Trinqoo Anmeldelser 406

left standing in a multi storey car park for over 40 mins dont answer phone return trip left for over an hour NO phone answered dumped outside car park had to drag luggage to car NOT a good service if you can call it that

Contacting Trinquoo by phone is impossible but they do respond to emails really quickly. However, the company they then give your booking to are shocking. We rang, as asked, when we landed, them again when we had our luggage. Arrived at level 4 about 15 minutes later to no car so we rang to be told that it was on its way - it wasn’t - the car is tracked and proceeded to not move for 30 mins before finally turning up 45 minutes later. Avoid at all costs - they lie and use the most foul language. Not the end to a holiday that I wanted! If they’d just told the truth, there wouldn’t have been a problem.

Very simple booking process at a competitive price

We parked our can in southampton with dolphin park and ride. Safe and secure parking under a multi storey building. On time shuttle service. 5 Star

Had used parking in July 2024 for a week for terminal 5. Prompt pickup of car and delivery on return. Courteous driver and less than 30 miles driven between drop off and return. No damage. Using again in April 2025. Competitive prices

Don't answer the phone. Landline number just dials engaged.

We got a bit lost on way to airport and the guy on the phone was really helpful and stayed on until we got to the right place.
Took them about about 10mins to pick up car, was all good on drop off so now when we get back from holiday I’m sure all will be good

Used this company to pre book my parking at Heathrow. Through this company Lion parking took our car and would not return until we paid cash for the same amount. Very rude and intimidating and wanted to drive us to cash machine to get money. In end done bank transfer. Daughter not so lucky after paying for her car return told car blocking her in then lost keys so after 6 hours after we landed they had to drive her home to get spare key. If I were this company I’d be careful who I use for parking Trinqoo have refunded my parking but won’t be using again until the look at who is representing their company.

My partner and I booked a car from this company when we travelled to the States on December 19th and returned on December 30th.
We were running a little late in getting to Heathrow on the 19th so we called to let them know. The person who answered the phone was rude and told my partner that we would need to pay the driver an extra £10 for being a little late! When we arrived at the airport it wasn't clear to us where we were to be met. We had to make several calls to get a clear pickup location.
When we arrived back at Heathrow on
the 30th of December we called to let the company know that we were collecting our bags and asked for the
car to be brought back to the airport. The person who answered the phone was very unpleasant and yelled down the phone at my partner that he should have called before we collected our luggage.
He said that we should go to level two to get the car.
But that didn't seem right. So we called again and we were then told to go to the ground floor.....where the busses arrive?! We knew that that
couldn't be right so we called yet again only to get the answering
service. The driver eventually called
us and told us to go to 'meet and
greet' on level 4 When the car finally
arrived it was filthy and covered in
birds mess!! The driver told us that the car had been outside and found it funny that it was returned in such a
terrible state. Both my partner and I
were FURIOUS! The bottom line is
that we will NEVER use this company
again. And recommend that no one else does either.

I had an extremely disappointing and alarming experience with TRINQOO LTD, and I do not recommend their services to anyone.

During my holiday from March 21 to April 20, 2024, I left my vehicle in their care at Heathrow Terminal 4 Short Stay Parking. Upon my return, I discovered multiple issues that raise serious concerns about their trustworthiness and professionalism:

Unauthorized Usage of My Vehicle
I found evidence that my car was driven without my permission on two separate occasions, as confirmed by ULEZ charge notices dated March 22 and April 16, 2024. This is a severe breach of trust and completely unacceptable.

Damage to My Vehicle
My car had new scratches that were not present when I handed it over. The person who returned my vehicle admitted to these damages but simply advised me to report them to the head office.
Tampering with Vehicle Security Systems
To make matters worse, the memory card in my vehicle’s dashcam was replaced, and six months of recorded footage were deleted. This indicates an attempt to cover up any misuse of my vehicle.

Unresponsive and Unaccountable
Despite raising these issues with TRINQOO LTD, I have yet to receive a satisfactory explanation or resolution. I have reported this to the Metropolitan Police and am pursuing legal action.

I urge others to avoid using TRINQOO LTD’s services. Leaving your vehicle with them could expose you to potential misuse, damages, and unethical practices.

Awful company to deal with avoid at all costs!! Booked airport parking back in January for November to receive an email 2 weeks before the date of parking explaining that they had cancelled my booking due to technical issues I have tried to contact Trinqoo on multiple occasions and the phone is just constantly ringing have still not been able to get my money back and had to rebook with another company.

Booked parking through Trinqoo and received confirmation. Then received email saying parking had been cancelled and they would refund me within 5 days. Tried to call but no reply. Emailed but no response. It's now 5 weeks later and I have had no refund. Parking company I was supposed to have been booked with have no record of my booking. Trinqoo seem to have been acting fraudulently. Still can't get hold of anyone there by phone or email. Don't use this company.

One star because you can't give a zero ! Booked cruise parking in September to have it cancelled by Trinqoo in October. The email said a full refund will take 7-9 days, which is now a month ago. You get an automated response to emails, and to date, 187 attempts to call them have remained unanswered. Not a good look for any company.. Cheap but not a cheerful experience.

Got an email to say original booking cancelled. As yet no refund (3weeks) Re-booked. Arrived heathrow and 2 different companies waiting to take car.
No one ever answers phones..or emails
Guess u get what u pay for

They cancelled my airport parking due to “technical error” no attempt to re-instate as the price had gone up to replace the booking. Still awaiting refund for monies paid.
Beyond awful!

I got a phone call 1 week before i was due to use car park that my booking was being cancelled and i would get a refund.

All Trinqoo positive reviews on here are not Genuine and FAKE . I have been trying to resolve fixing the damage caused by them since 2 months and their customer service is horrible . If you want to END UP HAVING A DAMAGED CAR , book with them .
Wisam

I had made the biggest mistake and booked the car park for the day before. Totally my fault but was told you will be a no show and he hung up . No chance to re book etc

Excellent price for cruise parking, crystal clear instructions, prompt pick up for both departure and return, safe parking site that is easy to find, both drivers exceptionally helpful with luggage - what's not to like!
Will certainly use them again when we sail from Southampton. Thank you.

I'd booked 6 months in advance to book a place for a family of 5. I arrive 6 months later to park my car, to unveil that Trinqoo had severed commercial ties with the car park provider. Trinqoo should have informed me and reconnected me with another provider. In response I was informed by Trinqoo that this was a "human error", they hadn't refunded me either - therefore at point of departure I'd already paid Trinqoo and a new provider (which I needed to find last minute).