Tre Li Home Anmeldelser 

Besvarelse fra Tre Li Home

For 4 dage siden

Hi Bethany,

We sincerely apologise for the frustration and disappointment you experienced with your order. We understand how concerning it must have been not to receive your product, and we appreciate you bringing this matter to our attention.

We want to assure you that Tre Li Home is a legitimate business, and we take concerns regarding orders, deliveries and customer satisfaction very seriously. We would never want any customer to feel that they have been misled or that their trust has been taken for granted.

We would genuinely appreciate the opportunity to revisit your order and investigate what happened so that we can work towards a suitable resolution.

Bethany, please contact our customer support team at support@trelihome.com, quoting your order details, so that our management team can personally look into this matter.

We are sorry that your experience did not meet the standard of service we strive to provide, and we hope to have the opportunity to make things right.

Kind regards,
Tre Li Home Management
support@trelihome.com
www.trelihome.com

Besvarelse fra Tre Li Home

22. sep. 2026

Hi Michael,

We’re sorry to hear about your experience and completely understand your concern regarding the delivery.

We have reviewed your order, and the USPS tracking information associated with your shipment shows that the package was marked as delivered. The tracking information was also provided to you by email. We understand that you were out of town when the delivery was made, which can make it more difficult to determine exactly where the package was left.

Our customer support team is already assisting you, and we want to assure you that we are happy to continue working with you until this is resolved. You can reach us at support@trelihome.com, through our live chat, by phone, or via WhatsApp at +1 310 722 7117. Our team typically responds within the hour.

We are also working with our supplier, Mason Jars, to assist in locating the package. We recommend contacting your local USPS office and asking them to investigate the delivery, including identifying where the postal carrier left the package. USPS may also be able to provide additional delivery information.

If you have security cameras at your property, we also recommend checking the footage around the date and time shown on the USPS tracking information. This may help identify where the carrier left the package and provide useful information that we can share with USPS.
Most importantly, we want to make this right. If the package cannot be located, we are happy to send you another package. If the original package is subsequently located, you are welcome to keep both packages.

We genuinely appreciate the opportunity to assist you and would like to get this resolved as quickly as possible. Please continue communicating with our support team so we can work with you and Mason Jars toward a resolution.

Thank you,
Tre Li Home Customer Support

Besvarelse fra Tre Li Home

30. aug. 2026

Thank you so much Foz!

We appreciate you being a great fan of our products and our store.You are also the first to leave a review which is even more exciting. We hope you love your products!

Tre Li Home