize that this resulted in a less-than-fantastic experience for you.
Should you choose to give us another shot in the future, please don't hesitate to reach out to us directly at info@trulocal.ca, and we will give you a promo code to hopefully make up for your last experience :)
Thanks so much Lorette!
Nearly 200% markup on items
The portions add up to nearly a 200% markup. Way too expensive.
15. februar 2021
Uopfordret anmeldelse
Besvarelse fra trulocal.ca
Hi Joel, thank you so much for taking the time to give us your feedback - we appreciate any feedback we can get, both positive and negative!
We realize we've already had a chance to chat via email back when this review was initially left- we just got out Trust Pilot account up and running, so we wanted to quickly touch base on here as well.
Thank you for providing us with your feedback back in 2021, we hope you've found an awesome local source nearby! Thanks so much, Joel.
Checked out the price for ordering meat…
Checked out the price for ordering meat from this company months ago. It was very expensive. They popped up on a Facebook ad so clicked to check out if prices dropped. Cannot see pricing unless you give email address and name.
Went back to ad on Facebook to ask the company why, there were glowing reviews that each had a response from the company and guess what....no way to ask any questions. No up front pricing. Reviews that do not seem real. Great marketing. Deceptive.
17. maj 2020
Uopfordret anmeldelse
Besvarelse fra trulocal.ca
Hi there!
Thank you so much for taking the time to check us out, we are so very sorry to see your review.
For our subscription boxes, we have two box sizes - a Starter Box for $135 and a Family Box for $259 - and then you can customize the contents within each box size. You can check out the prices on our 'Pricing' page on the website, and play around with customizing a box on the 'Build Your Box' page.
Because we ship perishable food items, the postal code check is there to check to ensure that we can ship to you within a timely manner, before you go through the process of building a box! The email address field is there so that it can auto-populate at the end, should you choose to check out! It's also there in case you abandon the page, so that your contents stay saved if you choose to return :)
Please know that your email address is only used if you choose to proceed to checkout, or if you specifically sign up for our newsletter!
If you want to bypass that step, you can simply leave the field blank! It's optional :)
We can assure you that all of our reviews are real - there are plenty of reviews you can read Google or on our social media channels.
If you have any questions at all, you can always comment on the ad you're referring to, or shoot us off an email to info@trulocal.ca - we are happy to help!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.